James F.
Yelp
Let's be honest, if guy Fieri's name wasn't on here and in a prime location this would have been closed a long time ago.
First things first, the food is actually good. Make no mistake. Portion size is a bit small, but still good.
The staff is what ruins this. The staff, and the confusing business model. We came here on a Saturday afternoon for a late lunch and one awful employee stands out in particular.
Firstly, all the signage is saying "do it yourself, go to the taco stand." Fine, except there is no clearly labeled taco stand. In fact there might not even be one, nobody seems to know. Just two bars full of employees who will not look you in the eye and seem completely disinterested in having anything to do with their customers. Throughout our lovely time here I watched 15-20 potential customers walk in, look around confused without any staff greeting or assisting, and then leaving for this very reason.
We are visiting for a weekend getaway and stumbled upon this place. We figured we'd stick it out just to say we've done it. We went inside, waited 15-20 minutes since apparently they will actually come and take your order at the indoor area. Nobody came. And there was nowhere for us to go.
Once impatience crept up we finally managed to stop someone, a middle aged white woman who I will affectionately refer to as "Karen." Who knows what her name is, but it should be Karen. She appeared to have possibly been the manager, I don't know for sure and sincerely hope this is not the case. She had an awfully rude demeanor and seemed annoyed that we had the absolute audacity to stop her from her pseudo-busy pacing about the place. The restaurant was not busy. She gave some silly excuse that the waitress was talking to another table and she herself couldn't help. Like, ok, go get her. There are literally 3 occupied tables and no waitress to be seen. Since she was too busy to assist us, she continued on to park her lazy butt behind the empty bar and fiddle with her phone.
Finally a waitress came. Very sweet but completely inattentive and perhaps not too bright. I will not go into further detail regarding her appearance as she was nice and I do not want to jeopardize her employment. Any of her faults I can safely attribute to what I am assuming was her rude, careless manager. I had my eye on her the entire time, she checked on us once after our food came out and then we did not see her again. She would go into the back and hide. We waited 30 minutes after we finished eating for the check to come. For anyone to check on us.
We finally had to get up and retrieve our own check somehow. The only one available was "Karen" from earlier. My girlfriend went to the bar, stood there looking at her for 5 minutes unassisted. Finally she asked to be helped, to which this woman responded "wait." Finally she got to her, the check was asked for, and this woman had no clue where it was or who we were. Finally she just said to call our waitress, who after being beckoned scurried out from the back room and took care of it. Finally.
Terrible service, awful and confusing business model, good food. Yes, good food, but without the first two you're nothing. If this place wasn't riding on the flames coming out of guy Fieri's *** it would not exist. There are plenty of other good restaurants in this town, this is one to avoid. Go take a picture with the sign before they get shut down, then go eat somewhere that knows how to run a restaurant.