Shauna G.
Yelp
Firstly, I have been a bakery customer for over 20 years. HEB #07 in Corpus Christi, Texas has always prepared tasty pastries for family celebrations and birthdays, so it goes without saying that the cakes are good. I am partial to buttercream frosting, but it's not Elite frosting's fault. It's just a preference, But, I am most impressed with the bakery staff's customer service and professionalism. Once there was a slight mix up with an internet order, but the bakery manager, Julie, and her staff were quick to remedy the problem. They made sure that my cake was ready when it needed to be w/o excuses, and even offered us a complimentary cake in the future. Most recently, I placed an internet order for a birthday cake for my daughter's 21st birthday. After ordering the cake I realized that I chose the wrong filling. I called the bakery the next day and spoke to baker partner, Amber. I explained my snafu and asked to change the filling. I also asked to add an image to the cake. Amber was professional and asked me to call her in 30m to see what she could do. I called her back as requested and I am happy to say that she told me they were able to accommodate my changes without an extra charge. My order wasn't for a huge cake, but my dilemma was treated with as much care as if I ordered a full sheet, or more bought a more expensive cake. In my opinion, HEB delivers 5 star cakes and 5 star staff! I will definitely keep coming back.