海底捞 Haidilao Hot Pot @Bugis+

* Outlet: [Haidilao Bugis+] * Date/Time: [28/2/2026, 2PM] * Staff Name: [Mr. 程健/ Chai Cheng Jian] * Details: We really want to thank you for your excellent service today. You are very observant and thoughtful. Everything was done quickly and cleanly, and we didn’t even need to ask. * What touched us the most was how you noticed my little nephew looking for toys and u brought them to him without us saying anything. He was so happy. Previously didn't feel so happy because other staffs he shy to asks in order to get the toys * Even though this is our first time meeting you, you understand customers so well. We truly appreciate your kindness and professionalism. * Keep it up your good job, we really appreciate it. You have a good day sir and keep smiling.

Been to few outlets, and I personally like this outlet Bugis+, cuz of the service. The staffs are really great (specially to a staff: Jun Liang), where he is very attentive and attention to details even before you even need to call out that you need help. He is just simply just noticed it and he will be there to help. Good service. Of course, the food is fresh and soup is good. I think this outlet’s tomato soup is somehow just nicer. Great experience! That made me went twice in a month!

An Exceptional Haidilao Experience — Thoughtful, Exclusive, and Heartwarming! We had such a wonderful dining experience at Bugis ++ Haidilao! From the moment we arrived, we were ushered into a VIP room that was beautifully prepared with a birthday theme, thanks to Tou Tou, who made everything feel so festive and special. The service throughout the night was truly exceptional. Chen Jian was especially attentive — he kept changing our plates promptly, noticed every little detail, and even helped wipe my son’s hands during the meal with such kindness. We were also pampered with freebies, including a special birthday mee sua and herbal eggs, which made the celebration even more memorable. The entire team made us feel like honored guests — the experience was exclusive yet heartwarming, filled with thoughtful gestures and genuine hospitality. A huge thank-you to Chen Jian and Tou Tou for going above and beyond — you both made our evening one to remember! ❤️🍲🎂

My family visited on Oct 15th for lunch. I`ve never seen the restaurant where literally every crew is SUPER kind and attentive !! I thought every Hidilao crews are kind , but I can say that Bugis+ branch crews are beyond compare. I admired and admired about their friendly, kind, attentive, gentle attitude. I'd like to extend thanks to everyone in Hidilao at Bugis+, but especially heartfelt appreciation for Zhang Chun who served my table and Shi Jie who welcomed us at the entrance. I want to also express my deepest gratitude for one male staff, (unfortunately I could not see his name tag). Thank you for the extraordinary effort he put into finding my son's lost POKEMON watch toy. Seeing him sweating while searching through the food trash showed me a level of dedication and kindness I will never forget. Thank you so much for caring enough to go that extra mile. My family will visit again. !! Oh Of course food was great , too !!

⭐⭐⭐⭐⭐ Been here afew times. ​One of the best Haidilao outlet in the city. The soup bases (especially the Tomato and fish) were rich and flavorful. The hand-pulled noodle performance is always a highlight! Everything from the beef to the fresh seafood was top-notch. The DIY condiment station was well-stocked and clean. Perfect for a weekend treat with friends.

Once again reminded why they dominate in this space. Food was superb and service top notch. After eating a bean curd that had an unusually thicker skin, I placed it aside. Without any complaints the waiter came to replace my plate and looked at why it was left uneaten. He came back to apologise and ordered a completely new dish to replace

Appreciation for Gao Tao Tao (高桃桃) – Haidilao Bugis, Table 8, 25 September 2025 As a gold tier member with 86 Haidilao visits, I’ve experienced service from many head and assistant managers across outlets. On this visit to Bugis, I was served by Gao Tao Tao, and she delivered one of the most impressive service experiences I’ve had. Despite not being a regular at Bugis, Gao Tao Tao exceeded expectations. She visited our table 12 to 15 times between 6:35pm and 8:05pm, checking in every 3 to 5 minutes with purpose — refilling drinks, responding to requests, and ensuring everything was in order. Her memory was exceptional. She remembered our coriander preferences across soup and sauce requests without reminders, and when she noticed we preferred our soups more flavourful, she adjusted the broth each time to suit our taste. These small but thoughtful acts truly complete the customer experience. Even while managing four full tables, she handled multiple requests with grace and precision. I asked for a customised sauce, cold beancurd skin with seven condiments, steamed eggs, and noodle-pulling — all while she was mid-drink refill — and she delivered everything flawlessly. Her multitasking and attention to detail are traits every staff member should learn from. She also displayed high emotional intelligence, engaging us naturally and making everyone feel included. Her warmth was sincere, and she treated us like friends, not just another table. Even the usual Haidilao niceties felt personal and well-timed, not just freebies handed out for show. Gao Tao Tao exemplifies what excellent service looks like. I suspect she has years of experience, yet she isn’t a manager — which surprises me. I hope her contributions are recognised and her example shared across outlets. I’ll definitely return to Bugis and hope to see her in a black uniform with a shiny new name tag. 桃姐继续加油，我们下次再见！💪🏻😁

We would like to specially commend 豆豆 and 秒秒 for their outstanding service. They were extremely friendly, patient, and very attentive to our needs. They constantly checked on us, made sure everything was perfect, and served us with a warm and positive attitude. Their professionalism and dedication made our dining experience truly enjoyable. We are very 满足. We are regular guests at the Bugis Plus outlet, and their excellent service made us feel even more welcomed and valued. We sincerely hope the management can do something special for them as encouragement and recognition for their excellent performance.