Mitchell C.
Yelp
Update: Owner/Manager reached out to me directly and invited me back in. I appreciated the people at the top showing concern. The guac is still good even if the salsa is not. Eating the food, you don't taste crazy amounts of salt and there's no long lasting salty/MSG flavor the rest of the day. If they can work on more flavor without the use of artificial flavors, they can be top tier.
I like what Haggo's is trying to do with no seed oils and all, but this was a terrible experience due to their workers and lack of flavors along with possible bad handling of fish.
I ordered a Land & Sea burrito, subbing the steak out for the birria. This was a mistake because it ended up confusing the kitchen, as they didn't add any shrimp. So, I paid for an expensive burrito and got the cheaper meat of birria (which I chose) without the premium shrimp.
When I let the register know there was no shrimp, they asked "only in that side you bit? There's probably some in the other half." First off, if that's the case, that's not enough shrimp. Secondly, just use your eyes and look, no shrimp at all. Eventually said she would have to throw away the whole burrito to make a new one. I didn't want to waste food, so I asked if I could just do a sparkling water. She had to look up the price in the register for lesser or equal value. I just said forget it. I understand you're running a business and can't be giving things away as costs add up, but this isn't "above and beyond" customer service. In my family's restaurants, we require our managers to read "Setting the Table" by Danny Meyer. A simple sparkling water and shrimp are probably close in value, but if the bottle costs more, well that compensates for the kitchen error and creates a better customer experience for a customer who is compromising so you don't need to waste money making a whole new burrito to begin with!!!
On top of this, the birria was a huge wad in the center of the burrito. It also had no flavor as if it wasn't soaked long enough and without the proper chiles and spices.
Next, they have a huge selection of salsas in bottles. None of them have any flavor. The jalapeño salsa says it's the spiciest. I could swish it around my whole mouth and not feel anything. The Mango Habanero is like drinking water.
The fish taco was just odd, seemed cold. The fish had that older fishy taste, almost sour. That did not taste good going down. I drowned the taco in lime to make it better.
One thing I found shocking is their guac actually wasn't bad. It's definitely better than Chipotle's bland guac. Also their location and build is probably awesome when it's warm and sunny. Rainy or windy, there's not exactly an interior to shield from the cold.