H-E-B plus!

This H-E-B has a large selection of grocery and other items that many other H-E-B stores tend not to have in stock. The place gets pretty packed as it’s a massive H-E-B. However, the store seems organized and well stocked. It’s interesting as well because this H-E-B has a very strong Latino feel to it as it’s a mixture of your typical H-E-B with a Latino style supermarket, which is interesting and enjoyable. I would definitely recommend this H-E-B to anybody looking for groceries & other items in the local area.

As a former employee, I know the level of customer care that is needed to represent HEB. I wanted to single out a HEB partner that went above and beyond by helping me with a large order. I work for a social service agency that is within miles of this HEB. From year to year, it has been our goal to provide our local seniors with a party and a gift bags that contains everyday needed items. This year, one of these items was 123 detergent. I went in and pulled additional items from the stocked shelves but, when it came to this item, I was only able to pull 20 bags. I asked for assistance and Caleb was the person who came to help. I told him what we were doing and he honestly told me that this store did not usually carry a large amount of this product. I needed 360 units. He did state that this high quantity could be ordered. I gave him my information and the timeline that was associated with it. He did state that he was unable to order this product, but would do everything he could to make this happen. He followed up with me when the product was not ordered, but did take this project to heart and spoke with the Grocery Manager, Billy. Long story short....I was able to get what we needed to provide smiles for our senior event. I want to personally thank Caleb for all his effort on this. His value of making customers FIRST was greatly appreciated. He took pride in his work and had compassion for his community. THANK YOU CALEB!

The inside of the HEB is great so is customer service. The problem that needs attention is your parking lot. I'm sure your associates and customers have noticed all the pigeon feces by the trees on your parking lot. It's on the sidewalk and parking lot and it's not a little bit. Have a manager check all of it. It's loaded. I'm surprised no one has complained about it. It's unsanitary and disgusting. How about cutting the trees or getting bird deterrents.

The shopping cart needs to be clean before the next customers use the shopping cart. I grabbed the one by the sliding door entrance and I didn't noticed it had bird poop on my left hand on the handle while I was doing my shopping. I was about to return it back outside but the lock trigger the wheels to stop. I quickly went to the men restroom to rinse the bird poop off my hands and went outside to grab another shopping cart.

Worse H-E-B in San Antonio!!! I went to get 2 items. When I walked-in I asked one employee where something was. He looked at me and said “I don’t know” and walked away. That was rude but whatever. I grab my items and go to self checkout. I’m paying with cash and card. More like 3 in quarters rest on card. The lady ask me “cash or card” I tell her “both” I scan my items put them in the bag MIND you I’ve never done this before! I wasn’t sure where to put the quarters so I look at her and ask where to put them. She looks at me and points (when she does this she’s looks at me like I’m stupid ) whatever I let that go. I continue paying with card. I proceed to put the card in and type the pin. The screen loads for 2 minutes. SHE SEES ME AND DECIDES TO WAIT AND HELP TO OTHER PEOPLE but decided to take her time with helping me. She finally comes up to me and says “what’s the problem” I tell her “I put my card in and it’s just keeps loading” She looks at me again with an attitude and says “well maybe you should press this bottom” How am i automatically ‘SUPPOSED TO KNOW THIS’ I cuss at her and tell her to get out my face. That was rude of me but again if I don’t know what I’m doing and she can clearly see me struggling the least she can do it help me. Without an attitude or just pointing. H-E-B do better!

Let me say I love HEB and especially this one. That being said I got a ready to eat oven roasted turkey and muenster croissant and there was still deli paper in it that looked like turkey slice but something was off. I am going to chuck it up to a once in a lifetime mistake. Still going to shop there still my favorite HEB but will double check my sandwich if I get another one.

Mark rudely approaches paying customers in front of the store as they wait for their wives to pick them up not only is it obvious I’m a customer with 3 HEB branded sacks of groceries in my hand and he starts insinuating that I’m doing something wrong approaching saying the front of the store is an unsecured area! It is clearly open to the public albeit it is in the front of the store right next to the entrance near the grocery baskets….. I say I have a receipt and he continues with HEB has a strict trespassing policy….. this tells me a lot about how EGO over logic controls your dealings with customers…. Doesn’t surprise me because this is the class treatment you get on the south side….. I would rather talk to the GM Nando to let him know how the customers are ILL treated

I find it repulsive how unsanitary their mid lane coolers are. Each time I go I notice more dust, dead insects (all kinds), and odd stains being collected inside and all around them. I'll be reporting it to the proper departments but I just wanted to let other customers know how dirty and how great a health hazard these coolers truly are. If these are bad you can imagine how much worse all the other fridge stations are. If you have auto immune deficiencies, please be aware and careful.