Lis B.
Yelp
I know times are hard. I believe it is hard to operate a restaurant that is hidden under the infamous NYC scaffoldings, where even on weekend evenings, most tables are empty. BUT:
1) How can you call yourself Korean when you give only a small portion of kimchi and some green leaf salad (sans dressing!!) if we order takeout. Gave you many chances, ordered many times, and still things never improve. Like, customer loyalty should be the one thing you grab on to if your operating costs are high. Well, you messed up.
2) Today, being a rainy day, I asked if I could have a tiny tub (those takeout little round containers) of hot sauce to go with my order (of two items). NOPE. I have to pay extra if I want hot sauce. Well, if I dine it, which I did before, I can ask for hot sauce. And, I give tip if I dine in. The illogical thing is, when I order online, I ALSO GAVE TIP!!!! But, I cannot get hot sauce.
Gun Bae, your food is nothing to rave about. It's just GREASY small portions of nothing much. You are charging way too much for those morsels. I happen to live one block away and I like Korean food. So, I gave you many opportunities. You have not been nice.
You need to know how to do business better. For a repeat customer, who stupidly forebore your lack of Korean hospitality of ban chans, you have really offended me, and insulted Korean cuisine, by rejecting my request for a tiny bit of hot sauce. From your end, that little container of hot sauce probably costs like a few cents. You would rather not invest those few cents and choose to treat customers like we're nothing. All I ask for is a bit of hot sauce!!
BTW, my takeout never has any napkins. I don't mind no cutlery as I do not like to waste plastic (bad for the environment) but, you are way too cheap.
Being cheap never gets one business going up. I'm saying bye to you.
Post Script:
I saw some other reviewer's comment with this clause: "*also I wonder if the high reviews are from their promotion for writing a review in exchange for a soju bomb*"
I had a A-ha moment. I remember that once when I dined in, I was told that I could get a soju drink if I gave them a good review, and they have to SEE my review posted, as verification, before they could give me that drink. I went with a party that consisted of children so I said I'd write the review another day, as I didn't want that soju drink.
Now, I wonder if I had not given a 5-star review then, would I have gotten that soju drink.