Charles W.
Google
I had an awful experience at this restaurant, which is owned by the United States Burger Service in the booth next door. After waiting an excruciating hour and a half for our food, I approached the girl behind the counter to ask, politely, what was causing the delay. Instead of addressing the issue, she was incredibly rude and dismissive. When I asked for a refund, she outright refused and then, unbelievably, asked me to be lenient because they were 'having a rough day.' It was clear she wasn't interested in doing her job or ensuring a good customer experience. The manager, who was present, did nothing to address the situation, allowing this unprofessional behavior to continue unchecked. They finally offered us the now cold food, which had been sitting out for over an hour. Needless to say, I won’t be returning and strongly advise others to steer clear. Thank God Amex refunds against corrupt businesses.