H-E-B

One of my favorite locations. I love their fruit and vegetables. Very fresh salads with a lot of variety. Love their meat department. Very clean and well stocked. Great customer service. Good eyebrow threading salon inside this store. The brand new drive through pharmacy is awesome!

I purchased HEB Bakery garlic munchies and when I was biting into one of them I bit into a triangular shard of plastic. I noticed as I was chewing and had to remove it from my mouth to get a better look, I was very disappointed. Upon contacting HEB customer service via the app and curbside help option I was emailed back a remedial, generic response and automatically refunded the $3 and something change I spent on the garlic munchies. I had not even asked for the refund but I'll assume the rep viewed that as the best option to "make this right". I have no idea what kind of follow-up measures they will take to make sure this never happens again or to find out why or how it happened at their in-store HEB Bakery. It's more than those $3 and few cents, it's the principle. I could have chipped a tooth or swallowed something sharp and injured myself internally. Their customer service response to a matter as serious as this one was dismissive, to say the least. It was not taken serious at all. Perhaps this happens all the time? Either way, this type of recklessness tends to lead to its own demise sooner than later. I will leave 2 stars because I do get my curbside pick up orders from here on a weekly basis but that may change after this. I'm considering switching to Walmart because of the pricing of products in general and just the fact that Walmart has a wider selection of plant-based products on their app. HEB also does not include all of their plant-based products in their curbside selection so Walmart's curbside department is already ahead of the game when it comes to that.

My first time ordering a cake and I was so disappointed. I told the lady is not what I asked for she just stood there not saying anything. I then called after I left because I was in a rush, and the manager said they could of fixed it but i did tell her and i couldn’t wait. What is the point of ordering a cake a week before if they are going to make what you order.

Horrible experience at the HEB bakery. I ordered my 6 year old daughter’s birthday cake Thursday and told them to make it just like it’s shown in the picture.. it looks nothing like it. Looks so plain. My daughter even asked me why it was white. Nobody offered to fix it. They didn’t even have the crown on the top of the cake and just about let me leave without it. I had to ask for it. I just paid the $35 and left, very upset.

Hopefully management reaches out behind this. Love the location and big ups to the bakery! Only giving 3 stars due to being a victim of EBT card skimming here. I highly recommend staff to further investigate please!! Double check the card machines at checkout.

I absolutely love HEB in general. This particular HEB needs to train their workers better though. The lady named Tam that usually works the registers has 0 customer service. She's not friendly and acts like the customers are on her time. I needed to switch out an item and she never offered to have someone grab it for me. She instead rolled her eyes like it was a problem or bothering her. I avoid going to any register that she's on so I dont have to deal with her unpleasant attitude.

During my visit today, I made a startling discovery in the egg aisle. It seems some of the cartons had acquired a mysterious, shall we say "organic," coating. Others appeared to have suffered a yolk explosion, and to top it off, I found a fly enjoying its eternal rest atop one of the cartons. Definitely not the breakfast experience I was hoping for!

There’s nothing more disappointing than going to a grocery store that needs improvement immediately. The times that we are experiencing at this moment during such an uncertain period is more than enough to already deal with. Prices are high and the economy is definitely showing difficulty for many. With that being said, it’s extremely hard to accept when there is a lack of selection, and lack of quality and quantity. Most importantly a lack of customer service! This store was out of everything and the selection of quality was very poor with low quantity available. I also didn’t realize I bought something expired until the last minute. I had a terrible experience with Mr. Eli and it’s unknown if he was management but he has a very poor customer service work ethic. Simply exchange the item or return the money. Don’t treat the customer poorly. I can easily just next time go to another food chain or another HEB and continue my day. Just keep it simple. There’s no need for inappropriate behavior and body language. There’s no need for poor communication and choices of words. Simply put, unprofessional and unhelpful. It accomplishes nothing.