Howard P.
Yelp
I drove 25 miles for nothing! I hate wasting time and money; but when a restaurant tries to stick it to me it's just sad.
I had never been to the place and stated that to the hostess when I entered and one other that I spoke to. I said I would look at the menu while sitting at the bar to get out of peoples way. As I looked at the menu I saw something that sparked my interest. It was their "Nacho Ordinary Nachos". Do not be fooled by the name as I first was since upon reading the description it sounded like a dog's breakfast, and I doubt looked much better because instead of what you might have thought it was (chips, cheese, salsa, 'peños; fairly ordinary right?) there was other stuff on them (which I would have had placed on the side and not as a topping in order to avoid nasty soggy chips after 10 minutes or less due to all the liquid!) as stated on menu: nacho chips, queso cheese, diced tomatoes, sliced jalapeños, shredded pork, and comp sauce; cost $9. You could swap out the pork for brisket (+$1) or pulled ribs (+$2).
So now I am trying to figure out what the @%* "comp sauce" is since it is not all described on the menu. My first thought is that it meant complimentary; but being that it is part of the the actual dish it is included in the cost of the meal so not complimentary. It again was shown for another dish; but as an extra cost (+$.75), so definitely NOT COMPLIMENTARY! So I asked the staff what it was and was told it's a BBQ sauce. No more info provided like: sweet, smoky, spicy, etc. just BBQ sauce! I really do like to keep asking questions when they know I have never been there so wgy would I have any clue as to the flavor; heck I might not want the junk on my food depending on its flavor so why not unlock the mental vault and volunteer a little more detail when asked about something (a poorly trained unprofessional staff was my immediate thought!).
Even with the mystery "sauce" (I'll assume BBQ vomit flavor since I guess it's a secret even though I did not ask for its specific ingredients or recipe) issue I thought I would get an order of the "ordinary" nachos; but I did not want any meat on my nachos (nor that "comp" vomit) so I asked if I could get the dish sans meat and I was readily told yes. Great! I then asked (knowing the meat was the most expensive ingredient) what the cost was without the meat. What do you think I was told? Yep, same price even without the "comp" vomit at $.75 extra on another dish and zero meat. Note: there is another sauce just described as "sauce" that will cost you $.50 so again NOT COMPLIMENTARY! I would have loved to have seen my expression when the staff person told me that. My response was "You expect me to pay for something I'm not even getting!". Dumbfounded bewilderment was the look I received like I should know that of course I need to pay full price for something they are not even providing. I said goodbye quite bluntly and stated they need not worry about ever getting business from myself or those I know.
The kicker is their business description (obviously a lie) that states: "a celebration of southern tradition and family values", and "our team is dedicated to providing genuine hometown hospitality, ensuring that every visit is memorable".
It was memorable alright; entered hungry, left hungry with my intelligence insulted. I learned that G's "family values", "southern tradition", and "genuine hometown hospitality" is nothing I want experience again; and I certainly would never want to "become part of" their unethical "family" of thieves! I called the next day and the excuse from the manager was "it'new to the menu. Why would that matter when your staff was willing to modify my order, but not the price!
Try the Downtown Grill; they will serve a meal the way you want it and not charge you for something you did not get.
