Hacienda Pena Pobre, an SLH Hotel

It's such a great visit. I hate to share. I want to keep it to myself but in the interest of helping Hacienda Pena Pobre keep all of their beautiful staff employed, here it goes. The night we arrived the attendant came out out to greet us warmly and welcome us into this hidden gem. The grounds were immaculate, each space upon entry is appropriately appointed. The decor is the right mix of function and aesthetics. The front desk staff is nothing short of amazing. The support staff is warm, aware and efficient. We are better for our stay at the Hacienda. Service feels homely.❤️ Looking forward to our next stay. Cheers to what could easily be our home away from home.

YOU JUST CANCELED MY RESERVATION WITHOUT ANY EXPLANATION AND NOW NOBODY IS REPLYING TO MY EMAILS. Totally unacceptable. I booked my room for the World Cup nearly a year in advance and now they cancel 6 months before the event. I am guessing they realized they hadn’t cranked up their prices yet to take advantage of football fans. Terribly disappointed. Horrible experience. I did NOT use an OTA. I booked directly with you. Also nobody explained anything to me over the phone because I NEVER GOT A PHONE CALL. I simply received an email saying it was cancelled directly from the hotel. Please re-issue my reservation.

The place is amazing, and service is great. The only downside is that their beautiful bar that really invites you to be there has a poor service, once the personnel is there they are amazing but that’s about it. Breakfast was not great, would recommend meals somewhere else

This review is regarding the return of my deposit. They kept almost half of it and it has been a pain to get them to give it back, I've contacted them several times and they just say 2 more weeks and nothing. I've stayed there several times and never had a problem before but this last stay I paid a huge bill and on top of that they kept my money. For this reason I wouldn't go back and I will not recommend to anyone again. I'm very disappointed. For the record my bank already confirmed there is no refund and you charged the deposit because it is a debit card it doesn't work like a credit card. You need to refund the amount but haven't and every time I speak to someone at the Hotel they blame my bank. Last response I got was to wait 60 days, so you stole the money..

If you’re staying in the south of CDMX… I can’t imagine a better place to be. The hotel is beautiful (so much nicer than your average high end hotel chain) and very close to the Tlalpan National Forest which has lovely running/walking and cycling trails.

Over the last 30 years, I've had the fortune of staying in several awesome hotels, like Conrad Tokyo, Mandarin Oriental Singapore, Hilton Antwerp Groenplats, Fairmont Banff... Hacienda Pena Pobre ranks up there in my list now. Absolutely beautiful & charming property, with an equally charming team, including Viviana, Ricardo and the rest of the crew. I will be back!

I visited this hotel on a business trip and had an excellent experience! The grounds are stunning, and the hotel offers a peaceful, quiet atmosphere, making it a wonderful place to stay away from the noise. The staff provided exceptional service and were incredibly attentive. For management, I’d recommend adding a full-length mirror in the room, perhaps in the closet, and including a few gluten-free breakfast options. Overall, I thoroughly enjoyed my stay here!

Wonderful boutique hotel tucked in a quiet street in Tlapan. Historic building has been exquisitely restored with all the modern touches. Ammenities are excellent and the bed was super comfortable. The staff are all friendly and helpful. Continently breakfast is extensive and tasty. I tried the new dinner menu and loved the tuna filet. Super reasonable and quiet.