Kaveh D.
Yelp
I wish I could give this family-business more stars, but I will stick to a 3-star review for now, with the hope to see them improve. I have dined at this restaurant five times and I have always been happy with the quality of their food and, most importantly, the consistency. However, the lingering flaw is their service.
It's very clear that the staff have close to zero experience in running a restaurant and providing excellent customer service. Despite trying to be friendly, they don't put the needed effort to put their customers first and to make sure that their customers are happy. I can see that this might be because of the lack of training in running a restaurant, but I believe that the current team has all the competence and capabilities to fix this.
Examples of unpleasant situations that we've had and was handled unprofessionally: We placed an order of "zereshk polo & Chicken" (Chicken, rice, and sour berries). Instead of cooked chicken that is traditionally served with this dish, they brought us chicken kabobs (grilled chicken). When we friendly asked about the matter, we were told that because we didn't specify, they just decided to bring the grilled chicken. Note that we were not told or asked about the options. Well, miscommunications happen everywhere, but a professional restaurant owner would offer some ways to make their customers happy (apologies, substitution, trying to find a solution, etc); none was offered to us and the waitress left us without any further discussion.
There were other situations where we wanted to add to our order or we had a question about our foods, but the waitress did not look happy about interacting any further, taking suggestions, or being patient with their customers and trying to provide the best service without expressing an "it's not my problem" attitude. This is, of course, very atypical of a restaurant that wants to compete with other restaurants and survive in a neighborhood that hosts several other Persian restaurants.
Another aesthetic flaw is the ambiance and the furniture. The tables and chairs are aged and tacky and need a major overhaul. In addition, the decor items are irrelevant and there is an unpleasant clutter around the window.
I suggest the owner to, at least for a limited period of time, hire a professional waiter/waitress or a restaurant consultant to make fundamental corrections to the way they interact with customers and make their front as excellent as their kitchen.