H-E-B

Very nice, new, and clean H-E-B with a great variety of fresh and prepped meals, including pre-seasoned meats and special occasion-themed options. The produce is exceptionally fresh, and the store’s aesthetic is modern and well-designed. One standout feature is the convenient parking lot located underneath the store. The red and green lights above each parking spot clearly indicate which spaces are open or taken, making parking hassle-free and improving traffic flow. The only downside was that the restrooms could have been cleaner and smelled like pee with stains on the floors. Overall, this H-E-B provides a pleasant shopping experience with its modern amenities and high-quality offerings.

This H-E-B is unmatched. Beautiful store with a lot of space and variety of products. I was surprised how much kitchen, office, and car items they have, which really makes it a one stop shop for food and basic house items. The isles are wide, well maintained, and there is always staff stocking items. Free samples to try variety of products as well. Parking garage can get tight near the traffic light, but its a new a store and this will likely subside... just be prepared to wait entering and exiting. They have signs labeling how many spots are open on each garage floor. Staff was very sweet who are stationed everywhere helping with questions and directions around the store. Overall, really great store and perfect addition to the Austin community.

It's a brand new store. I was one of the first 250 through the door on opening day 12/04/24. Got a gift card for $25 and a gift bag. They skipped Me on the Christmas scarf. And even when I asked for one repeatedly I was either ignored or told they didn't have any more??? ( while management walked by Me with stacks of scarfs , for the Employees of course?! ) First Impression a whole lot of hype and half @$$ed Customer Service. So it's a new big store, yet Customer Service is still Sub Par. How sad. Very disappointing.

I was visiting from out of town but used to live in Austin almost 10 years ago and wow, so much has changed since I left. I love this new, innovative, clean,spacious HEB. It's a must visit if you're in town or in the area. Beautiful place to shop. 🫶

Love the new HEB on South Congress and Oltorf! There’s parking on three levels with the True TX BBQ on the first floor and the store itself on the second floor.

I've only driven by but I can't wait to shop there. It's all new and beautiful especially for a grocery store. I love HEB. I've lived all over the US and overseas. By far HEB is the best grocery store chain in our country for sure. Wish they'd carry Santa Rosa plums, red Currants and Concord grapes in their produce section. I'd never go anywhere else to find food . They still are the best I've ever seen .

Here Every’s Better (H-E-B) Came for the bbq, and it’s not bad. They do a really good job with the quality of the food. Great service.

This store is so big! Second largest in the world. The view of downtown from the third floor of the parking garage is spectacular.

Finally got to visit the brand new HEB I have been waiting for to open!!! We visited on a Sunday at 11 AM, which we all know Sunday is probably the worst day to go grocery shopping and parking was surprisingly very easy to find right away. Got a parking spot on the first row as your drive in. So nice that regardless of weather you can park and walk out to your car comfortably. Loved the murals as well. As you enter from the parking garage you can take the elevators or escalators. Well ya know I just HAD to try the conveyor that takes your shopping cart up ha they have attendants that help you place the cart on the conveyor going down and up. Such a cool little experience. Once we got to the second level it was indeed quite packed as expected, but nice and shiny brand new. We were greeted into produce by a wine tasting and then sausage sampling with a live cooking demo. Lots of sampling going on. I enjoyed the new store and can't wait to go back when it's not as busy. On the way out I stopped to check the BBQ restaurant menu. I'm coming back for the Dino Rib!!!

The new HEB on Oltorf and South First is just wow! Go park on the rooftop for some gray views of Austin, then enjoy the catwalk overlooking the entire store to the elevator. Speaking of elevator, practice patience it's not the fastest by all means. Perhaps they need to dedicate one just between the 2nd and 3rd level. Great selection of a variety of international foods, more so than other HEB's in the area.

The area waited so long for this HEB to be rebuilt and reopened. It's giant, with limited of choices of what you actually need, and old favorites that are available in other locations may be here, but aren't anywhere near as good. For example, want a pineapple upside down cake? It'll be only an inch thick and tasteless. Think the barbecue might be okay? the ribs are tough and stringy. The selections available elsewhere in HEBs of comparable size are better.

This weekend I did my usual grocery shopping at the new H-E-B on South Congress. I know I'll be back! It has everything I've come to like and expect from an H-E-B, including a big "Healthy Living" section, a hot soup station, and samples from their "Cooking Connection" stand. It just makes sense for one of the most centrally-located stores to offer a nice, big, thorough selection of foods and features. I'd been to the new Lake Austin H-E-B a few times, and this new store felt a lot like that, with the parking garage, cart escalators, BBQ restaurant, and shiny exciting newness. It was pretty busy, which is to be expected of a new, centrally-located store. Even though their "grand opening" happened a few weeks ago, they were still somewhat in "grand opening" mode with some extra freebies and workers on high alert to make sure everything was clean and running smoothly. Some people might miss the small charm of the old H-E-B in this location, but for most of us, having a large selection in a this part of town is a major benefit!

Still poorly managed. I've tried the store a couple times now and every time the coupons they provided me didn't work with the excuse they are expired. Aisles literally blocked for no good reason, you don't need to block an entire aisle to put stock away. Why isn't anybody called to removed the expired coupons once the cashier in away of the problem? Why isn't there follow up to make sure they are taken down to begin with? I could go on but nothing will ever change so why bother. Inept management making go elsewhere.

I would rate the new store with five stars, but the parking garage a zero. It's a nightmare--they did not build a big enough garage for the amount of people who shop there. I've been there twice, and both times have been the same--absolute gridlock in the parking lot. I would never go there for just a few items, and I may never return even for a big shopping trip. Once you actually find a parking spot, the actual store is very nice and well stocked, but really not worth the stress caused by the horrid parking garage.

New Store is real nice but the parking is a disaster. Only one lane coming and going from the parking garage . This causes issues with someone always waiting for a customer to load their bags for a more ideal spot. Also the garage design should have had a walkway in front of the parked cars for customers to wheel their shopping carts instead of having to go into the traffic lanes to get to their cars. I don't see myself using this HEB location for this reason.

I went to HEB to purchase some Cough Syrup, Orange Juice, soup and things as I am a bit under the weather. The woman at the Pharmacy counter accused me of cutting the line. I stated I did not cut and she was like, "Well I don't know if you cut or not." I stated that I did not cut, asking the people behind me if I cut them, they said no. I told the Woman "I am not a Liar and would not cut line or lie about such a thing." I then said, "Perhaps to you I look like a liar" to which she said, it's not how you look, which was a lie. Upon check out, I was being profiled by the cashiers and people at the registers. They opened a line as soon as I was about to check out, with a guy starring at me as if He wanted to skin, salt, hang and burn me. They asked how many bags do I want to which I responded, however many it takes. She checked two bags which Obviously I needed 3. The grocery bagger took my chicken and placed it in the basket without a bag to which I stated, I need another bag... She quickly cancelled my transaction and gave me another bag which my chicken, which had been placed in the push basket by the bagger was placed in the bag. Today, seemed as if EVERYONE at the store had a bad attitude which additionally the armed guard came to where I was, looking as if He was going to through me out of my local HEB and the Checker took a picture of me as He thought I wasn't paying attention. I do not know what is in the air today but I am sick from a summer cold and did not need to be accused of cutting line then Profiled as I was by the checkers which the guy Mike placed my chicken directly in the shopping cart. HEB on Congress, please stop profiling people and causing scenes as you have just humiliated me on a day in which I am feeling terrible anyway from having a summertime cold.

If you want to know what it feels like to visit a grocery store during a zombie apocalypse, visit this H-E-B before it closes up shop to demolish and rebuild a more modern version. It's eerie and thrilling all at the same time. The aisles are sparse, the lighting is terrible, and the people are shells of themselves. BUT, they do have some good deals since ALL MUST GO! Not sure of the actual date when they are doneso (it might have been today, Feb., 1), but there is a temporary H-E-B open at the Twin Oaks Shopping Center across the street if you happen to head to this one and it's not open.

The young staff in here that works late nights are fuxking awful. I don't wanna name the 2 young girls in here because I never aim to get anyone in trouble; but ummm.... I'm gonna need for them to hold the gossip for their break or when they get off. When I go shopping this late I wanna be in and out. Like these broads were stopping to show each other their messages in their phones!! no home training; but other than that, the store is like most H‑E‑B stores. Just get that staff together.

So this HEB is all the rave in Austin we are staying at a room so we can only purchase a little at a time so we decided to check out there latest HEB that I keep hearing about. -They support local businesses on the back of there receipts -They have big and small baskets -a coupon comes out almost after every transaction -there is a restaurant True Texas -there is many coupon deals to choose from -they have DJ's boudain which is my mom's favorite but there 2.99 I miss the 2for $4 special...,,, -clean -friendly staff Cons None You have to pay for bags or bring your own or be without in an effort to go green. I feel it's an inconvenience for the customers.... However the paint outside is not really my Colors at all but it's cool.....

Checking out at HEB proved to be a horrible experience. The Cash was rude and as I was wondering why he was making a face I told him my dog didn't bite. He said he didn't like dogs. Ok all have opinions but I didn't ask for his. He began talking and changed his like to hate. He said he always hated dogs. Then he said I should euthanize mine. What!?! It was horrible to hear. But as I handed him the money to pay. He rudely thew my money in my basket. Spoke to Barbara and she was good to me then Tyler came. I was upset to tears.

This place is fine for picking up some basic groceries or drugstore items. They actually have a decent election of stuff you would find at a Walgreens type place (shampoo, conditioner, soaps, first aid, etc.) as well as full grocery store.... The aisles are a bit sparse as they don't seem to restock regularly. However, the prices are good and there is general selection of most types of food. If you are staying in South Congress, this is likely going to be the best choice for basic grocery shopping...

I was shopping at this HEB this afternoon. I was walking down an aisle, when an employee almost ran into me. Without an apology or any kind of recognition, the employee kept walking. Very rude!

I can't put my finger on it, but I'm not in love with this HEB location. They don't have a gift card rack, and they seem to not have what I'm looking for when I go here. It is a convenient location when I'm running errands which is why I keep coming here. But I much prefer the 41st street location. The beer & wine selection here is pretty good, though.

Not a bad H-E-B but definitely an older smaller H-E-B I have ever experienced. Parking can be a pain, this place stays busy and packed. I came for something quick that I needed for work and that was it. Lines were definitely busy during lunch hours. So expect some delay.

A veritable cornucopia of the cross section of South Austin demographics. Get fresh produce for great prices and friendly service. It's definitely one fo the older HEBs, so it's got some wear to it - but I guess we can call that character. They do have curbside pick up if you're inclined to do that. Downside is they're no longer 24 hours a day (I guess a near fatal stabbing will do that) and parking is abysmal during the peak hours. Here's a tip - the city is repaving and working on S. Congress. This means turning to/from the north bound lane of S. Congress is now limited to the entrance closest to the laundromat.

The vegetables are SO FRESH. Really impressed with that. This HEB is pretty small overall. Unfortunately that results in a cramped checkout area and an annoying parking situation. I also don't really understand the product layout. You go through the fresh produce section, walk through the meats, then have to pass aisles and aisles of not-food until you can buy your bread, canned goods etc. Why? Despite my nitpicks I love HEB and am physically incapable of awarding them less than 5 stars. Love you, HEB!

This review is for Instacart that delivers for HEB. First, my rating is not about HEB itself. I always found HEB to be friendly with excellent customer service and enjoyable shopping experiences. I have no problems only praise for HEB. This review is about my problems with Instacart that delivers for HEB. Some background. I have difficulty walking sometimes in bed unable to get up. My experiences recently have been very less than satisfactory with Instacart. My most recent happened 3/21/22 when I placed an order for 3/22/22 at 10:00am. I am not an unreasonable person and I expect adjustments to estimated delivery times. However, my order scheduled for 10:00am slipped to 11:00am, Noon, 1:15pm, 1:45pm, 2:215pm, 2:45pm. 3:45pm, then 4:15pm on 3/22! I called Instacart Support to find out what was going on and told they have a shortage of shoppers. My question is if they have significant backlogs why accept orders? I was promised delivery at 1:15pm, called again and promised delivery at 3:45pm. After 4:15pm I cancelled my order. I need groceries and placed a new order the morning of 3/22 selecting 10:00am. When I finalized my order it gave the delivery time as 3:00pm. Ok. My delivery time again slipped to 5:00pm then 6:15pm now 6:45pm (the time I am writing this). I once again called Instacart and told their shoppers are independent, they do not schedule specific times their shoppers work - they work when they want. The support person I talked to talked over me but I apologized for the miscommunication and again was over talked. Ok My question is, again, if they have backlogs why do they accept new orders - a question any reasonable person would ask. Based upon the explanation I was given shopping is dependent on available shoppers so an order could a day, two days, three days (as my recent case) even longer. Thankfully over the two years I used Instacart including the height of CoVid19 my orders never took longer than two day. However, I find their performance is degrading and when I called the support staff again today it was suggested to me that I drive and shop at HEB myself. I hope I have not left out anything in providing this information. My warning to you monitor your Instacart delivery times, call up and speak to Instacart support staff when delivery times start slipping (more than two adjustments) and judge for yourself if you want to stay at home waiting for a delivery that may not take place.

Although I don't live in Austin, I sure enjoy shopping at the South Congress H-E-B whenever I'm in town. A great selection of food, fresh and organic produce, wine and health products. The prices are very good. Where H-E-B really shines is their great check-out clerks who work hard to get you through the line as fast as possible. All around a great supermarket.

They delivered my food to my downstairs neighbors clearly didn't bother checking address embarrassing having to go and ask for my food back they took in terrible

Longer line in the bathroom than the register. This place has only 1 bathroom?!! The old Congress location had more. How is this an upgrade store?

I LOVE HEB. This is definitely a nicer location and even though parking can sometimes be a pain, its definitely worth it!

I was in Oltorf HEB yesterday, where there were 2 teenagers, with an older man, without masks in the aisle. I asked them where their masks were. They just laughed. I said, "It's not funny. What are you laughing about?" I talked to an employee, who looked for h the manager. The manager was on the phone. When I was self checking out, I saw the threesome in a line. I told the girl in self checkout and she said the mask rule was recommended and they didn't have to wear them. I told the employee, it was "recommended" by the state, but in HEB it was "mandatory"!! A store policy! I called the manager later and told her, her employees should be trained on policy. These people were allowed to check out while not distancing 6 ft without masks! That shouldn't have happened.

HEB has been a real community life saver during this pandemic! Always punctual with well chosen produce. Cold items always cold and separated to preserve that chill. The delivery persons are careful and always wearing a smile to add happiness for your potentially isolated day.

I like that this is very close to where I live but the parking lot and mass amounts of birds is why I'm giving it 3 stars. It's really hard to find parking any day of the week. Don't get your car washed before coming here because the birds will destroy it. This heb is pretty easy to navigate through. All the cashiers are friendly too! They always have fresh food and a great selection of flowers/plants. Heb is a great grocery store in general so I will always shop here! No complaints about the store itself, just this location.

Pretty typical experience for this HEB, just tired of it. Went through Diana's line today and got a nice greeting, but then our business transaction proceeded like I wasn't even there. Brandon, the bagger, is so over his last year of high school because he never learns anything. Luckily he has a group Snapchat that allows him to cheat on tests and quizzes. Surprisingly, Brandon doesn't think he'll be going to college because it is useless. Diana agrees. He thinks he may try the military. He's been lifting and getting ripped so that combined with his work ethic, he should fly through Basic. At this point I was just trying to make sure he was packing my groceries correctly and stopped listening to the conversation that continued on. He did manage to place my eggs at the top of the bag; good looking out, Brandon. You and Diana are the best. When I called the store to discuss my disappointing experience, I got to speak with a mumbling manager named Barry, or was it James? Mumbling manager Barry-James acted very concerned and disappointed, and then proceeded to regurgitate a very inaccurate version of my story. After I replayed the event for him, he assured me that this is not typical of their staff and that he would take care of it. Something tells me mumbling manager Barry-James is in the same cheat group Snapchat as Brandon and nothing will be done. In short, if you love excellent customer service, Diana, Brandon, and mumbling manager Barry-James would love to invite you on down to the HEB on Oltorf and S. Congress.

The store itself isn't too bad. Small, but it gets the job done. Parking is a real pain in the ass. What really bothers me is the crap service at the front. Most cashier's and baggers are teens that have no common sense - they don't greet the customers, they toss your groceries down the belt bruising fruits and veggies, and the baggers clearly have not been trained how to bag groceries so delicate fruits and veggies end up on the bottom of the bag under heavier items. It's beyonf frustrating when you spend $100+ on food and half of it gets damaged by the kids at the front. Hopefully they give better training once the store is remodeled.

Called to order a cake from the bakery for a Bachelorette party. Explained everything over the phone and the lady took all of the info down no problem! Picked up the cake a few days later only to receive a "Addason Final Fiesta" somebody who knows basic grammar working would be greatly appreciated as the cake was supposed to say "Addason's Final Fiesta." Save your money!

Most of the time when I go to this HEB at S. Congress and Oltorf, it is a bad experience. The store and the pharmacy. The pharmacy clerks are the worst. It is all the time not just once and a while. I will no longer go there at all. Not to the store either, just not worth it. About a month ago a security cop chased a man out of the store, he returned visibly shaken. Now HEB has a 'real' cop at the entrance. Cashiers let friends cut in front of you even though you have been waiting. This includes the pharmacy. The women behind the pharmacy counter are the worse. During the pandemic of 2020 one came out and literally screamed at me that I was standing in the wrong place. "NOT HERE, HERE!" That was at the time HEB had strips of tape in the store. Even though I was standing right on the floor sign that said 'Please wait here for Pharmacy.' I should have left then but yet again I gave them a rudeness break. Enough is enough. Obviously HEB condones this behaviour. Yesterday was the worst and now I am out for good. In addition, This store is dirty and impossible to find parking. The produce looks awful.I would love to see it bulldozed and maybe Sprouts put in. Just not worth my time or headache. When you feel stress just thinking about going to a store it's time to leave, permanently. After so many excuses of poor customer service at the pharmacy I am done.

If you're a tourist or anyone looking for local flavor, H-E-B is a great grocery store to go to! H-E-B marks products that are made in Texas, so you know you are purchasing locally made products! I loved this concept because I love shopping at grocery stores to get my local items/souvenirs. This made it so much easier for me to spot out all the local items that I could only find while in Texas/Austin! The supermarket itself is pretty standard. On a supermarket standpoint, I would give this grocery store 3 stars. It's clean, and it has your necessities. Overall, bumping it up to 4 stars for spotting out the local products for me! Yay, Austin!

During peak hours, this place is a clusterf**k of epic proportions. expect to be nearly run over in the parking lot. once inside, it's kind of like the land time forgot. although i do appreciate the organic, central-market-product containing section. By night - late, late night - is when this HEB really shines. All of the south austin weirdos come out to play. You think the People of Walmart blog is good? There should be a People of the South Congress HEB blog. So if you have nothing better to do one night, or really do need some groceries, come on out and let your freak flag fly. Big minus = every grackle in Austin congregates in the parking light during the twilight hours. You have to dash into the store or risk a fly-by pooping. Big plus = HEB sushi. Don't be a snob, that stuff is goood. Super unhealthy, but worth it. And fresh, too. I also really like HEB generics. In summation: South Congress HEB - taking "Keep Austin Weird" to a whole 'nother level.

We actually freakin' love this ghetto HEB. Takes us back to a time when everyone ~ every class of every type of person goes to the same market (despite not ever really experiencing this, until now). Shop with mega millionaires and the homeless all at the same time? Now that's a market! People watching at its finest and pick up milk in the most sour smelling cooler ever! Parking lot hassles? check. Long lines? check. Rude employees? check. Naked babies? check. Smelly homeless? check. Axe wearing frat boys? check. Limo drop offs? check. Oh... and food. A true South Austin cultural experience. Why else would west coasters pay $600k for a house they could get just south of Ben White (5mins) for less than $200k?

It's older and smaller, but small town vibe. Employees are always nice. I value great service. I had issue regarding a pharm refill. All worked together to help me, so appreciate that level of service. Then the pharm thanked me! Thank you.

First time visiting this supermarket and was quite impressed by the pricing, very affordable. Good selection of beers and wine. I was quite surprised they had the limited edition bourbon aged beer from goose island. If I lived in Austin, I'd make this supermarket my go to for groceries.

I need to amend my previous review of this place. In a time when shelves are empty, people are flooding the supermarkets, and stress is high the people working there were nothing but kind, patient, and even worked very hard with me to get everything that they could on my list. I was really super impressed

HEB is a chain based in San Antonio. We mainly came in for water, but also for Blue Bell ice cream. Nothing really special about the store. The supermarket seems a bit old, but what you need can be found here.

Alyssa in the services department was very rude to a gentlemen in front of me while I was standing in line. He didn't speak good English (clearly) and she was yelling at him because he didn't have an inspection form with his renewal paper for his auto tag. He didn't understand and instead of explaining to him, she raised her voice and said, "GO GET YOUR CAR INSPECTED" very loud and dismissive. Made me feel really bad for him. Don't work in services if you can't understand the basic customer service etiquette.

H.E.B. is one of only two good things about Texas that have made some 20 years of living here somewhat tolerable. I've been going to this store since I moved here, and it has gone through some significant changes over the years. One thing that hasn't changed though is the diverse and colorful collage of clientele. This stands to reason given it buttresses the uppity elitist Travis Heights neighborhood and the increasingly gentrified, trendy "SoCo", with what remains of the immigrant Latinos in the area, while serving as a way-point for public transit travelers on the major CapMetro #1 lines. Leslie would often be hanging out here when I came to shop. If you prefer that your social environment and interactions are sterile and monochromatic, then I reckon that this H.E.B. isn't for you. Yes, it can be insanely crowded, particularly on Sundays, where in the store it becomes dodge 'em carts and in the parking lot it becomes dodge 'em cars. But since the population density of the area has increased over the years it's just one of those things one comes to expect in Austin these days. And yes, the cashiers aren't the most friendly and gregarious. But here again, I long ago abandoned the expectation of good customer service. [Sidebar: the H.E.B. on Parmer and 35 is one exception. The employees there greet you, thank you, and treat you like a customer. I thought I had slipped into a rift in the space-time continuum.] Are these reasons to avoid this H.E.B.? Well obviously that's a decision that you have to make on your own. But then again, I'm one of those people who finds it outright insulting to drop half a "G" on half a cart of groceries, and thus I rather prefer shopping at H.E.B. Others don't mind that, so it's whatever. However since this location serves Travis Heights, it has a decent selection of "organic" produce and products if that is your thing. I always liked that they had a great selection of Latin American products, and a fair selection of Asian as well. Moreover, I find the overall selection and prices, which includes prescriptions, to be better at H.E.B. than Walmart, etc. ¡Viva H.E.B.!

Alright, maybe I'm just not spoiled enough or naive about what a grocery store can be, but HOT DAMN is this HEB amazing. So okay, the parking can be difficult, but most of us are young and able bodied anyway, so we can deal with the walk across the parking lot. Plus, if you get tired on your way in from the heat and get dehydrated, low and behold... FRESH CUT FRUIT right to the left of the entrance people! Get yourself a bag of fresh pineapple and quench that thirst then prepare for your round trip in affordably amazing store land. Get yourself some freshly made tortillas for the trip back to the car, or maybe some sushi to get you through the rest of the store. This place is kept fairly clean, especially for the amount of traffic they get and there are a lot of associates to keep it that way. They have the best selection of [insert any item here, honestly] I've seen in a standard grocery store. Their butcher area and prepared meats are HUGE and good, as is their produce section. They have regular and cherry RC in litres and 12 packs, which basically makes this store my savior. Do yourself a favor and get down to HEB, save some money and have an awesome shopping experience at the local "budget" store.

If I could give this PHARMACY negative stars I would! This is by far the WORST HEB Pharmacy to go to, avoid it at all costs.. They do not communicate with each other, they give you incorrect information and then make you feel like its your fault they are wrong, and every one there has a terrible attitude. Ariyana refuses to greet anyone and always has a snarky attitude, if you don't want to be nice to people then maybe find another job. This isn't off of a one time experience either, I have had her multiple times and every time she acts like she is too good to help any customers. Then we have the pharmacist, Jessica. Jessica who likes to tell you your prescription will be ready in 45 minutes and then wait for you to get there just to then tell you that there was a "mistake" and you can't pick up your prescription until the next day. No courtesy call before hand, just whoopsies we made another mistake again. The Jessica who likes to argue about what your doctor prescribes you and tells you each month a different "policy". Oh, and if you disagree with any of them or question why they do not communicate, then they threaten to call security on you. Well Jessica, how come when you tell me about your "company policies", I can walk out this HEB and call the one off 45th street and all of a sudden there is no problem? They can have my prescription ready, I just have to drive 20 minutes out of my way to get it. I don't know if this pharmacy has been informed THERE IS A GLOBAL PANDEMIC right now and in addition to be given mixed information, rude attitudes, and the frustration that comes along with dealing with this group of idiots, I now get to DOUBLE expose myself to a virus because they can't get there shit together. AVOID THIS PHARMACY AT ALL COSTS. GO TO WALGREENS OR CVS INSTEAD. I'M SHOCKED HEB'S CORPORATE ALLOWS THIS TO HAPPEN TO THERE CUSTOMERS. What a mockery and a joke of a establishment you have here! Just look at the reviews, I'm surprised they even have 3 stars currently.

Shopping at this store is usually a miserable experience. This is largely due to the store being overwhelmed with too much customer traffic. Parking is crazy. The checkout lines are long, even after midnight or early in the morning. About the only time you can get in and out quickly is at 6 a.m. when they unlock the doors. If that were all, it might not be so bad. But, it also seems like at least half the staff are either miserable, worn out, or don't give a rat's ass. There are some good employees here, so occasionally I get lucky and deal with somebody who hasn't mentally checked out from their job. Being completely honest, I usually walk out of here telling myself to avoid returning if it can be helped. The problem is this is the only grocery store near my neighborhood, so like so many others in the area, I either have to spend precious time and energy fighting traffic to get to a better store or bite the bullet and use this one. p.s. Watch out for the birds! There are hoards of birds covering every inch of wire of the power lines that criss cross this busy intersection. They are unbelievably noisy and, of course, drop tons of crap. There is nothing like this parking lot at 7 a.m. when it is 80 degrees with 85% humidity and screeching birds everywhere. Hellish.

Before I moved to Austin, I already had an apartment picked out near this HEB; to get a sense of the neighborhood's offerings, I read through these very reviews and found out this store was/is referred to as "the ghetto HEB," "the dirty HEB," "the HEB filled with crackheads," etc., and I was scared. Where was I going to do my innocent grocery shopping? Then I actually went there and thought, wtf? This HEB doesn't scare me... well, not really. Yes, there was some kind of incident involving a knife in the parking lot, and the parking lot drivers are way too fast and reckless, and I once saw a guy getting arrested out front, and I think I've seen drug deals toward the back... but the store is so high traffic that, statistically, there will be some unsavory aspects to the experience. A few highlights from a frequent shopper: - The selection of goods is "good enough" as far as HEBs go. I've pretty much always been able to find what I need. Worth noting that there's a nicer HEB and a less-nice one within 15 minute drives of here, if you ever want to change it up and experience either an eye-opening plethora of items, or a disappointing selection. - This store serves all kinds of people. I was once standing in line with a guy who said he was from Houston and couldn't believe how "weird" all us locals were - I guess that's because of the number of people with dyed hair/tattoos, and the big Hispanic families, and the single lonely dudes buying only 10 cans of salmon, and the dolled-up gals buying a lot of beer... he thought it was a negative, but he can go back to Houston with that attitude. I also used to go when the store had later hours and yes, there were some definite weirdos there, but I was in my pajamas looking for cookie dough at 2am... so who's the real weirdo. - This HEB's major downfall is that it is always busy. I almost always struggle to find a space in the parking lot. The lines are often long. Plan accordingly. Happy shopping!

Parking is a bit of a challenge and it's so CROWDED. Their produce and seafood selections are great and include a wide array of things that I don't even know what they are. I am psyched that they have the big isle of granola bins.

This is another HEB that you have to bag your own groceries. What's going on today I seen workers standing around just watching patrons bag themselves. I didn't see one HEB employee bagging groceries when I i was in line . All I seen was unhappy shoppers and grannies bagging groceries while the manager stood just watching doing nothing . 0 stars

Needed to pick up some supplies after arriving on a business trip. This has to be one of the smallest HEB stores I've been to. The parking lot is not nearly big enough to accommodate everyone so parking is a crap shoot. Store is old and looks it. The rotisserie chicken I picked up was dry and this was at 7pm. I'm going to try the Walmart up the road instead.

The HEB is perfect , always find what I look for. I love the place organized and good people. Just one employee is really bad at customer service her name is cecilia . Short woman . Other than that everything is perfect

Let me preface this review by saying that I've no real problem the staff here. They're friendly enough, albeit a little slow. HEB IS THE PROBLEM. I'll go out on a limb here and go so far as to call HEB A CRIMINAL ENTERPRISE. Not only do they have a system (yes, I'm convinced it's by design) that overcharges customers for groceries every day with deceptive pricing and "on sale" items (that usually ring up NOT on sale), but this happens at their pharmacy too. ALMOST EVERY TIME--and I'm not exaggerating--I am overcharged by this stupid pharmacy. And by wide margins too. It's always "the system hasn't updated your insurance" or "it's saying you're no longer covered" or "that script isn't covered anymore". Good thing I catch it and make sure they get it right (which doubles or triples your wait time to get a simple bottle of pills you've been getting for years). I wonder how many elderly, not-mentally-sharp-due-to illness, unaware etc.patrons have countless amounts of money stolen from them. I can only imagine if a class action suit were ever brought up against Howard E BUTT's monopolistic empire. The only reason I visit the pharmacy is because they are the only ones who participate in the Health Alliance for Austin Musician's Health Plan. I'd go somewhere else in a second, otherwise. I wish some courageous journalists would do to HEB what they did to Whole Foods and start writing exposes. Boycott this shady company.

HORRIBLE PHARMACY. TERRIBLE CUSTOMER SERVICE. I tried to get a flu shot here today and was turned away. I got there at 7:29 pm and even though they supposedly were open until 8:00 pm, the attendant told me they don't do flu shots after 7:00 pm. I explained to her that I had called ahead and no one told me there was a cutoff time for flu shots. I could see that they were still attending other clients, but even though we're in the middle of a GLOBAL PANDEMIC, they refused to give me a flu shot. For maximum irony as I was walking away I heard a message play over the loudspeaker "At HEB we care about our customers..." Really HEB? You might want to tell your pharmacists that because apparently they prefer to do what's most convenient for them rather than take care of their customers. I won't be back.