H-E-B

Always clean, with large spacious isles. Security officers visible. Clean parking lot. Countless check out lanes maned by staff. Lanes move fairly quickly.

4/22/23 Today, my cashier offered me a free reusable bag for Earth Day. I accepted, thinking she would put my groceries in it. Nope, she didn't. The irony. I walked out with four plastic bags and one empty reusable bag. I stopped outside and placed them all into the reusable bag to make it one simple carry. Thank y'all for the bag, though. 8/22/23 I love when yall change things up. The sandwiches are awesome. The Hill Country Torta is soo good. 🔥 9/2/24 I love purchasing the Bar B Q chicken leg quarters. I've been buying them for years and never knew i needed a new flavor until today! The Hatch Chili leg quarters taste great. The flavor is rich in the best way, and the chili is just right. Not to hot and still a little bite. 6/25/25 i keep hesitating to post this. Haha, i really like HEB a lot, but one of my only gripes this past year has been inconsistency with the cheese and cracker trays and tortas. The tray isn't cheap at $6.50, but it's good enough that i purchase it. But I'll have to sift through them to find one that looks evenly consistent. There are times that I've run out of crackers or meat and just left with cheese towards the end. This morning, there was less of one cheese vs. the other. Or the meat will be small, uneven cuts. Some tortas have less meat than others. Hope this will change.

Love this place, its way better than Walmart or Target for groceries. The people are always friendly and nice, they all seem to be happy. I have purchase Salmon several times and the gladly cut whatever size I want out of the much larger piece. On weekends they are quite busy, but they always seem to have lots of lanes open.

I purchased two bouquets of flowers. The cashier Emilio dropped one, then kept them on the belt while the cat food was coming. I had to quickly grab them before they got damaged. Then, I was followed out to my car by one of the partners for the electric cart. She asked if we needed help, I Said no and she continued to stand there. She could've said she was there for the cart. This HEB is wierd.

A solid average grocery store, with a broader range of pricing per product sector than the other HEBs in the area. Above average people watching opportunities relative to other stores nearby as well. What really lifts this HEB above the local competition is their Sushiya Asian Deli, which consistently serves the most tender and savory sushi and nigiri that I’ve enjoyed. Almost at the level of a traditional Japanese restaurant, and certainly well above that of other quick-serve restaurants or Sushiya’s. (Albeit Yippon is next door with sushi, nigiri, and sashimi that is among the best in South Texas). With that quality & convenience and at a price at or under $10 it can’t be beaten, and might just be your very best lunch option when you’re in the area. And when you try it you’ll be hooked, you’ll taste the care and consideration of the chef!

Has to be the rudest H-E-B that I’ve ever been to. I was doing some shopping with my boyfriend. We were both gonna go check out separately, but of course we kept all of our items in the basket. I was getting ready to go. Check out the self check out when he went to go run and get an extra, I forgotthat was when I was told by an employee that I’m not allowed to use the self check out items as it’s for 10 items left. I tried to explain to her that you have 10 items and unless these are two different transactions, they’re not one she did not care. She told me this is the most busiest time I looked around and saw nobody around or behind me, and at least four registers not including the one out of order opened up. Surprisingly they say they need to register because it’s their rush-hour but yet to have all the other regular registers open. Go to a 15 items are left line as again I have less than 10 items instead of my boyfriend two separate transaction two separate people. It then proceeded to take even longer to check out as it would’ve been way faster for me and my boyfriend just scanning bag of items quickly cash out fast. Personally, my boyfriend couldn’t find his items, but he needed it and he told me to check out with his card. How sad And then I got told rudely by the cashier that I can’t be coming to the 15 items or less. I told her that these were two separate transactions two separate orders to separate people the cashier did not care and didn’t even look up acknowledge me. I know, understand why people tell me to watch out for this side of town in this side of town H-E-B and Walmart. Luckily we don’t live on this side of town so we will never be coming back here again to an H-E-B that is so rude and unorganized to his customers.

Not happy about this salad , kale Asian salad . Helps if no butts of the cabbage or kale are in it that is not appealing, and the cold crunchy rice absolutely not I will finish it but will not get this again likely not get anything else from your salads again due to the lack of quality and food preparation for this

I enjoyed trying out this new-to-me grocery store. Lots of fun things to buy. Fresh tortillas were recommended and did NOT disappoint! The bakery looked amazing as well! They also had sushi bar that looked cool. Great place to shop!

We went and bought some Sushiya from HEB on Austin highway we got the South Texas combo, which consisted of the picante roll, the Rio Grande roll, and the El Fuego Roll and The Texas Trio Combo which was a gulf Coast roll, San Antonio, roll, and an Austin roll. Their sushi is always fresh and tasty and I just love the ginger that comes with it. It's thinly sliced and it's fresh as well. You can't go wrong with Heb sushi there's a huge variety of different choices. You can get sushi at any H-E-B grocery store. My favorite is the fire cracker roll. If you like hot Cheetos, you need to try the Heb fire cracker roll

Good food, good service and great music! All at HEB. I always get what I'm coming for when i come here.

It so sad to have to write this, but after some time in thinking it over, the irritation of the unprofessionalism and callousness I experience this morning, as in many mornings at this particular place of business, only confirms beyond any assumptions that I must not be the only person trading with this establishment in experiencing such distastefulness by its employees. Upon entering the store in question (HEB Austin HWY) two to three employees in the front entryway of the store clearly seen me without a doubt, yet not one acknowledged me with any hint of a greeting. While shopping, I had to be mindful of the scattered debris of trash upon various areas of the store's floor, especially that of white plastic box strips, strewed about the floor of the frozen food department. At 60 years of age and walking already with a bad leg, all I need is a slip and fall... on the other hand, perhaps the silver lining would be a hefty out-of-court settlement...? I wonder how HEB's board of directors and the Butt family would feel about that. In continuing in gathering my need of the day, upon exiting the frozen food department, two employees, "pickers" in gather items for online orders, met me in the main aisle. It was obvious I had to wait until they passed me, for the frozen food department had an array of box merchandise scattered on its floors with carts and a pallet blocking the main aisle for no more than one pedestrian at a time to pass. I stood there in allowing the two employees to pass by while I waited... not once did they thank me, greeted me, or acknowledged me in any way as they passed right in front of me. Not even when the first (male) employee made eye contact with me as he passed me, did he say a word or even a gesture a nod in the least. The female did not even look at me, just kept on walking by. Once done shopping, and in completing my transaction at the self-checkouts, as I gathered my bags, the attendee behind me across the self-checkout area, as she leaned against a register, thanked me for shopping at HEB -under her breath, almost mumbling it as she played about with her cell phone and looking at her fingernails, not looking up at me once. Nearing the exit doors, the only cashier at a register, looked over towards me as I walked past her, making eye contact with me...lazily leaning over her registers counter, offered me a friendly smile. Adorable as she was, she offered nothing more but a smile. Not a thank you, no thanks for shopping at HEB, no have a good day... nothing. Just a smile. She... was the most engaging employee on this visit. I do take into consideration that all these employees are under 30 years of age, hence they know no better. Like themselves their parents too are of the last few generations of people, never having been taught proper manners, skills of oral conversation, politeness, etiquette, nor professionalism within the workplace. In the ladder, I would assume, HEB would conduct a heavy degree of coaching and training, in especially regarding customer service as "we" customers keep HEB in business and their employees -employed. Just a bit of "Food for Though" for the HEB board of directors and the Butt family. Signed by- (A twenty plus year veteran of grocery retail from package boy to store manager, with Handy Andy, Wal-Mart, and yes... HEB of some seven years) On a "positive" note, after my many written complains, the Produce department upon my last two visits, finally got it right in keeping the aisle and department clear of stacked boxes and merchandise, only bring out what they are working on in the immediate moment, hence not cluttering the counters in the early morning shoppers not being able to shop. Kudos on that! So, in this, perhaps complaining is the key in creating a more welcoming environment of shoppers at HEB then...?

Be careful when ordering delivery. Several times I have ordered the buy one and get a free item. They seem to always have the item that you are required to buy but never have the free item you are supposed to get. They don't give you a rain check or anything for that item. Yesterday I called them about the free item and they said they would replace it with something that they did have and it would be delivered shortly.... That did not have happen! Again this is not the only time it has happened. Seems almost criminal to me.

This is like a Super Walmart but w/ more produce, more meat selections w/o the crowd. They have a big selection of organic fruits and vegetables, too. There is an app that you can use to search for a particular item and it'll tell you its customer rating, where to find it (which aisle), and the price. That right there is bad ass in itself. Craig took me here so we can get stuff for Thanksgiving. We decided to make cheese burger stuffed peppers. Yeah, he's an executive chef and I love to eat and cook so the dishes we come up can get creative. We got a few things for the kids as well. No self-checkout lines but there is an express lane section. Not too busy the day before Thanksgiving. I was surprised. Every grocery store in the Bay Area would be flooded w/ people. As we got into a lane to stand in line, I noticed Bang. They sell Bang here! I have yet to find a Safeway or a Lucky's here that sells them. I wasn't waking up early for the gym so I put it back but Craig insisted. He tried it and said he felt instantly stronger *hahaha* Friendly cashier. No issues here at all. Love it here!

Never usually have an issue with HEB , hence 2 stars and not 1. I went through curbside to pick up groceries yesterday. Today I take out these blackberries to feed my daughter for breakfast and they are completely molded. I call corporate for a refund and they are unable to do it over the phone. I must go back in person to customer service at that location to refund my card the $. Ridiculous as that defeats the whole point of picking up groceries through curbside. Will just take the loss instead. Won't purchase curbside through this location

There is always that one employee who loves to they customers how wrong they are, and when you try to explain the situation to them. They blow you off and not give you a minute of your time. Just happen 15 mins ago with the old Hispanic cashier at the self check. Makes me mad when I am talking to someone and they just walk away. Just another away of saying F U to someone. Tried calling the store after I step out to complain but no answer. And now for not answering, they get this review. I will continue to go this store and will not have any trouble telling that same employee to walk away, don't need your negative energy.

The staff is very kind and helpful, very friendly. The produce is not always the quality I would like. The selection is, I would guess, for families who eat ordinary meals and watch their bank accounts...as we all should do. Often it is crowded and, in covid days, I fine that people are not careful about their masks or distance. The flower section leaves me cold! They are starting to cater a bit to vegan/vegetarians but I still only use this store for very basic things. They do have limited organic products. The staff is so nice that I do not want to "dis" this store. But I only go there when convenience demands. They do have larger size packages of things like garbage bags. Actually, I dislike this store for no good reason! It is not homey to me, I only want to get out fast.

I shop at this HEB regularly I have never seen line so slow ...I'm literally standing in line with 10 items plus some soups with people in front me with large baskets and behind . I try to go to self check the lady goes from let me help you scan those soups to I can help you . This is not my first encounter with her she's was a bit rude everytime makes me feel uncomfortable shopping here ...And that's crazy because I've been shopping here since I was 16 . ...it stops today ... better customer service HEB ...my motto is if you don't feel like working stay home ....

Recently the HEB on Austin Highwsy took out 5 handicap parking spaces alongside the building facing Harry Wursbach. Leaving only 6 handicap spaces in their parking lot. When I asked a store manager when they would be replacing those parking spots I was told that they weren't. They took out the spaces because they were not in compliance with how many they had. She didn't know were or who this information was from but assumed it was the city or possibly the owner of the property. The American with Disabilities has a table that tells you the minimum number of handicap parking spaces you can have according g to how many parking spaces you have. There is no maximum limit.

This Heb supports their security bullying customers... I have the police report to prove it and will post as soon as it is ready from SAPD. I was kicked off the property after the incident by the manager and after speaking to the store director "Jake". He stated ," We are not the parking lot police."the situation was started after a car rolled in the crosswalk almost running over myself and a senior citizen couple coming into the store. I noticed the securiry guard playing on his phone and I addressed it to him only for him to get in my face and threaten to "go to work" on me. Classic behavior from an "Austin Hwy" business. From my psychological studies and education, I believe the security guard was on drugs and the manager that totally backed up his behavior was obviously a cohort of his. So what is HEB and Allied Universal doing about it? Absolutely nothing. So after over 40 years of loyalty to HEB, I must walk away. I've been going to this specific location since 1999 when I moved here and NEVER had an issue there nor an issue being judged like I'm trash off the street or a menace. But who cares right? I'm just one person. I'll take my thousands of dollars I spend a month there somewhere else.

I ordered a $49.98 Justice league cake for my 5 year old nephew yesterday and had got my dad an Uber to pick up this cake that I was unable to pick up because I had to set up for his last minute party that his father was not able to throw him because of financial issues and when the cake arrived it was a POKEMON cake that was not anywhere close to the one I ordered and HAD SOMEONE ELSES NAME ON IT. my father did not know which cake we had ordered so of course he did not check. I called to let them know what happened and they responded with bring the cake back and we will switch them. not only would I have to get another Uber to go get the cake and switch out the mistake THEY HAVE CLEARLY MADE but I have to leave this TIMED party to go and pick it up and they couldn't even give me a discount of any kind. now I have to explain to my 5 year old nephew that he can not have the cake he wanted. this just blows my mind that I have to pay 50.00 for a cake that wasn't even mine to begin with. I could have AT VERY LEAST received a SORRY!!!!!! I will never get a cake from here again. Thanks HEB.

I wish we had more grocery store options in San Antonio but unfortunately I'm left with H-E-B , always over crowding parking lot full I just want to get in and out but that's never the case .

They have everything you would want in a grocery store from the produce items to pretty much everything you need to eat or cook it is available they have all types of barbecue packages that they put together but he does stay chicken etc. etc. This delay is really close to everything around us so we never have any problems getting in and out quickly. Staff is very friendly and the place seems pretty clean I didn't really notice anything negative about this H-E-B I know it has the pharmacy and curbside pharmacy as well so it's a really convenient spot to go.

The team members were friendly, and helpful, and the prices and selection of items are great. The store has an off putting fragrance, but not potent enough to deter one from purchasing cupcakes and balloons. I especially liked their floral department.

An okay HEB on Austin Hwy & Harry Wurzbach. This is not the best one out there. It's larger than most of the HEBs that are around here, but their produce section seems to be no larger than the other HEBs. What does seem to be larger is their meat section, and their other misc stuff, like paper plates and canned foods. They do sell gas here- score! The aisles here seem to be larger than most of the HEBs around town also. Yes! The weird thing about this store is that it's sort of laid out like an oval, with a big space you can't cross through where the beer coolers, the deli, and the cheese sections are. I do enjoy the beer selection here- they do have a bit of everything here- from the jumbo packs of Natty to the hipster-approved craft breweries! Another cool feature of this store is the fast checkout- the clerks are usually on the ball, it's the customers who are trying to write checks in the express lane, or performing multiple transactions from one basket. The most aggravating thing about this HEB is the ridiculous parking situation. Whoever designed this shopping center's parking lot should be forced to drive it in circles for eternity. They put all these barriers to try and force you to drive around these long, leisurely curves to get anywhere. I'd hop the curb and go busting through the dividers if it weren't for the security patrols *now with dogs*. I detest this HEB.

Sunday afternoon... no check out line!!!

Alright, as much as I like HEB their seafood department is never open by 830am..... I guess no one shops in the morning. Not only that but no one seems to know what time this department opens. Come on HEB do better. I really have nothing else to say. On to the next store.

No other grocery store in the country can compare or even come close. Fresh food, deli, produce, bakery... Everything. Next to Whataburger, it's the only other place I miss when I leave Texas.

What I like about this location is the product mix: there's a little high end, and a little of the other end. This is best evidenced by the beer selection: a fantastic indicator of "target market". At this location, one side features yuppie selections; the other features more working-class choices. The same can be seen applied to all departments. You won't find as varied a selection on either end as you'll find in a store in a more homogenous neighborhood, but the way this store stocks a little something for everyone amuses me. Like all HEBs, it's a reflection of its neighborhood. The parking lot *is* a little weird, but no worse than most HEBs. It *can* get a little crowded and hectic. And you *can* pick the "short" line, only to be held up by Lone Star card problems, coupons, or multiple individualized transactions in what appears to be a family shopping together. So, yeah, beware if you're in a hurry.

So I did curbside. I didn't get any of my paper products even tho it was done two Weeks ago.they said wait in line.. sorry for doing the right thing and practicing social distance. If H-E-B wants to encourage social distance they should fulfill online orders first. I was willing to wait a week instead of a couple of hours and risk infecting/getting infected.. I hope luck is on my side tomorrow for toilet paper.. Ps F your no hoarding memo.. I guess I need to do that too

I don't understand this HEB. Why can't they have the 10 items or less lanes open every morning especially Monday thru Friday? You know for folks who are on their way to work who want to get in and out of the store fast. Or maybe have self checkouts? I love self checkouts.

stay away from here they have rats i told the managers and they were in denial about it and it wasn't just me who saw it but 2 other people who were with me saw them not to mention they're very mean to the homeless people they try paying for what they need and they call a very tall fat security guard to kick them out they never bother anyone they just want to buy what they need like any regular normal person i have never seen such ruthless prejudice employees until i entered this heb

This used to be my local HEB that I used to come to all the time and I still do when I'm visiting my folks. So this one was built a few years back and used to be located across the street. Overall I'm impressed with the way the store is laid out and the lines usually aren't to long and there are plenty of self checkout lanes. They have decent beer and wine section, pretty good bakery section and just an average organic section. But the great thing about HEB is that the prices are cheap and they have have meal deals known as combo locos.

This place is so packed that if I didn't know better, I'd swear they were giving stuff away! Alas, no, it's just a very busy location - and as reviewer Sheena G. has noted, there are seldom enough clerks to handle the business. In addition, this particular H-E-B seems to be a favorite of the uber-couponers - you know, those people who buy $300 worth of stuff and ultimately pay only $20, by redeeming 750 coupons (arguing at length with the clerk when one of their coupons won't work for the merchandise they've selected). I like the fact, however, that the self-check lanes are usually open - though it's a crap shoot getting an employee's assistance if the scanner locks up on you. They have the Sunday paper, hurrah! And I've also found some pretty good specials, here, on products I use: Purina ONE cat food, cat litter (they sell Fresh Results, the brand my kitties and I prefer, YAY!), Basis soap, coffee, and their house brand products. And this H-E-B carries Nielsen-Massey Vanilla Bean Paste - a MIRACULOUSLY wonderful product - once you use this in place of vanilla extract, there's NO turning back. Other things are hit-or-miss. I was incredulous (and irritated) to discover they don't carry dried currants, which I use in baking. Quality of produce is just okay; and prices are a little high, normally - which I find rather annoying in a locally-based business - and on more than one occasion, they've been completely OUT of a common item. Last summer, it was parsley: none was shipped from the warehouse (for whatever reason), so there was no parsley for at least a week! So this should really, actually, be a 2.5 star review - for a truly middle-of-the-road experience, overall. I'm thankful to the 99 Cent Store, the local farmers' markets, Sun Harvest, and the commissary for filling in the abundant gaps in H-E-B's service and inventory.

The store was clean and organized. Went to pick up a few items for a Sunday cookout. Was able to find everything I needed and check out was a breeze. However, don't go on a Sunday afternoon. It will be crowded and congested but the free samples and combo locos but the trip worth it.

I will start off by saying that the parking situation is ridiculous. That being said, this location is leaps and bounds better than the location on Walzem. On occasion my family and I shop at this HEB because it's better than the alternative. It's always got the products that we need but by no means does it go above and beyond.

I love HEB... Just not this location. It is so bad in fact, that I will drive an extra 15 minutes just to get to a different HEB. This particular HEB has horrible, horrible customer service, the cashiers have attitude problems, the baggers are slow or non-existent, the lines are always long, and a lot of the clientele who shop here tend to be reminiscent of The People of Wal-Mart. No. Go to literally any other grocery store.

I'm a mom of 3 and every single time I come, the employees are soooo nice. They immediately help me at checkout and they place all items for me on the belt while I carry my 3 month old baby. No other HEB has done that for me. And of course, they help outside every time. Great service, always

If you are pressed for time, don't go to the Austin Hwy HEB. There are two that are very close on Basse and N. New Braunfels. I have not caught a line at either of these because when I went to both of these, the majority of the checkout lanes were open. The Austin Hwy store has way more shoppers but never has enough staff for checkout. Plus, they don't have any healthy choices at the hot bar. Annnnd the deli is subpar. The differences in quality are just astounding esp since the 3 stores are within a 3 mile radius. A whole lot more is festering on that issue but this is about food and service & not politics.

We all know Central Market is known as Gucci-B. Well, I call this location Ghetto-B. It is my neighborhood HEB as I live on Fort Sam Houston. I prefer to drive a bit further and go to the Lincoln Heights HEB. However, I frequent this location for convenience. The produce is always outstanding . The staff are always helpful. However, it is very busy and checkout time is longer. The shopping experience and variety does not compare to Lincoln Heights. There are also a lot of shady-looking individuals around. I have been stopped more than once by the same individual trying to get money from me because his "car broke down". I guess he forgot he had already tried to pull that one on me the week before.

This is a very busy HEB so the parking issue is understandable. What is not understandable is the lack of checkers on duty at any given time, They also have four self checkout line but much of the time they do not have all four active. On a plus both the bakery and flower shop are very nice and do a great job.

My favorite store to get groceries I don't know why anyone would say otherwise this stores layout just make sense to me 5 stars everytime I go

This HEB isn't in the nicest area, but it has everything you need to get your shopping done. I usually only stop by if I need one or two things I wasn't able to find elsewhere. Don't come here if you're in a hurry however because it can get really crowded. I'd recommend central market

Made a quick stop on "big game" Sunday for a few items on my way to a party. I was able to find the items and pay within 5 minutes. It was a perfect hit and run just like I needed. The store is usually packed so I was surprised by the quickness of my transaction especially on this day.

This is not my fave HEB, but there are worse in town. Since any one who follows me knows I am a bus rider, my choice of stores is limited based on what I want to travel too that day. When I go to this one, it is because I have business in this neck of the woods. Can't really say yeah, or nay on this store. It is just another store for me to go to.

Good produce but way too crowded. This place needs bigger aisles because it is hard to navigate through them with so many people going in different directions. Although sometimes our selection can be better than Walmar fort certain items.

Not the best clientele and the produce section is hit and miss. Rather go to the one on nagocdoches or Lincoln heights.