JC Perez
Google
Went there at the end of October with a party of three. First round of drinks were pretty solid, the ambiance was very relaxed and we were happy it was not crowded at all.
I ordered a second set of drinks, only two others as I didn’t wish to drink anymore. The bartender heard my order but seems to have forgotten. Only two other small parties were at the bar, but i figured I’d ask again in a moment.
My party stepped away for the moment as the Bartender stated last call and I asked for the two drinks again to close up the evening and handed her a card to charge. My party returned and continued to enjoy their second drinks.
A short time later, I asked to close the tab and get the card I handed her back. She insisted that she had returned it. My wife decided that we would just pay with her tap while we figured out where it went. She tapped the card and added a tip but I managed to notice we were getting billed $50 for two drinks! I asked why that was the total of the bill and the bartender replied that she must have added the tip to make it so. I asked to see the breakdown, and had it been the case that was on us and the tip would stand. Queue the bartender saying that she couldn’t find the transaction we had just done and that she didn’t have the missing card. We argued that we wished to see the bill and she fumbled around but eventually told us “You three are drunk and I’m sober,” which unfortunately made tempers rise for a bit.
I managed to de-escalate the situation despite being internally upset at being insulted by that comment toward my party, and we managed to find the transaction based on the time and card number used to pay, and sure enough, she was billing us for three drinks. Before this, she tried passing off our first round of three drinks as the three drinks we paid for, but it was clearly marked for the time we arrived, not the last call, and she acknowledged this correction. Again, despite us being called drunk, I suggested she filter the results on her POS device to find our transaction, which finally yielded the right result. She moved some things around and cancelled the third drinks. I stepped out for a moment to check on my party who was outside, rightly fuming, when another customer came out and handed us the missing card saying it somehow ended up near their seat. I don’t want to assume anything, but I did check the ground for the card and had found nothing and the bartender had tried handing us someone else’s card while saying she didn’t have ours, so there’s that….
I went back in to confirm that we would be refunded the $14 for the extra drink and asked for a printed receipt. She proceeded to make one and say I would be getting my refund in a day and a half and any difference would come out of her end, etc. At this point, I didn’t trust much of what she was saying as it didn’t make too much sense and the receipt I was given had the time wrong and the wrong drinks, it didn’t reflect the original transaction (time was literally a minute before she handed it to me and she said I paid cash, which we didn’t.) We did not receive a cash refund, not sure what happened to the -$30 on the receipt , but it didn’t go to us. The card was never refunded either.
The lack of professionalism with accusing us of being too drunk to notice we didn’t overtip, that we had lost a card, or the inability (?) to use her device to find info on our order and needed help to locate it was quite a new experience.
It’s a real shame as when we first got our drinks, I literally said I would definitely like to come back and taste the rest, and the atmosphere was very relaxed, but it was easily one of the most upsetting experience I’ve had.
PS, the restroom lock to the first stall is slightly questionable, it can be jiggled open after a few tries even when locked. Someone managed to open the door while I was inside.