andreeav308
Google
I spent four nights at Hacienda de San Antonio over New Year’s Eve.||Strengths:|The property is absolutely stunning. Beautifully preserved since the late 1800s, it is rich in history and immersed in extraordinary nature. The setting is peaceful, authentic, and visually exceptional. All the rooms are big and full of light. The staff is another major highlight, all local, incredibly warm, and genuinely eager to make guests feel welcome. A special mention goes to Antonio, our guide, who was outstanding: knowledgeable, punctual, and a pleasure to spend time with during horseback riding, ATV tours, and hikes.||Flaws:|The food is the main weakness. Considering Mexico’s outstanding culinary standards, the cuisine here is surprisingly average, with meat often difficult to chew. Service, while kind and well-intentioned, lacks polish and consistent training — delays, missed wine and water refills, and occasional service etiquette issues occur. Sleep quality could also be improved; the mattresses and pillows do not meet five-star expectations.||Overall:|An exceptional property with remarkable staff and setting, but in need of improvements in cuisine, service training, and sleep comfort to fully match its potential.