Guy-Favreau Complex

One of the city’s most incompetent public offices is directly responsible for me missing a second flight I already missed one on the 14th and now another on the 17th. Their systems are broken, they cannot communicate with other departments, and they have zero ability to expedite urgent cases. My experience has been appalling. The financial and emotional damage they’ve caused is unforgivable. This is entirely their fault and the current government’s. Since they overhauled the process in 2012, the citizenship certificate has lost all meaning. I feel like a second-class citizen. It’s nothing but smoke and mirrors.

I love the interior of this building and the facilities they are providing. I went their for an appointment at the service Canada office. However the waiting time for outside was prolonged but the interior structure of the building was amazing which helped to reduce my boredom level!!

Wanted to share my passport experience. It’s mid December and we are traveling in the beginning of January, and I have no appointment because they were booked fully till after our trip. I waited in the first line downstairs for about one hour, then once triaged in the main room upstairs I waited an additional 90 minutes. I was considered a standard/non-urgent case. I did see people come in and get served immediately, for very urgent cases. They have a very black and white system of “if travel day is x, pickup day is y” and you don’t get to expedite service to the next day for an extra cost if you want to, you have to go with the schedule they give you. I suppose that’s fine as long as the pickup day is firm, which it appears it’s going to be. All staff, security and passport workers, were kind and efficient. I had no problems receiving service in English. Will update if anything goes awry but considering the circumstances, I feel like everything went as well as it could have. I arrived in that first line around 8:45 on a Monday. You might be able to shave off some time by arriving just prior to the building itself opening. There’s a sign outside that says you are allowed to come in and line up as soon as the building opens.

Can’t even explain how happy I am! I didn’t realize my passport was expired and already had my flight booked for next week. Went there Tuesday without appointment around 9am with all my documents and got out at 10am. They’re well organized and it was fast. Picked my passport Friday and it took like 5min. Very amazed by the service! Excellent and swift:)

The security agents are... something else. More than once have I been fully ignored by the staff who refused to unlock the door to let me access to the parking garage, forcing me to go all around. Thing is: I'm in a wheelchair. Look, I understand that there are rules, but use your judgment. How do you expect a disabled person to access the parking garage when the doors are locked at 7. It happened twice, while the security agents were stupidly looking at me and yet refusing me access. Don't expect the complexe to be accessible, it isn't and the staff is ableist and incompetent!

Guy Favreau Complex is an administrative building housing various offices of the Canadian federal government. If you are looking to renew a passport or get information on your old-age pension or a multitude of other services, chances are that you will find your answer here.

I was there for an urgent passport renewal at Canada Service office. I arrived at 8 am, before the opening hour. About 10 persons were lined up. The office is very organized and the staffs were knowledgable and collaborative. It took 1.5 hrs to get out.

Ask for print my NAS because the official document never arrived by the post services. They can’t because one transaction as been completed without my approbation the same day so I leaved without my document… shitty service