Jonathan D.
Yelp
This review is not for the queens as they were amazing. This review is for the rude staff running this place. I don't like writing negative reviews, but the way we were treated this past Saturday just isn't right.
We made a reservation for our group of five this past Saturday, so I called to make sure they received it, and someone tells me "Hamburger Mary's, hold on." She sets the phone down and for the next 10 minutes as I wait on hold, I listen to her chat with her coworkers and with various customers. I understand if you're busy, but part of your job is to take incoming calls, not set the phone down and have customers listen to you do other things for 10 minutes. I called back a few times and they kept sending the call to voicemail.
So when we arrive in person, my boyfriend goes inside to ask them in person if they have our reservation. Me and the rest of my party waited outside, off to the side. As we're literally minding our own business and are out of anyone's way, a server walks over, rolls her eyes at us and says, "Are you guys eating or drinking, what're you doing??" And my friend explains we're just waiting on someone in our party to make sure our reservation is set for tonight. This server doesn't even let my friend finish his sentence before scoffing, rolling her eyes, and storming off.
Then, when it was time for our reservation, we came back and had no idea they made you wait in a line outside even if you have a reservation, so we're about to walk inside and a worker tells us "Uhhh BACK of the line" with a nasty look. We still kindly oblige and then things are going fine until we meet our server.
This guy was constantly forgetting things such as certain drinks, plates, our water, etc.
At one point, we wanted to order more stuff, so my boyfriend waves him down as he couldn't hear us due to all the loud music. He leans over into our table and starts yelling at my boyfriend, saying "DONT SNAP YOUR FINGERS AT ME, DONT YOU DARE SNAP YOUR FINGERS" and then storms off. Our whole table was confused as we're all very kind and calm people who have worked in customer service ourselves for years and would never disrespect a worker. All my boyfriend did was wave his hand as the server couldn't hear us trying to get his attention.
Oh, and I almost forgot! We asked for water, just regular water from the fountain. Our waiter denied us this and said they don't serve that, that we'd have to pay for water bottles. Mind you, it was my friend's "time of the month", so she really needed water and was forced to pay for it.
According to California Civil Code Section 114376, restaurants in California are required to offer free, fresh drinking water to their patrons. So on top of the rudeness, they're also breaking an essential law in California food service... nice.
It's clear that while this place is fun due to the queens and the DJ, the workers here have a very big attitude problem. Of course it isn't everyone, but for us to have not one but three instances of major attitude coming our way in the same night is just ridiculous. Again, we're all millennials who have worked tirelessly in customer service ourselves, dealing with terrible customers and all that. We are not *those* kinds of entitled customers by any means, which is why it's uncomfortable for me to even have to leave a review like this. If Hamburger Mary's can get their staff to act like decent human beings, then I'd definitely come back to regularly. For now... idk as I have a pretty bad taste in my mouth.