Mr T.
Google
⸻
Extremely Disappointed
Habaneros advertised a buy one, get one free burger offer, but what arrived was frankly embarrassing. The burger patty was absurdly small, barely covering the centre of the bun. It genuinely felt like eating a dry bun with a thumbnail of meat hiding in the middle. Chips were fine — but chips don’t make a burger.
I was told about this issue by a friend and didn’t believe it. Unfortunately, now I’ve experienced it myself. I even had a guest at home — placing that plate in front of them was awkward to say the least. We actually looked at each other wondering if the patty had gone missing.
If management cannot afford to provide a proper-sized beef patty during a promotion, then don’t run the promotion. Simple. Either maintain standards or stop the offer — shrinking the product is not the answer.
This is not a tourist area with one-off customers. Your business relies on local, repeat customers — people like us who have supported you for some time. Experiences like this damage trust and reputation very quickly.
This was unacceptable and frankly diabolical. I hope the owner reflects seriously on this. Wise up before loyal customers wise out.
Very disappointed.