Billy V.
Yelp
Dear HEB:
Please take the time to read and listen HEB. As of this moment, I am very angry at how HEB operates and treats its customers.
Let me start by saying I am a loyal HEB customer since I first move here to Austin, Texas August 2018. I spent a couple of days visiting local supermarkets near our new home. After one visit I found my home supermarket; W Slaughter and Manchaca HEB. Great refrigeration. Awesome produce. Great looking beef, chicken, and fish. Happy camper. I found my go-to supermarket. I am a fan of HEB. Always happy with HEB locations.
Then I heard an HEB on Congress and Slaughter will open soon. COVID 19 delayed the opening. Bummer. Then it opened. I was told a BBQ place would be located inside the supermarket. AWESOME. Been to the supermarket several times after opening. Many times. Always, great. Always stocked within the parameters of the COVID 19 situation. Friendly service. Only issue; the charitable situation of "Texans Helping Texas".
I am a strong supporter of this cause. At various times they support different causes. At one HEB store, they had bags located thru the store and you would bring to the cashier, then they would scan it and donation made. AWESOME cause. I was so happy to donate. Every time my wife and I visited an HEB we would donate two times $5 donation. No matter if we bought a quart of milk or Sunday dinner, we felt good. Two, three, four times a week. Our small way of helping our community. I and my wife are not rich. We felt it is important to do our small part in helping. I felt that HEB was part of the solution. I was glad to help.
Now my issue; my major issue. The new store on Congress and Slaughter did not have this option of helping Texans helping Texans from day one. They did not have the little tickets by cashiers to donate or a laminate sheet by each cashier station. I would ask the cashier can I donate and would hear "what's that". I would then ask to see a manager and they would run around to find the laminated sheet so I can donate.
Today August 21 at or around 9 pm I asked for a manager. Trey responded. Let me say that he was as bad as a manager to handle a situation as a manager can be. Right of the bat, he defended the cashier. I stated that she was not an issue. I informed him that she was not trained on this charitable procedure.
Manager Trey was in my opinion not able to handle the situation. He was condescending, uninformed, and escalated the situation. All I wanted to do was to point out to him that THE MAJORITY OF THE OPERATION was uninformed of the procedure to donate to "TEXANS HELPING TEXANS" after my many visits.
I wanted to donate to this wonderful cause. A cause that helps our neighbors. In my conversation with management, I wanted to bring to his attention that this cause was not represented in the cashier or check out protocol or standards. Instead, I was being lectured by a 22-year-old employee how I was in the wrong. At 62 years of age and 35 years in hospitality management; I reached that point. Not happy.
Please let me know how this could happen; being lectured and how I could not donate money easily to Texans Helping Texans.
HEB I will send this letter to everyone and anyone who will listen. I need to help my community of Texans. Maybe some of my neighbors want to also.
HEB Thank you for reading and listening.
Thanks...
BBV