Elizabeth D.
Yelp
I always enjoy the food no matter what Gusto's I go to. Unfortunately, this review is not about the flavorful bowls/wraps you can enjoy at this restaurant. I've been to this location in particular 5 times this year (due to its proximity to my home) and each time I'm met with unfriendly service, bad attitudes, and lazy effort. On this most recent and probably my last visit to this location, when I walked in to the restaurant, all 4 of the staff members were on their phones and didn't look up to acknowledge I'd entered into the space. I was the only customer at the time and when I went to the counter to order, I was urged (very rudely might I add) to just order on the large kiosk right beside the cash register, which I presume was due to the fact that none of the employees wanted to stop what they were doing. Once I placed my order and went to the counter to confirm they'd received it, the employee told me to have a seat until my order was ready. By this time a few more customers had arrived. I sat and waited for 20 minutes (while other customers were served, tended to and walked out with their food) until I decided to ask the cash register if my order had been prepared. The young lady told me she couldn't find my order in the system and didn't see my name populating anywhere. When I showed her my email confirmation she went and got her manager who also couldn't seem to find my order. Eventually, they decided to just retake my order on the register which would've made the most sense to do in the beginning to prevent all of this. After another 15 minutes or so of waiting after my ordered been taken totaling around 40 minutes of time from when I walked through the door, I finally received my food. The manager on staff was kind enough to issue me a refund which I appreciated, however the service and overall experience definitely left a sour taste in my mouth. I still really enjoy Gustos and I don't fault their organization for this behavior, however this establishment particularly has very poor service.