Daisy S.
Google
I visited this bagel shop today around 1 PM and had one of the worst customer service experiences I’ve ever had. From the moment we walked in, the older woman working the front counter had a very cold and rude attitude. My sister ordered first, and when it was my turn, I smiled and said hello. Instead of responding politely, she gave us a dirty look and said rudely, “You’re only getting one sandwich?" to my sister. We explained that we were placing two separate orders, but her attitude never improved. When I asked if I could customize my sandwich, she bluntly said no, which left me unsure of what to order. She asked me what I wanted, and when I started explaining my order, she walked away mid-sentence to talk and laugh with another employee. She later came back and said, “Sorry, what did you say?” after completely cutting me off. At that point, I felt like a burden rather than a paying customer. I later asked if the regular cream cheese could be changed to scallion cream cheese, she sighed, rolled her eyes, didn’t respond verbally, wrote something down, and immediately called the next customer. After ordering, we waited 30 minutes for our food. During that time, no one gave us any clear instructions on where to stand, how orders were being called, or how we were supposed to receive our food. We were left standing around confused while employees continued working without communicating with customers. When we finally got the food, my bagel was made incorrectly and did not have the ingredients I ordered. On top of that, the bagels were extremely messy, ingredients falling out, cream cheese all over my hands. After waiting that long and being treated so poorly, the food was not worth it. None of us even finished our bagels. To make things worse, the same employee was loudly complaining in the back where customers could clearly hear, saying she hadn’t had her lunch because it was busy, speaking aggressively to another worker. Completely unprofessional. I work in customer service myself, and I would never treat customers this way, especially for asking questions, placing separate orders, or requesting simple changes. Customer service says everything about a business, and this experience ensured I will not be returning. This interaction alone cost the store two customers and earned this review. I was looking for name tags, but I could not find any, if I knew her name I would mention it, she was overall extremely passive aggressive, which made me feel uncomfortable.
