海底捞 Haidilao Hot Pot @Bugis+

An Exceptional Haidilao Experience — Thoughtful, Exclusive, and Heartwarming! We had such a wonderful dining experience at Bugis ++ Haidilao! From the moment we arrived, we were ushered into a VIP room that was beautifully prepared with a birthday theme, thanks to Tou Tou, who made everything feel so festive and special. The service throughout the night was truly exceptional. Chen Jian was especially attentive — he kept changing our plates promptly, noticed every little detail, and even helped wipe my son’s hands during the meal with such kindness. We were also pampered with freebies, including a special birthday mee sua and herbal eggs, which made the celebration even more memorable. The entire team made us feel like honored guests — the experience was exclusive yet heartwarming, filled with thoughtful gestures and genuine hospitality. A huge thank-you to Chen Jian and Tou Tou for going above and beyond — you both made our evening one to remember! ❤️🍲🎂

My family visited on Oct 15th for lunch. I`ve never seen the restaurant where literally every crew is SUPER kind and attentive !! I thought every Hidilao crews are kind , but I can say that Bugis+ branch crews are beyond compare. I admired and admired about their friendly, kind, attentive, gentle attitude. I'd like to extend thanks to everyone in Hidilao at Bugis+, but especially heartfelt appreciation for Zhang Chun who served my table and Shi Jie who welcomed us at the entrance. I want to also express my deepest gratitude for one male staff, (unfortunately I could not see his name tag). Thank you for the extraordinary effort he put into finding my son's lost POKEMON watch toy. Seeing him sweating while searching through the food trash showed me a level of dedication and kindness I will never forget. Thank you so much for caring enough to go that extra mile. My family will visit again. !! Oh Of course food was great , too !!

Visited Haidilao at Bugis+ and overall the food was really nice, fresh, and enjoyable. I especially loved the complimentary manicure service, the staff did such a pretty job and it added a fun touch to the dining experience. However, I encountered a difference in service attitude between staff during the shift change, the first staff was super nice and helpful, but the one who took over was not as attentive and showed less initiative. Still, a good experience overall, just hope the service can be more consistent.

Always love dining at Haidilao Bugis Plus with their Great service, fresh ingredients, and the soup bases never disappoint. Loves the milk tea bar station. The staff are super attentive too! Special thanks to Dou Dou, Jing Jing, Wei Wei and teams! Can’t wait to customise our stuff toys after the meal.

My partner and I would like to extend our heartfelt compliments to three outstanding team members from HDL Bugis: Wilson Cheng Jian (new staff), Wen Jie from Men Shi (host), and Mei Xiu Jie. Our dining experience began with Wilson, who, despite being new, impressed us with his friendliness, professionalism, and eagerness to learn. He was attentive, knowledgeable, and made us feel genuinely welcomed right from the start. During our meal, a small but memorable incident occurred. My partner decided to open a Panda blind box gift to thank her student. I was recording the moment when, by accident, the panda figurine dropped into our tomato soup base. The white-and-black panda quickly turned orange from the soup. As I stepped out to rinse it off, Wen Jie, the host, noticed and immediately offered to help. Without hesitation, he took the figurine and washed it for us. His kindness and initiative really touched us. When we returned to our table, Mei Xiu Jie came over with Zappy’s brand wipes to help clean the panda further. I even captured a photo it perfectly sums up her thoughtfulness. Thanks to her help, the little panda slowly turned white again. These small acts of care made a big impression on us. We were deeply moved by the level of service and the genuine warmth shown by all three staff members. They truly went above and beyond, turning what could’ve been an unfortunate moment into a heartwarming one. And to top it all off, Wen Jie and the team surprised us at the end of our meal with a self-customised fox! It was such a lovely and unexpected gesture that filled us with love and happiness. This entire experience reminded us why HDL is such a wonderful place to dine. Please extend our sincere thanks and recognition to Wilson, Wen Jie, and Mei Xiu Jie. They deserve to be acknowledged for their exceptional service.

Among all the Haidilao outlets, Bugis+ definitely has the best staff! Special mention to 豆豆 and 小爱， who is always so attentive and provides excellent service every time. Her warm attitude really makes the dining experience extra enjoyable. The food is also fresh and consistently good. Highly recommend visiting this outlet and look for 小爱and 豆豆 if you’re here!

Appreciation for Gao Tao Tao (高桃桃) – Haidilao Bugis, Table 8, 25 September 2025 As a gold tier member with 86 Haidilao visits, I’ve experienced service from many head and assistant managers across outlets. On this visit to Bugis, I was served by Gao Tao Tao, and she delivered one of the most impressive service experiences I’ve had. Despite not being a regular at Bugis, Gao Tao Tao exceeded expectations. She visited our table 12 to 15 times between 6:35pm and 8:05pm, checking in every 3 to 5 minutes with purpose — refilling drinks, responding to requests, and ensuring everything was in order. Her memory was exceptional. She remembered our coriander preferences across soup and sauce requests without reminders, and when she noticed we preferred our soups more flavourful, she adjusted the broth each time to suit our taste. These small but thoughtful acts truly complete the customer experience. Even while managing four full tables, she handled multiple requests with grace and precision. I asked for a customised sauce, cold beancurd skin with seven condiments, steamed eggs, and noodle-pulling — all while she was mid-drink refill — and she delivered everything flawlessly. Her multitasking and attention to detail are traits every staff member should learn from. She also displayed high emotional intelligence, engaging us naturally and making everyone feel included. Her warmth was sincere, and she treated us like friends, not just another table. Even the usual Haidilao niceties felt personal and well-timed, not just freebies handed out for show. Gao Tao Tao exemplifies what excellent service looks like. I suspect she has years of experience, yet she isn’t a manager — which surprises me. I hope her contributions are recognised and her example shared across outlets. I’ll definitely return to Bugis and hope to see her in a black uniform with a shiny new name tag. 桃姐继续加油，我们下次再见！💪🏻😁

Thank you 妙妙 for the great service today. From promptly serving us drinks once we arrived to helping us cook the food to giving us some free gifts and good convos 😀