Rebecca C.
Yelp
I booked this venue for my wedding recently. When I came to view the patio, Dolores was so sweet and I was so assured that I had little to worry about on that end. She genuinely cared about my special day and wanted to make it great. However, she was not the even co-ordinator, and was not the contact available when the date started getting closer. The communication within the Hackett House was extremely disappointing. I was constantly working in overdrive to get my other vendors to work around the limited schedule of the venue hours, even on the day of the wedding. I was told at more than a handful of times that they were unable to guarantee ANYTHING when it came to the shape, appearance, and staffing of the venue. My maid of honor was left on her own to figure out the sound system, pull out tables, linen, and locate a CONTACT to call someone for help. The day of, everything went as we had expected, and it worked. I wish Dolores was more involved, as Foram (the event manager) was rude and unwilling to help us figure out any concrete details ahead of time. When I had initially booked the venue, Dolores was the one I spoke to and made me excited and confident with all they had to offer and her willingness and flexibility to make it amazing. Because the actual event coordinator did not feel the same way about my special day, I was immensely more stressed, as was my wedding party, worried that nothing (which isn't really much) on their end would follow through. The day before the wedding (granted, bridezilla mode) I seriously considered trying to find any other location for the wedding, even a park, because of how worried and frustrated I had become with the lack of concern on the event management end. Bottom line: cute place, poor management- would not have chosen this venue again.