Hackensack Meridian Mountainside Medical Center

I delivered my baby at the hospital in Montclair and had an induced labor, and I truly could not have asked for a better experience. From the moment the induction process started, I felt supported, and safe. The labor and delivery team was professional. A very special thank you to Nurse Crystal, she made all the difference. She was calm, kind, incredibly knowledgeable.

I had taken my 79 year old mother to the emergency room as she was having a stroke. Ms Arlene the RN That was on call approximately at 10 pm informed me in an extremely rude manner that I cannot go with my mother to wait outside for her while having a CT Scan. I informed her that I was aware. She was extremely rude to my mother and father and said that I cannot stay with my mother when they admitted her after the doctor told me that I was allowed to stay with her. My father informed her in a kind manner that the doctor allowed me to stay with my mother. I asked her to please not have an attitude with us because this is a very sensitive situation and time. She said for me to bring down my attitude first. She was extremely unprofessional and began provoking me as I asked to speak with her supervisor. She was yelling in the hallway and said the manager was over there. As I was walking to accompany my mother to her room she began to roll her eyes and stare at me. I have never been in such an unprofessional environment at such a serious and vital time. It's heartbreaking that a nurse could be so rude and cold hearted toward someone who is in such a serious condition as my mother. She was very disrespectful and unprofessional. I hope that no other patient ever has to be treated in such a horrible manner. I am a licensed master social worker and the way that we were treated was horrible. Its unethical and she should be reprimanded for her unprofessional behavior. It was unbelievable the way she carried on in the emergency room.

I delivered my daughter under the care of Dr. Blackburn, and my experience with her was extremely disappointing. Throughout my labor, she made comments that were rude, unhelpful, and completely inappropriate for someone in her position. She repeatedly told me I “wasn’t pushing right” and to “push harder,” without offering real guidance or support. I also overheard her telling the nurses to only call her “when the head is out” and questioning why they kept calling her if I “wasn’t going to push correctly.” Hearing that during labor was discouraging and unprofessional. She even entered the room at times while eating, which made me feel like she wasn’t taking my delivery seriously. When she stretched my cervix, it felt very aggressive, and she didn’t communicate or prepare me for what she was doing. After I delivered my daughter, I tore and needed stitches. When I told her I could feel the needle and that it really hurt, she dismissed me completely and told me it was “all in my head” and that it “doesn’t hurt.” Being in that vulnerable moment and having my pain minimized was incredibly upsetting. The only person who truly supported me during this experience was my nurse, Velda. She stood by my side the entire time, was kind, patient, and genuinely helpful. She did more for me than the actual doctor, and I’m very grateful for her care. This was a major moment in my life, and instead of feeling supported by my doctor, I felt dismissed and talked down to. Patients deserve better, especially during childbirth. I hope this feedback leads to improved professionalism, communication, and compassion for future patients.

I was admitted to the emergency room Tuesday afternoon. I was hospitalized that night. I underwent gallbladder surgery on Wednesday afternoon. I was discharged Thursday afternoon. All my nurses were nice. All the doctors I spoke to were nice. My food tasted fine. The housekeeper cleaned the room. They forgot to write down the diagnostic code for my prescription and we were forced to come back, but they gave us the code and a number so we could reach them if there was an issue. I liked this place. I'd come back.

I went to the emergency room and they referred me to a doctor at the medical center a OBGYN. When calling to make a follow up appt they said they don’t see patients from the ER. Which I wasn’t coming from ER. They asked me to call family practice which I did and they said they don’t have the equipment to do an ultrasound to make an appt directly with the medical center. Calling later I found out that I have to go through family practice first to be refer to the medical center. Horrible experience having to go through the pain of having an ectopic pregnancy and still don’t know what’s going on with my body. And being denied of being seen by a doctor that needs a referral for another OBGYN doctor. Don’t care about the pain and health of the patients only the numbers they bring. I will never go to this facility at all and won’t recommend to anybody either

I want to extend my deepest gratitude to Dr. Victor Maroun at Hackensack Meridian Mountainside Medical Center. My 80-year-old mother was in severe abdominal pain and retaining over 1000cc of fluid when we arrived at the ER. Dr. Maroun was patient, kind, and compassionate from the moment he walked in. He spoke gently, simply, and slowly — taking the time to listen and explain everything in a way that made her feel calm and safe. His care and bedside manner made a world of difference during a very frightening experience. Now that she’s feeling better, she calls him her angel — and I couldn’t agree more. Thank you, Dr. Maroun, for your exceptional care and compassion.

My son was admitted emergently. I have been in healthcare for 45 years. I never met a more incompetent group of healthcare workers. This includes doctors, nurses, physical therapist, etc. The only compassionate people are the cleaning staff. The Admitting physician orders any consults they can justify through insurance to grab money. The consultants then order any tests and procedures they can justify through insurance to grab money. If they find something abnormal on the enormous amount of tests/procedures they do on a patient, sometimes they act on the abnormal finding and sometimes they ignore it. Making the patient better is not the priority. Making as much money as they can off your insurance is the priority to Mountainside. I would avoid this hospital at all costs. Having your loved one transferred to another hospital is worth the cost of medical transportation.

This was my first experience delivering a child. The hospital could not have been more of a mess. They put me in a room that I was not supposed to deliver in, I told them the baby was coming so they rushed to get the room set up, they did not feed me when I waited almost two days to eat cause I was on medicine and the nurses were hostile because I was unaware of what was going on with MY BABY. My nurse, Krista was the only one who genuinely cared for me and made me comfortable. One of their old male doctors was so rough and left me crying my eyes out as he conducted a cervix check. I literally heard another doctor speaking to him about how he was unprofessional and was doing too much. How he made me super uncomfortable. I requested that he was not going to check me again. It was a horrible experience, they never even took my newborn pictures. If you have a choice, find another hospital. This was my first experience and they took advantage of that.. leading to a traumatic experience.

The reviews are true. Please go to St Barnabus if you care about your well being. You will be stuck waiting for even days to get subpar treatment.

I am sorry to say I had a very bad experience at the mountainside medical center ER: I hate to give bad reviews but I have bitten my lip for much to long now. It has been a year since I was carried into the Mountainside ER by the EMT and 4 Firemen, who I want to thank again! I was involved in a snow blower accident where by the commercial snow blower kicked back and then landed on my right knee. The pain was incredible, I could not move my leg at all and if it was moved even the slightest, the pain was enough to put me in shock. Well, once I was carried in ER. The doctor on duty scheduled a x-ray. MRI's are not available at this ER. Crazy! Also there was not orthopedic doc available. The tech came into my room and asked me to come with him. Ok, really. I told him I could not move at all. So he said oh, I wasn't told. He then left and came back with a portable x-ray device. The angles he tried to move my leg, when I say I would of rather had my teeth pulled out with no novocaine then this pain. After that was complete a 1/2 hr later the doctor came to see me to tell me he saw nothing on the x-ray. I was shocked. He told me to follow-up with a orthopedic doctor. The nurse came in with a full leg brace. She asked me to lift my leg so she could put the brace on. WHAT WEREN'T THEY UNDERSTANDING! I could NOT move my leg. Finally she tried lifting my leg and straightening my leg to fit in this brace thing. Screaming like I have never before. The PAIN I would not invite on anyone! Once my leg was in the brace, she asked me to get up. I still didn't get what was going on. I COULD NOT MOVE! The Nurse and my wife then help me off the stretcher. I wanted to shoot myself in the head at this point. No matter how I describe the pain I felt to you all. It is not even close to the real pain I felt. Well fighting through it, with the nurse and my wifes help I was standing up straight. Now what I said. The nurse wanted my to lower myself into the wheelchair. Now again, any slight move the pain was overbearing. So frustrated at this point I dropped into the wheel chair. SCREAMING ! The pain beyond what any human could take. I said get me up! GET ME UP NOW ! Well sitting was not happening. To now make this long story a bit shorter. I took baby steps to my car that my wife went to get. We have a SUV so she was able to help me get in and lay flat. Once home it was a Sh$# show. Getting out of the car. Up the steps. Well of course the pain got the best of me and I fell from the pain and then laid on the ground for over a hour saying don't move me. Friends came later and got me into bed. I schedule a appointment with a orthopedic surgeon. I had to get there which was not easy. Here is where the story gets interesting. HE LOOKS AT THE XRAY AND SAYS HERE IS THE ISSUE. YOUR KNEE CAP (PATELLA) IS UP IN YOUR THIGH AND YOUR PATELLA TENDON IS COMPLETELY RUPTURED IN HALF. YOU NEED SURGERY ASAP. THANK YOU MOUNTAINSIIDE HOSPITAL FOR making me endure the worst pain imaginable and THE worst experiense of my life. I will never walk right again because of you. : (

Folks what ever you do in the world don't ever come to this place! First off valet is nothing but some lazy bums! These guys are so lazy that they refuse to move from their little booth. The guys who were there was a guy who seemed Peruvian and a guy with a long pony tail. The Peruvian was yelling at me from the booth asking if I'm waiting for valet..... I said yes I need valet, he then says are you picking up...????!!!! Like what?? Huh??? Then he says drive down here.... There was a guy in a truck before me who got frustrated with these guys as well and he drove off as did I. Mind you I had 2 infants in the car with me......... then after I had to park around by the emergency room ( the Latina who was inside the valet parking garage didn't want to roll her window down so I can ask her a question, she just said no.... I was trying ti ask a question like cmon where's the customer service?????? Next after walking all the way around the building the Peruvian guy and the guy with the pony tail tried to argue with me about the valet and what there job is ( they both seemed as if they wanted to attack me in front of my children) ( this was Thursday afternoon around 1/2pm) Then when entering the maternity ward I ring the bell I tell the nurse the room number and she acts as if she didn't hear me so I yell it out and then she buzzed me in while talkin to another nurse saying " these ppl disgust me". At this point I myself was disgusted with the way this hospital staff not only interacts but overall behaves........ the next thing is the kitchen staff got our food wring 3 days in a row!!!! Forgetting the diet drink as I'm a diabetic, ( they sent Pepsi) next the the shift change nurses were not only mean and rude asf but they don't care too much for the patients because my wife was calling and asking for meds and the one nurse pushed everything off on another nurse....... ( now this nurse was very nice caring and attentive) next while filling out paperwork for the birth certificate they had a questionnaire about my job, my home, my background. I told her I refuse to put any of that done/fill this info out there's no need. She then tried to argue with me and say oh it's mandatory ( folks that's not mandatory ) she then left with an attitude. Next was valet the final day which was Saturday afternoon at 11:30am this tall Caucasian male ( but he was Latino) was not only arguing with me but was arguing with the older women at the desk when they were speaking to him about allowing ppl to park so they can pick a patient up. He was rude to her and rude to me...... this is a place where you might as well drive right past and go somewhere else because they don't care for you or your family!

Same day medical / endoscopy reception/ intake is the absolute WORST. My first appointment was supposed to be at 11:30 on a Wednesday. They called me the day before and told me to show up 2 hours early. For what??? I did it anyway and basically waiting in the waiting room for an entire 45 minutes because a physician (not mine) was running late and was causing a backlog with intake. On top of that, during the phone call the day prior, I was asked for my social, my employer, literally all the things that are not necessary for medical care (I work in healthcare) and I declined all. What happens when I walk in? I start being asked all of those stupid questions again so I had to politely decline AGAIN. My other issue was I declined a pregnancy test because, unless I'm the Virgin Mary, there was no way I could be pregnant. Male anesthesiology attending made me get one anyway after some extensive back and forth where I kept declining. And they even have signs in the stalls that say you can decline care you don't think is appropriate. Anything so they can bill insurance, right? My next time I had to show up a month later, I was told again on the phone call a day prior that I had to show up at 7am for my 8am appointment. I asked why. Was told they need prep time. Ok. I live 35 min away. As I'm pulling into the parking lot at 7am, I get a phone call from reception asking if I can come an hour later. Are you absolutely kidding me? You call me at the moment you asked me to show up? Did you think I hadn't left yet? Did you think I could magically teleport home? Did you really think that phone call at the exact moment I was supposed to show up was going to do Jack all? Then, cherry on the top, guess what they ask me when I go to check in? Social, employer, etc. At this point I said, I already declined all this a month ago, to which the same exact receptionist that I spoke to last time goes "I don't know anything about that." I ended up waiting an hour and a half to go in. Then another hour for questions that had nothing to do with what I was there for. The actual thing I was there for took five minutes. Next time I'm showing up at my actual appointment time, not this made up early check in stuff.

Unfortunately, this was a terrible emergency room visit and I have already told people I know to steer as far away from this ER as possible. I went because my doctor requested I get some scans as I had just had surgery and was having some breathing problems, and most of the staff was condescending, rude, and unhelpful. Special shoutout to Nurse Nelda and Dr Anthony Strobolakos (the main ER doctor) for being the worst medical providers i've ever had the misfortune of dealing with. He specifically seemed like he could not care less about my health or me as a person. Nurse Nelda was trying to convince me to open my freshly wrapped sutures (that my surgeon had checked the previous day and said were FINE) just because Dr S was the main physician and that's what he wanted to do. They wouldn't stop pushing for it until I called my surgeon and he had to tell them no. I was there for 5 hours which was expected, but had to do 3 extra extremely unnecessary tests (of course). Also, there were mouse traps everywhere- gross!!!! Please go literally anywhere else and you would get better care than the Mountainside ER, I wish I could give my experience 0 stars.

Worst hospital to come to got here yesterday at 7 pm it's 6:21 am and my fucking results haven't came out yet then some stupid ass nurse called Mercedes comes out of no where as I talking to my nurse to give me lip or attitude i wanted to get up and slap her ass for disrespecting me but she lucky I was sick I'm going. To put a complaint against this piece of shut hospital and they'll be Lu it if I don't sue they asses for over testing me and not writing the correct info into there system they made a big deal about me peeing in. A fucking cup after I told them 20 times I removed my tubes last year and was also on my period today ! I can't have fucking kids u stupid idiots ! Get it together shitty ass not organized right and y'all all fucking suck! If I can give them no stars I would

I was there for a colonoscopy. The staff was outstanding! From the check-in personnel to the nurses to the aides. Every single employee was outstanding in their compassionate and professional treatment of me. Very attentive and very clear on explaining each step. The facility was immaculately clean.

Never EVER come here. If you have a medical emergency you are better off either calling 911 or figuring it out yourself. Do not ever come here.

I wish I didn't have to give it no stars. I been sitting in the Emergency Room as we speak for 2 hrs. Only one came to see me was registration. I paged a nurse and asked if I had a nurse cause no one has been in here. The nurse pops her head in and said the doctor will be in about an hr. Didnt introduce herself, didn't ask it I needed anything. This the second bad experience. So it looks like 3 hrs before a doctor sees me. If not I'm walking out!

So I went to this hospital since my boyfriend recommended it to me but I was hesitant to go due to all the bad reviews on yelp. He recommended it to me because I was in severe abdominal pain yesterday. Upon arrival all of the staff members from the security guard to the secretary, nurses, technician and doctor were all extremely friendly and professional. The person that made the biggest impact on me while I was there was a nurse named Tracy. She accommodated me so I could feel more comfortable. She made me laugh because I was crying due to the severe pain I had. And also she insured me over and over that everything was going to be all right because she saw how nervous I was. Another person that I remember quite well was Gaston, even though all he did was escort me from the ultrasound room to the regular patient room the whole experience on the way there he made me feel comfortable because once again he saw how nervous, afraid and how much I was just overall in pain. The only complaint I have is that I feel as if the staff from nurse one to nurse to to the head nurse to the technician to the registration person ... should have just overall better communication with one another because I had to keep on repeating over and over to different people (5) The exact same story over (of why I am there & what hurts) and over and over again. And when you're in pain it gets kind of annoying doing that but like I stated in the beginning, I really enjoyed this hospital and I'm really sad that a lot of people have given bad reviews because I don't think this place deserves that. Now I'm a healthy woman I exercise on the regular, which means I highly doubt I will be back anytime soon but if I do happen to have an emergency then this will definitely be my first pick. Thank you once again to the awesome staff there I love that you guys love what you do and keep making patients feel comfortable. Tip: due to Covid they are not allowing patients to have a guest with them.

It was not busy on a Sunday morning. Got seen in an hr. Staff was super nice. They had free wifi in the waiting area and a station to charge your phones. They did not allow any visitors due to Covid either inside or even in the waiting area which many people were very upset about. Its normal to wait even in the ER to be seen so no complaints from me since I was just stabbed in the finger.

I cannot thank enough, Dr Brian Koch, Michelle Rombough, Traci and every person present at the ER on Wed Jan. 22nd for saving my life. I cut an artery in my left hand with a broken glass when I was washing the dishes.They quickly stopped the blood gushing out of my hand. If it weren't for their well training and professionalism, I wouldn't be here anymore. The care I received from all of them was outstanding. I appreciated they non stop explained me what they were doing and why. Everyone was kind and compassionate. Im very grateful to all of them.

Hospital staff is efficient, professional and courteous. My emergency room visit was relatively smooth and brief. The bathroom was not clean which is problematic considering Covid protocols. Otherwise, my experience was pleasant.

I can't express enough how horrible my experience was at Mountainside Hospital. If they had strapped me to a gurney and left me in the parking lot for the evening, alone in the middle of winter, that would have amounted to the treatment I received. I had my kidney taken out and was supposed to be in the hospital for a couple of days. I woke up feeling sick and rang for the nurse to ask if I could have something for the nausea. Literally 30 minutes later she poked her head in and told me, "We can't give you anything." (and they meant ANYTHING - not a glass of water, not jello, not an aspirin...nothing). About a half hour later, I got violently ill and started throwing up. My stitches broke open and I was bleeding all over the bed. In addition to this, I had a catheter which they had taken the full bag off but never replaced it, so now I got to throw up, bleed and pee all over the hospital bed. I rang for the nurse and about an hour later someone poked their head in. They left and came back about 45 minutes later with some band aids. I told them to call my doctor (it was 3 am now) and since there was blood, vomit and urine all over at that point, they were starting to look nervous . They took my blood pressure, which, at that point was up to 180. (I'm normally about 130/80) The nurse kept telling the woman working with her, "Don't write that down!" The next morning, I told the doctor I was fine and wanted to go home. In real life, I would have been in an actual hospital for a few days. He signed off on me and I asked 4 different people to take the IV out of my hand. No one did, and about 2 hours later, I ended up taking it out myself (with my discharge papers in hand) and leaving. No one came with a wheelchair to pick me up, so I finally just walked out. I slept for 2 days and to this day I still have a scar left over from my stitches coming out. Horrible just isn't a strong enough word to describe my experience.

I came in with my mom to the Emergency today in the evening. It was so busy today! We waited for too long. There we're two girls in the front who registered us. They're both helpful and friendly ladies. I FELT SO BAD for them because a nurse that was in charged was screaming at them like unprofessional. It gets worst, we were able to go inside and find a room close to we're the doctors are seating. THAT SAME NURSE STARTS TO SCREAM AT THE SKINNY LADY like there's no tomorrow and then gossips to others. WOW WHAT KIND OF HEALTHCARE IS THAT!!!! No one even defended her. I CLOSED my mother's room door because it was too much. It felt like she was the bully. The nurse has short hair. Idk what her name is.. but so rudeee and unprofessional. Dr. Koch was very helpful and was able to help my mother.

Do not go to the hospital if you are looking for psychological evaluation. They make you wait for 6 plus hours before being seen because psychiatrist. Stay far away!

I was neglected for hours and when I asked after a simple urinalysis the charge nurse came in the room and was incredibly aggressive and confrontational asking me if I " had a problem " after my urine had not been processed for 2 hours. I saw the same nurse berate a college and ignore me when I asked where I could exit. She encouraged a patient who made nasty comments to me while expressing myself and was incredibly confrontational over a urinalysis that her staff failed to complete. I waisted 5 hours of my life. I left without care. Do yourself a favor and consider any hospital before this one.

Overall excellent experience. Went to the emergency room for pain in my lower right abdomen turned out to be appendices. I had to have an appendectomy. All went well I was out in one day. I recommend to all patients who go to ANY hospital, you must ask questions. It will make your visit more comprehensible to you and your family. Know what meds you're getting, ask why is it being given, and ask about whatever you're diagnosed with. All questions are valid and help you and your team of doctors get the best care that's right for you. You have the right to refuse meds if you don't want them. It's all in your patient's bill of rights you sign upon arrival. The one thing that could have been improved on, was the communication of staff within themselves. I am lucky I'm not afraid to ask questions or question things. You must! it's your body and you should know what's being administered and why. Overall, this hospital was great. Dr's bedside manners were friendly and knowledgeable. The nurses were informative. I have to say I had a good experience considering I had to have surgery. I would definitely recomend this hospital!

I had an endoscopy with a Bravo. The dr. and the nurses were excellent. Hoever, the patient amenities at the hospital were awful, its in the 90"s. First, your immediate family member(husband, wife, son, daughter) isn't allowed in Pre-Op or POst-op. The CEO needs to wake up, Covid is an endemic virus. Secondly, I had to cry to my nurse for my husband to be allowed in post-op, I had genreal anesthesia and I didn't remenber half of whay MY GI told me. Thank goodness my husband spoke to my dr. Finally, St. Barnabus and Morristown provide food , from the in-patient's kitchen and with the advice of a nutrionist; you can order a meal in post-op. St. Baranbus has a Starbucks in the hospital for the patient "s families. Mountainside doesn't-you get an F. I was given a muffin and I was in pain, I couldn't eat the muffin, and the coffee was awful. This hospital's CEO and Board of Directors need to spend some funds , which they get from the insurance companies and remodel the waiting room for family members, Mountainside's waiting room is on a different floor. They should have a Stabuck's store in their building. There aren't any justifiable excuses for this lack of patient amenities. October 2023

It seems strange to write a review of a hospital on Yelp, but I have nowhere else to go. I was a patient in January, it's now almost the end of March. I have Crohn's and was experiencing an extreme flare, not great but not extremely out of the norm (happens a few times a year). Went to the emergency room, as I'm new to the area and didn't have a new GI yet. The highlights: - They admitted me overnight from the ER for an emergency colonoscopy - The nurses who put the IV in my arm nearly collapsed my vein - Patient liaison was requested to discuss billing, had to request 3 times - Doctors did not listen when I told them the usual care procedure for my flares, gave me a different care procedure that has failed in the past, flare continued for 2 months - In pre-op, a nurse thought I was post-op and started wheeling me back upstairs, wouldn't listen to me, another nurse stopped her. - They attempted to charge me for 3 nights when I'd only been admitted for 1 - It's been almost 4 months, insurance processed my claim within a week, the hospital still will not release my bill so I can pay my copay DO. NOT. COME HERE. The only reason you should come to this hospital is if you're unconscious in an ambulance, and then when you wake up, have them transfer you to St. Barnabas or Morristown. You could lose your life at this place.

I've had a battery of tests over the last few months and have honestly been very thankful for the kindness of everybody involved. On my last trip on Friday, I had a colonoscopy--which is never going to be a "fun" time--but everyone involved, from Diane at the desk, Dr. Arena (gastrologist), nurses Josefa, Eric, Terry, Christopher, and Dr. Giannuzzi, were pleasant and patient an exuded competence and got me through an anxious occurrence with speed, yet calmness. There's also a facility with great doctors across the street. Seriously, I don't get all the bad reviews (I guess there's a lot going on at hospitals that makes people not want to rate them highly), because of all the ones I've been to, this one just has the best vibes, transparencies. Even once when I had a freakout due to an insurance/paperwork issue, the administrator in radiology sat down with me til we figured it out and the procedure got done. Even the people at the check-in have been great.

I just visited Mountainside Same Day Medical to receive a Cardioversion (electric treatment for heart arrhythmia) and was so touched and impressed with the warm and caring treatment I received. The staff was so attentive and supportive, and always with a good sense of humor. I wish I could remember all the names, but Terry, Chris, Stephanie and Eric stand out. They all worked so seamlessly together. Later I learned that the computers were down so they had to generate all the records in hard copy. That must have been very stressful, yet none of the staff showed it. The work these nurses and aides do is so important and yet is often thankless. So I want to thank them all. They are indeed a team of angels.

Came here a couple months ago on a Sunday for my son. I had a little wait in the waiting area with my son bleeding from his chin, but they were busy. About 15 minutes. After that we were taken to the room with the nurse, took our information down and moved to a room. we didn't get to see a doctor for another 10 minutes because again, it was busy. But as soon as we got taken care of the Dr was able to stitch up my son's chin and off we went. Dr and nurse was very nice and we appreciate that they calmed me down because this was my son's first emergency room visit. The front desk was quick to help and the nurses during the emergency process.

Probably the worst I have seen in the amount of time it took from getting to the ER and be seen by the DR. We got there at 7:30PM.,admitted at 8PM and the DR decided to see us at 12:30AM! Oh wait, let's order some tests. It is now 3AM and we have been told that since it's after 11PM, the results of the CT won't be avail be until the next day! So I ask myself as I patiently shake my head, why is this hospital still around? I've seen other reviews and I'm clearly not the only one that has had to wait for such long hours. Where is the accountability and why is the director letting this go on? We will be sure to let our friends and family know in staying away from this hospital.

The initial ER experience was unsatisfactory since my husband was admitted and had to wait 6 hours for a room. The skill level is adequate but it is the lack of compassion that has to make you wonder why these individuals chose a field to care for humans yet treat them so poorly. Finally moved to the 2nd floor and was provided initial care at 3pm on May 7 by two WONDERFUL nurses. They epitomize the definition of what nurses should be. However, only a few short hours later there was a new nurse who was totally the opposite and very much like the review from Danise of April 15 2023 seems to hate her job and was taking it out on others. I understand that hospitals are understaffed and treatment is difficult to provide with this situation but that does not mean that disrespect and improper care should be tolerated.

By far the worst hospital I have ever been to. Everyone is rude and acts like you're bothering them. Unhelpful. Slow. And did I mention RUDE. My boyfriend and I went there as he had an accident in the kitchen and cut his hand open on a broken wine glass. the nerve was exposed and it was bleeding like crazy. He was nearly crying out in pain the entire time. After waiting for nearly an hour, and asking several times, with only 2 other patients, they finally stitched it up in the worst way possible. It was so bad and he was in so much pain that we ended up needing to go to a hand specialist the following day. He had to have surgery just to get it fixed. Needless to say- spent money in an emergency room just to go and spend even more money on a hand specialist and surgery just to fix what mountainside messed up!! NEGLIGENCE, MALPRACTICE, INCOMPETENT Photos below are from after Mountainside stitched his hand versus after surgery a few days

The worse hospital ever ! The worse ER. They don't care if u live or die . I went today and was scrutinized by the nurse that seemed to hate her job so much she took it out on me . I'd never recommend this hospital to anyone . According to emtala everyone deserves to be treated fairly

All depends on the doctor you get in the emergency room. I arrived last night in servere pain from Interstitial Lung Disease and massive scar tissue...I need a lung replacement. Dr Maroon was great....listened and responded. Then he left and a Dr SAPIRA apparantly took over the shift....I sat unable to sleep overnight in pain for over 5 hrs in the ER room, only to have this QUACK tell me I have Chronic Pneumonia and he was discharging me. Never checked me physically at all, never asked any questions of me, didn't really talk to me at all...He looked at me and cast judgement. He then wrote me a script for meds I already take. When I pleaded with him , he turned his back on me he said 'We don't negotiate here'. Horrible experience due to luck of the draw, I got the shortest straw DR SAPIRA...

This hospital was very thorough and attentive to my fiancé who was admitted for pneuminia. The nurses were caring and attentive. A great experience in a serious situation.

Never I have ever spent 8 hours in an ER until today. I'm so disappointed with Mountainside Hospital. Everything and everyone is all over the place. My boyfriend went in with 101.7 fever and a HERINA!!! 8 freakin hours and then get sent home, what the!!! Does anyone know what they're doing here?

I was born here so thanks. Great, amazing, incredible, beautiful, nice, exquisite, classy, unbelievably good, incredibly amazing.

This is a pathetic hospital to go to. Been here since 11:30am it's now 8:30 at night and they still haven't discharged my wife. We've been waiting on a 2nd urinalysis since 6pm. 3:30pm just to get into a room. 5pm for a nurse to come to the door, and just now at 8:30pm did they take my wife's vitals, they took her pee twice her blood and gave her meds at 6:30pm. This is a pathetic hospital to go to. Please do yourself a favor and go to another one. You'll sooner bleed out in the emergency room before you get seen here. Nurses playing around back and forth and goofing off instead of working.

I was in the ER yesterday ( 9/9/19) for 8 hours in excruciating pain due to a fall post total hip replacement at Hospital for Special Surgery in NYC. In all that time I wasn't given any pain meds that helped at least tone down the pain. I had to ask for a blanket and a pillow (lying on a gurney for all that time isn't comfortable in the least much less with an extremely painful leg). I had nothing to eat or drink and even after asking for water I never got it. The ER doc did his best to keep up with everyone in the ER but it took hours to get a bit of medication, and to get the xray and CT scan and the results. I never ever saw or spoke to the orthopedic doc re my injury or follow up procedures. When I was finally discharged I was given a sheaf of papers which included someone else's test results. The meds that I was on weren't as I reported to the nurse (not Eric who did the best he could). And finally when I was able to go I had to once again remind the tech that I couldn't bear weight and was in a lot of pain so required a wheelchair. I was then rolled out to the curb, the wheelchair locked, and the tech went back inside leaving me to wait for my ride and fend for myself getting into my friend's car, once almost falling as he wasn't sure how to help me. Overall I wasn't impressed at all with any of it. The staff who helped me with xrays and CT scan were fine. Eric did the best he could with his case load but I really didn't get the feeling that anyone knew exactly why I was there or what I needed, no matter how many times I repeated it to whoever I came into contact with. I had hoped to be taken to St. Barnabas' ER instead of Mountainside but wasn't able to get there due to Bloomfield EMS having only 1 truck and crew working Monday morning. Bottom line I hope I never have to deal with the ER at Mountainside again.

If I could give this hospital some advice and no stars . Hire more people. I am trying to be kind because I realize the whole world is short staffed but when you have to see your elderly parent suffering and stuck in the ER from 9 am till (as I am writing this) 915 pm and still not admitted to a room. It's one thing if it was only me but to hear the discord even amongst employees THATS when you know there is a problem. I can't say enough nice things about the nurses and receptionists but that's where my nice words end. I do believe this hospital needs a refresher course in kindness and compassion. This will be my father's last time coming to this hospital. We will take the 10 minute extra drive to Saint Barnabas in Livingston. The CEO Mr. Tim O'Brien needs to check the yelp and maybe give us a call back / email back or better yet....have one of his loved ones spend a day there when they are sick

Nurse Joann S in Emergency Department is excellent and provides wonderful care for all her patients. The ER was extremely busy but her reassuring presence and competent care made use feel special. She deserves to be named RN of the month! Congratulations

Wouldn't be treated there for anything but a bad cold. It's a for-profit hospital and it shows I pity the poor employees.

I was rushed to Mountainside Hospital with a crushing head ache. It felt like a metal band squeezing my head. I explained my condition. They rushed me in the examination room right away. They then sent me to Saint Barnabus Hospital in Livingston, NJ. They in turn took me straight to the O. R. Turns out, I was having an brain aneurysm. They did a procedure right away that stopped the bleeding in my brain. I'm forever grateful to the Mountainside Hospital staff, St Barnabus, Dr. Nair and his staff as I, Thank You Father God, have no visible effects due to the fast action everyone took.

Horrible wait time and customer service. No defined system for taking in patients: rather leave and suffer then wait

Seriously other Yelper's, spend 16 hours in the ER at any of my local NY Hospital's and then see if you would like to edit your reviews. (or maybe the service has just greatly improved) I am a huge klutz and have been to hospitals in many many states and areas and this by far is the best hospital on the east coast. So in true "Me" fashion I fell down a flight of stairs at 2 am on a Friday night. Me, being young and dumb decided it would be smart to first get something to eat and wait it out until the morning (See my review on Tick Tock Diner - http://www.yelp.com/biz/tick-tock-diner-clifton?sort_by=elites_desc lol) . 10 am came and there I was practically on the floor since I couldn't walk. The hospital waiting room was a joke (the good kind!). It had about 10 chairs, 2 of which were filled. I waited about 10 minutes to get into triage and in under one hour I had an aircast on and was hobbling out the door.

I had to get to emergency room on Wednesday I was in excruciating pain the staff at Mountainside took amazing care ! Dr cudworth was attentive- caring -informative if I could give more starts I would ! Thomas in transport Nurses Jessica -Jennifer -Sonia-Sonya-Christine -Ray -Josephine in house cleaning Marie Dr Kosoy & Dr Nash ! Dr cudworth went above and beyond in all aspects ! The staff on the 4th floor Thank you

Worst place for kids trying to fit speech therapy "smh" my son been wait for over 5 month this is insane........ he was number 3 in line and it was push back to number 11 i would not recommend, also supervisor never over the office, cant never get to the bottom of the problem I always call never answer my calls or anybody try to fix or open a spot

Came in with a sprained ankle ... they took an x-ray. 18 months later I get a bill for $5698. Called them , said it seemed outrageous... asked them if there was any way to make this bill more reasonable as covid has put me out of work for the past several months. They said nope, hung up and sent it to collections. If you've got a busted foot. Don't walk, run straight past these crooks.

The staff I encountered were either extremely rude or incompetent. I couldn't receive a service because pre-registration waited until I came in to tell me that I would owe $$$ without being able to tell me why. I expected better from a facility in Montclair.

I almost died in this emergency room after they gave me a large dose of the wrong insulin (they released me without holding me for observation long enough to make sure my glucose didn't plummet). Thankfully I didn't drive, because when I blacked out, i completely blacked out and I would have crashed my car into god knows what. I woke up back in the emergency room, tubes hanging out of me, next to a crash cart, and I had no idea what happened to me. I was traumatized by that and started going to the IOP, where they discouraged me from talking about it yet allowed teenage rehab patients to joke about their current drug use. Then they sent my bill to collections - during the pandemic - because I couldn't go to the hospital for a non-medically urgent matter (HUMC commercials on tv actually suggest waiting for such appointments, and I have several autoimmune diseases). I left messages for the charity care office. Last week they said their notes say they called me several times, however I never received a voicemail that I didn't return. Their collections service told me this morning that I have until mid March to pay, or else they're reporting me to the credit agencies. Sure hope that stimulus check gets here in time for my credit to not be wrecked! Awful. Never again.

Came here for the emergency room after some severe trauma to my toe :( Was a bit skeptical as I usually go to Morristown Memorial for anything and everything. I was quite pleased with their services. Staff was EXTREMELY friendly and accomidating. Wait time was non existent. ER Dr was excellent - very friendly and funny (I think her name was Veronica) Don't pass this place by next time your in a medical jam!

I was rushed here having spasms, couldn't breath or walk and my arm spasimed so hard my elbow and arm turned purple while I was there. I kept showing the nurses and doctor and all I got was you bumped it. The extreme pain I was in did nothing for them and I was told like a two year old to hush about my pain. They said I had to pee in a cup before xrays and meds yet I was taken before I peed to xrays. I was beging them to pay attention to my arm that was turning purple, still ignored and put in the hallway. They are disorganized one nurse went to get meds and said they were pulled and I must have got them. No. Another doctor yelled at me because I was begging somebody to put me out of my misery. They are shameful here and have no compassion. Stay away Meadowlands hospital is my first choice I was rushed here by CO workers

Good luck if you have to deal with the medical librarian. Her level of professional and phone etiquette could use a lot of work. I told her I felt rushed on the phone. I told her I felt she was being rude. I understand her job may be stressful, but there honestly should be a level of professionalism as a standard for all employees, as they represent to hospital. With that said, just be on your toes if you need to contact that department, she is a rude one!

I have nothing to complain about, only have good things to say from the front desk, all the way up to the dental clinic. I came in with wisdom tooth extremely severe pain, the attending doctor and nurse saw me immediately and sent me upstairs to the dental clinic. I was attended to with care, compassion, patience and understanding, despite the fact that I was verbally loud because the pain was so unbearable for me. The same day, I was able to have tooth extracted. I am forever grateful to all of the staff at Mountainside. Thank you again you guys probably won't ever understand how grateful that I am.

The ER in this hospital is disgusting. Unclean bathrooms with urine on the floor in ladies room and sticky floor in men's room. No hand sanitizer in rest rooms. Housekeeping was notified half hour ago and still not cleaned ER entrance is difficult to drive into entry way, no valet parking, no parking lot. Valets were at the main entrance, but none at ER. ER waiting area is 20' x 40' 20 people are currently waiting. Overcrowded. Triage area is too small. Staff is clearly overworked. Terrible experience for an emergency