Ludmila Staudenmann
Google
Very beautiful and stylish hotel in the old town of Feldkirch. Rooms are nicely decorated and quiet, dinning rooms also stunning. Interior designer did a nice job there!
Dinner was really-really fabulous! Big shout out to the kitchen. All we had was really excellent, including deserts. Unfortunately evening serving staff is strongly untrained to serve up to the level of promise.
Breakfast was seriously catastrophic. Breakfast is from 6-11, but from 9.30 they start cleaning it, thus you can’t help yourself anymore. From 10am there is barely anything left. We came around 9.15 and lot of food from the buffet was missing or extremely dry and ugly looking. There is no one around to help you out. Two darker foreigners from the kitchen are cleaning and filling the breakfast buffet, with no greetings, eye contact or idea of professional human interaction or what star services should be like. Choice of offerings of the buffet was low under our expectations as well, tables are left dirty and uncleaned, you have no cutlery on the table. Manager doesn’t greet either, people are running in and out from the kitchen, bouncing with the dirty dishes in the washing area and disturbing the morning quiet mood customers are after.
This wonderful place with talented kitchen chef would definitely get lifted up by more professional manager and then by him trained staff. Even through they serve up to Vorarlberger standards, to the international & wealthier clientele staying over it’s still strongly underserving ….
The best star customer service offered one young shorter male waiter with glasses (we don’t have hus name), which could be inspiration for the team. Julia was also sweet.