Daniel E.
Yelp
1 out of 5 stars
I've been going to Hamilton for quite some time, and honestly, it used to be one of my favorite spots. The atmosphere was always great, the people were friendly, and it had this welcoming vibe that made you want to come back again and again. Unfortunately, ever since they moved to the new location, everything that made Bibury special seems to have disappeared.
When we arrived at the new place, even the new owner came across as completely dismissive. We tried to be polite and friendly, but the way he handled the interaction was extremely unprofessional. Instead of greeting us or explaining the new setup, he just told us the new hours in a short, rude tone and didn't even want to have a conversation. It really set the mood for the rest of the experience -- and not in a good way.
Still, we decided to give it a chance because we had such good memories of the old location. Sadly, it only got worse. When we went to the brewery during what used to be their normal hours, every single employee we interacted with seemed annoyed to even be there. There wasn't a single smile or ounce of hospitality. Even the lunch lady, when I simply asked to have my burrito cut in half, gave me so much attitude that it honestly ruined the meal.
It's one thing when a business changes ownership or moves locations -- that happens. But when the entire staff starts reflecting poor management, lack of respect for customers, and an overall bad attitude, that's when something deeper is wrong. It's disappointing because Bibury used to have heart. You could tell people cared about the place and the guests. Now, it just feels cold, rude, and unwelcoming.
I really hope this review reaches the right person -- ideally the owner or whoever is now in charge -- because this new direction is not it. What once was a great local gem has turned into one of the most disappointing customer experiences I've had in a long time. Hopefully, someone steps in, listens, and turns things around before more loyal customers decide not to come back.