Rebekah Taylor
Google
Upon our visit to Tuscaloosa Alabama, we wanted to try out local restaurants. When going to Half Shells we were expecting to experience what the locals told us to be a desirable choice of dinning, unfortunately that was not our experience. We placed an appetizer order and 20 minutes later we placed our main dish orders. At the time we ordered the main dishes the appetizer still had not been delivered. When our dinner salads had been served (menus side order choice for meal) we still had not received our appetizer order. Our server noticed that we had not received our appetizer and said she would go put in the order in again. We told her not to worry about it and just cancel it. Thereafter, the manager then came by to apologizes, to which she seemed sincere about. At that time, I explained that in addition to our appetizer order not having been put in by the wait staff the salad lettuce was wilted, as if it had been sitting in the hot kitchen for the extended duration of time that we had been waiting for it. I honestly thought the manager was trying to remedy the situation when apologizing. After which She offered to comp our meal, yet I personally was not comfortable with that as we are not free loaders, and I told her she would need to discuss the matter with my husband. Her response was “at least let me take care of your beverages.” I again asked her to please discuss the matter with my husband as I did not want to give the impression of seeking a free meal. Being that my husband had stepped away, upon his return she, the manager, had brought fried crab claws saying that it was a peace offering then telling my husband that she would like to comp our meal. My husband said that was fine. When my husband and I finished eating, we again sat waiting for a while before the server returned and my husband asked for the check. The manager never came by to say anything any further. We paid the tab… my husband was even kind enough to have tipped the server and we left. After all of this and the obvious confusion of multiple beverages at once , besides the one that was already served to us, there obviously was a major lack of communication amongst the staff at Half Shells and it is certainly something that should be strengthened. In addition to all of this, when having to use the lady's restroom, from my own observation, it looked as though someone had been in the middle of cleaning and just gave up, leaving a gallon size bottle of cleaner on its side in front of the sink basins and toilet paper littering all over the floors. Our overall experience of Half shells was not the greatest and I personally would not recommend dining there.