Everyday C.
Yelp
Ordered XRCHIK
Received regular bbq instead
Person took wrong order. And I had several witnesses who heard me placing the order on the phone.
I called and requested what I ordered
I was transferred to the owner/manager who apologized and offered to get the right order, since it was closing time.
Long drive from NoHo to Glendale (twice). A lot of wasted gas.
I offered to return the untouched order, I was told no reason to return because they were not going to give it to another customer.
My husband went to pick up new xrchik order.
He was told that I was supposed to return the wrong bbq order. (And my poor husband almost returned it but I told him the owner told me there was no need to return food).
The owner allegedly claimed that he told me on the phone TO RETURN THE UNEATEN AND UNTOUCHED ORDER. Not an unusual request, but he told me there was no need because he won't be able to sell it to anyone else. I actually suggested returning it since we don't eat that specific food. I ended up donating it to next house neighbor.
Long story short, such a cheap food joint management that not only charged me extra for the entire new order, but they charged additional fee to charge my card. $6 for using debit card!!!!! The food is average food, the prices are high, the owner is CHEAP. One and only reason I order from them is the only item in the menu called XRCHIK. But that's over too.
As a bonus, the owner told me that he was under the impression that WE consumed the first wrong order and were looking for a free ride. Wow wow wow! Dude, I have no problems paying for food. I have more than enough to pay for food but I pay for ACTUAL FOOD THAT I ORDER NOT THE JUNK YOU SERVED. I didn't have to drive 20 miles one way for your dry pork bbq. I chose to drive for XRCHIK. There are far better bbq stores near where I live. Don't flatter yourself.
Dear Owner, unlike you, I am everything BUT CHEAP and I don't need free stuff. I don't believe in free stuff but I do believe in Karma. I drive long drives and pay way more than average person does simply to have quality and decent food. You, on the other hand, are a poor soul, someone who lacks generosity and ethics of a businessman. You run a profitable business and yet in a situation when your employee screwed up the order, instead of simply correcting it by providing the right order free of charge, you even charged a $6 fee to use a debit card.
I am not angry. I think as poor as you are as a person, you needed that $6 and the $100 for one misery bbq order more than I did. I will treat you like I gave $106 to a homeless person who needed food or money or both. But you might want to learn from this experience because Karma will follow and get you one day when you least expect it. Your shitty way of running business and being such a petty penny pitcher are not good business practice. And of course you will try to remove this review. But I will post it again for people to know and make their hard earned money worth spending in a decent business.
Dear owner, here is the picture of the wrong order as I am posting this review, taken a few minutes ago. Secondly, do you really think that your product is so much worth for me to drive back and forth from North Hollywood to Glendale TWICE? Really? If I wanted regular bbq, I wouldn't go all the way to Glendale Hamlet's Kitchen to get it. There are much better places here in NoHo. Your store is not in the list of my first choice.
I ordered XRCHIK, and they don't make it here. That's why I ordered from you the VERY LAST TIME.
So, one tired Wednesday night dinner cost me two trips to Glendale, and $110 charge.