H-E-B

This is probably the least favorable HEB I’ve visited. I came into the store for a promotional deal for the Softsoap. At checkout I encountered an error message not loading my account. Ive had an account for several years. The employee at self check out Sarai, who was engaging in a personal conversation prior to assisting with another associate, was unhelpful and stated they cant push anything through to which she cancelled the transaction and moved me to a cashier. The same thing occurred with the red screen not acknowledging the coupons and the store manager, Juanita, was unhelpful saying to reach out to support with no number or contact info and shrugged it off leaving me to walk out without making a purchase. This was not a great experience and feeling dismissed over this issue was unprofessional.

I’d like to share some feedback based on my visit on Sunday around 8:40 pm. I was really wiped out after work, and normally I’d have appreciated help bagging my groceries. Dee, the young man working as cashier and bagger that evening, was absolutely wonderful—friendly, efficient, and always had a smile on his face. He went above and beyond, and I’d give him ten stars if I could! I know how busy things can get, and I come from the service industry myself, so I understand everyone needs a moment to catch up. When I arrived at the register the manager on duty (a Hispanic gentleman in a grey hoodie, about 5’11”) was chatting with another cashier just living his best life as I helped bag my own groceries. Not a big deal. Just wanted to mention that perhaps he could be a little more attentive when leading the floor of the grocery store.

I recently had an amazing experience at HEB thanks to Brandon and Justin. From the moment I walked in, Brandon went above and beyond to assist me. He was knowledgeable, friendly, and truly cared about making sure I found exactly what I needed. His attention to detail and positive attitude made my visit enjoyable and stress-free. Justin, the manager, was equally impressive. He made sure everything ran smoothly and even checked in to ensure I was satisfied with my experience. It’s clear that he leads by example, creating a welcoming and customer-focused environment. Because of Brandon and Justin, I will definitely be returning and recommending this place to others. Great service like this is hard to find, and they both deserve recognition for their outstanding work!

At approximately 4:50pm went to the 10 item area for self check out and the two ladies that were there looked at my basket and told me do you have 10 items I said I believe I do and they just gave me a very strange look and it made me super uncomfortable so I left to the 15 item line. And I only had two more items more then 10 I’m sorry but that was very unprofessional and these girls need to know good customer service before making customers feel unwanted. BAD CUSTOMER SERVICE

For the bakery, I asked for a custom 10” football cake and they delivered exactly what I asked for. The cake was not only pretty but it was moist and tasted great! Thanks so much! (Cake topper not included)

All my friends shop here, it is great, esp. the bakery. The produce is so fresh and I love the variety of food at H*E*B🥑🥝I love the flatware I got here and the lime squeeze. Prices are reasonable and food always delish. The whole staff is knowledgeable and friendly.

This day I went to buy a cake at the bakery in this store and I had a very bad time. The person who served me was very bitter as if she had problems at home. I felt sorry for her. Mrs. Brenda said in her uniform where I can file a complaint directly because I think they have their payment to attend to.

The Vintage Park store was recently remodeled. Love the new layout. The store seems bigger, less crowded. Great place to shop.