Paula B.
Yelp
I know we have the French Laundry in California and are terribly spoiled, but the food at this restaurant was a 4. The service started out great and deteriorated to unacceptable over the evening, so I would put that at a 3.
When they served one of our party the wrong dessert, instead of apologizing and offering to serve the correct dessert, she said "the other dessert is basically the same, just black currant vs strawberry." what the heck?! we said, that was fine, that they could make up the mistake on our petit fors that we were getting to go (because we were too full). They gave us the petit fors to go, but did not include anything extra. We paid for accompany wine and no dessert wine was served. They did not offer coffee or any other options at the end of the meal. We have received expected service at other restaurants in Germany, so I don't understand. $511 euros for a dinner should get exceptional service. Boo to the Haerlin!