Hampton by Hilton Berlin City Centre Alexanderplatz

A bit tired in places but spotlessly clean, very comfortable and well equipped rooms. This hotel is on a busy road so noise is inevitable but it wasn't too bad. Breakfasts are lovely, and regularly topped up. The dining area becomes busy but there is no issue with finding a table or food choices running out. I would happily return.

A 10 min walk from the train station, located practically in the city centre. Hotel is nice and loads of things to do near by. Breakfast is standard continental and can be busy in the morning but still places to sit and food to choose from. The rooms were clean and tidy except the carpets could all do with a deep clean don’t spend too much time looking at them! The windows close really well, so they don’t tend to let much sound in later on at night. My room was facing the other apartments so nothing fantastic to look at. The staff were pleasant, friendly and helpful and provided a leaflet detailing nearby restaurants. The hotel felt safe. I’d recommend staying here and I would stay again.

Overall, we had a pleasant stay. The location is very convenient, and the room was bright, clean, quiet, and comfortable. The shared lounge was a nice touch — perfect for watching the news or catching a game. Both the housekeeping and breakfast staff were warm and welcoming.However, the front desk service was disappointing. At check-in, the staff member was cold and unhelpful, simply handing us a piece of paper without answering any questions. Worst of all, when my mother asked for a glass of tap water to take her medication, the response was a curt, “Go to the bar.” Thankfully, the bar staff were kind and professional, which helped redeem the experience.With service like that at the front desk, a self check-in system might actually be a better option — guests wouldn’t have to deal with unfriendly attitudes, and the hotel could reduce staffing costs.

Visited from Ireland in May 2025, it was a really nice hotel to stay in. The staff were welcoming and friendly, check-in was straightforward, the hotel room was a good size - a bit small but very functional, the hotel and room were clean. The breakfast was a great experience with a lot of options to choose from. The make-your-own waffles was a good experience, by the time I was leaving I was getting pretty good at them. Overall, a good experience and I would definitely stay there again if visiting Berlin.

Unfortunately, this was not a good experience overall. The hotel was very average. The location was not ideal for a family trip. While the breakfast was decent and the bed was clean and comfortable, several issues made our stay unpleasant. 1. Our room (#522) had a loose air vent that made a loud noise. I couldn’t sleep the first night and had to block it with cardboard on the second night. 2. We booked two separate rooms (one queen and one twin) and specifically requested they be close together. At check-in, we were told no queen rooms were available and asked to take a twin instead — only after we refused and asked for a refund did a queen room “suddenly” become available. The rooms ended up being on different floors. 3. The worst part was receiving a suspicious email from the hotel website the next day asking for my credit card info. Despite multiple emails, I didn’t get a reply until the next day. Very concerning behavior — I have documentation of all of it. I do not recommend this hotel.

Very easy to locate from Alexanderplatz. Quite a distance from things such as Checkpoint Charlie etc, but accessible. Trams and buses are easily usable from outside the hotel also.||Check in - staff didn’t really give much information, it was as if they couldn’t be bothered but it was quick.||Room was clean and tidy. As previously mentioned, being in a street-view room it can be noisy if your windows are open but we didn’t have them open in the night. Air con was very sufficient! It was needed as it was very warm during our stay. Rooms are cleaned every 2nd day too.||Breakfast can be quite busy and chaotic with people pushing in etc but you get used to it! ||Easy and quick check out - we added late check out also and was no bother. ||Would recommend as a lovely hotel to stay if you’re staying near Alexanderplatz!

Very good hotel in great location. Our number was ready for our early check-in. It was clean and comfortable. I enjoyed the chair with a footrest. There were no noises from the outside. Sadly, during our 4 night stay, we had no hot water from aprox 9 pm till 9 am. Breakfast was good, but during popular hours, you need to stay in line for plates and food, and sadly, for a free table.

Firstly the staff were all helpful, friendly and helped. We could not have an early check in but they stored our luggage for us which was all we really needed at the time. Bar staff provided us with extra milk when we asked. Room was same as any Hampton. Clean and tidy. Breakfast was very busy at 8.30am with limited seating but this was mainly due to inconsiderate people sitting just 2 on tables of 6 and putting their bags on the other seats to avoid sharing... a polite request soon rectified this for us, but could see many doing this. Room overlooking the tramlines was a little noisy but you are centrally located and we were only 1 floor up, it might not be so noticeable on the higher floors. All in all good value for money

I would give this really more like a 3 1/2. The location is OK, it's a little bit out of the way. The parking situation is terrible. They have a parking lot but it's underground parking garage and there are not enough spaces for the guests in the hotel. So sometimes you may have to park on the street or try to find another parking garage somewhere and there are not other garage is very close. This is especially annoying in the winter when you have to hike in a few blocks in the cold with your bags. Now the room itself was insanely tiny. It was clean and it was nice but literally if you put your bag on the jacks and you might not be able to get around it. This was one of the smallest rooms I have ever seen. It makes New York City rooms look large. The bathroom is adequate it's pretty standard for Hamptons in Europe. I do like the mirror with the light around the edge. The breakfast is quite nice in this hotel and there's plenty of seating. They have plenty of coffee machines and they have hot chocolate packets. They did not mention my Hilton diamond status when I checked in and I had to ask for my bottles of water but other than that the service was decent.

I do not normally leave reviews at places but this one seemed necessary. The front desk workers are friendly and helpful in general, with the exception of one person - Manager Heinrich. If that's misspelled, and you want to find the guy I am referring to, just look up Alex Baldwin in the cat and the hat movie and you will know who I mean (he looks and acts the character). If you come to him with an issue, he will help you if you are German native. He speaks great English but if you are visiting from America, he will be useless on purpose while smirking at you. Very unprofessional of him to tarnish the great Hampton/Hilton name. Needs to be held accountable.

Candidly, just okay. Rooms are nice but staffing is an issue. I don't require cleaning and my "Do Not Disturb" sign was ignored both days-on the second day, a housekeeping person entered my room while I was standing in my underwear ironing clothes and WOULD NOT LEAVE until I physically led her to the door and pushed it shut. I discovered 90 minutes later that she was expecting me to leave as the hotel had screwed up my reservation and was expecting me to check out a day ahead of my actual departure. Both of these things are totally unacceptable. Several times I've called the front desk and the phone just rings. I sent out laundry and it came back smelling like cigarettes at a cost of €100. There are worse hotels, and unlike many in Europe, this one has excellent beds and AC-but there's weird stuff going on here too that made my stay unpleasant.

I think this hotel is new and still working itself out. We arrived really late on Monday - around midnight. As a diamond member upon check in, I asked if I could have a water bottle since that's pretty standard at any Hilton chain. They said sure, you can go buy it at the bar. Oh well. We went to our room on the 4th floor. It was small and had a "garden view" which I'm sure was much quieter than the street side. The room had a desk, bed, and small bathroom. There were no wash cloths provided either. The hotel itself is located within a 5 min walk to Alexanderplatz which makes it pretty easy to get anywhere. There is a pizza place and liquor store right around the corner as well. The hotel has a bar and a small area you can order some snack items. The breakfast was pretty decent, too. I don't know if I'll ever come back to Berlin, but if I do I think I'd choose the other Hampton on the other side of town. The employees weren't very friendly here and the experience wasn't that great.

We really enjoyed our stay here. The staff is wonderful. The hotel is well located. It's just a short walk to Alexanderplatz and the U-bahn, which are both huge advantages. We found ourselves just hanging out in the Alexanderplatz area often, before coming back to our hotel. If you're lucky they'll be a weekend festival in the area. Oddly enough we came in during a Hispanic Heritage festival I believe. It was fun and there were plenty of good German eats and drink food carts to choose from in the square on our first few nights. The rooms are very clean, small but clean. The free breakfast is well worth the stay here. It was always well maintained while we were there and they give you plenty of time to get in for the good eats. There are busier times that you may want to avoid. We found that 9am was quite busy. We enjoyed the bar area on a few occasions during our stay. The bartenders are friendly and do a great job. We would definitely stay here again.

Nice place! All is clean, quiet and comfortable. Rooms are small, but we didn't mind. Fantastic breakfast buffet included in the room price. Wonderful location with many public transportation options close to the hotel. We would choose this again. Family friendly!

*Super location *Super clean *Fluffy towels *Tram stop right outside doors *Few minutes walk to Alexanderplatz Use key card to activate elevator and in room electricity *Lovely smell in room (but might be problematic if you have allergies or other conditions) *Tea kettle with tea and milk cream in room *Windows open *Soap, shampoo, conditioner, lotion dispenser *Two shower controls--one for temperature the other to control water pressure *A few English language TV channels including CNN, BBC Hilton honors allowed me to use as many points as I wanted along with money to pay for stay, which I appreciate greatly. Great hot and cold complimentary breakfast items including a waffle maker, vegetables, cereal, yogurt, and a variety of breads and cheese. In addition, there is a spacious business center. I also managed to find some board games and books in the business area. The bar area with snacks is always open. There is no room service, but I was easily able to order restaurant delivery using the foodora website. Very impressive. Could not quite adjust the in room temperature to my liking, but was too content to snuggle in bed to bother staff about it. I found the service helpful and friendly, and enjoyed my stay immensely. I would welcome the opportunity to stay again in Berlin.

We expected to be able to park here only to get here and find out that they have only 26 parking spots for over 300 rooms. My husband had to find a spot several blocks away. Traffic was horrible and no place to park to check in. Room I guess is ok. It is small for sure. Major street right out front and train going by every 15 minutes so it is really loud with the bells and car honks etc. I wish I would have read the reviews for this place so we could have stayed somewhere else. This will for sure dampen our time here in Berlin. Glad it is just one night .

4 of us stayed here for 4 nights prior to a Baltic Cruise from Warnemünde (to the North). It is a great place. It is not high luxury so you may wonder why the 5? It just hit all the top end for this type of hotel for me. The rooms are clean and have more space than typical European hotel rooms. Comfortable beds. We were on the street side and I feared too much noise from the street but their double paned windows kept the room quiet. Berlin was terribly warm. In the 90s. We could not get the temperature to go lower than 16C no matter what we did. We don't complain so it's not their fault it wasn't addressed. It was still comfortable. The breakfast is the best I have seen at a Hampton anywhere. It's great and will last you late in to the afternoon. There is a bar there too. I will warn you that the hotel desk staff are not concierge staff and some of them give you very poor or absolutely wrong directions. You may have to ask more than once for clear instructions. The location was perfect. We like to walk and we walked everywhere from here. But it is well served by bus and tram so not worries. Plenty of shopping nearly too!! There is a big mall in a rose colored building right down the street from the hotel. I would stay here again.

Beautiful hotel in the center of Berlin. 20 min. by train from the airport and 200m from the famous Alexanderplatz which overlooks the TV tower in Berlin. Upon arrival the welcome is warm. A fitness room on the lower level of the hotel is also available 24 hours a day. The quality of the rooms is extremely good, the beds are comfortable, the maids spend every day cleaned the room without complaints. A TV with more than 100 channels is also available, it is also possible to connect your own mobile phone. The East Side of the build overlook the "Mercedes Bank" building as well as the Bundesstrasse while those on the west side overlook the little green area surrounding the hotel. For the lunch of superb dishes are available from 6:00 to 10:00. There is something for everyone, sausages with cassoulet sauce, Gauffre nutella, delicious croissants and chocolate bread. At the drinks level, all types of coffee are available, but also orange juice and apple juice. It is also possible to eat on site at lunchtime and for dinner. For my part I have not tested these variants, nevertheless given the quality of the lunch I certainly think you will not be disappointed. A guide at the entrance of the hotel will find you the right excursion on days for your free time. If I can summarize I would recommend this hotel to anyone wishing to be close to the city center and transportation but also looking for comfort and high standards. A specially charm keeping a social room and a computer room, very kindly.

Don't be misled by the 3 stars! This is a lovely and competitively-priced hotel in an amazing location! The staff was very helpful, welcoming & friendly. The beds were comfortable & always my favorite thing about Hampton Inn's. The room was clean and homey. The free breakfast is another major reason to pick Hampton! Breakfast here was decent & had a wide variety: yogurt, cereal, bread, cheese, etc; make-your-own waffles, scrambled or boiled eggs, bacon, & sausages (that seemed a bit undercooked)...but the "hot food" in general was only luke warm. A few very minor things...The shower's soap dispenser was empty...and there was no soap for the sink. The showerhead was detachable and if the cord was even slightly twisted, the whole bathroom floor got soaked! The thermostat in our room was stuck on 18°C (63°F) but felt much warmer with very little room for adjustment. Our story: We arrived late & the room was pitch black. We didn't see the slot by the door to use your room key for the lights. In the darkness we fumbled around looking for a light switch and hit a random button on the wall that started flashing red, alerting the front desk who called us immediately instructing us to press the green button next to it twice make it stop... In the middle of the night, an agonizingly high-pitched alarm woke us up and we couldn't find its source. It stopped after a couple mins...The next day, nearly 12hrs later, the alarm began again. This time it did not stop, we called the front desk and a nice man came up to turn it off....By pressing the green button twice?! The room has 3...THREE emergency alert methods (2 foolishly placed buttons and a pull cord in the bathroom). I have never seen anything like it. One button is by the bed, above the phone, exactly where you'd reach to turn out a light. It's red with a little man on it. A matching red one is on the wall by the foot of the bed...right where you have to shimmy sideways to get between the wall and the bed. The green button I mentioned earlier (that you have to press twice) is next to it...aside from the staff telling us what it was, or how to use it, we'd never have known.

This hotel is exceptional as soon as we walked in it smelled clean and everything seemed brand new. I love staying here, it made me not want to go sightseeing the concierge Fernando Garcia was very friendly and explained everything to us. He spoke English and Spanish perfect And was able to help us get around the city. The hotel has everything from renting bikes to selling transportation tickets to everything else you need. In the evening if you've been sightseeing all day and you just want to get snacks and a drink at the bar you can just sit at the bar and relax. The hotel lounge area is so relaxing it has about 7 flat TV with different channels. We saw several different age groups during our 5 day stay. The receptionist was very friendly and professional. They gym is an adequate size. The complimentary breakfast is delicious, from the. Offer to the juices Waffles, cereal hard boiled eggs, breads yogurt etc. Almost everything for everyone's tastes. Also this is just a few minutes walking distance from Alexanderplatz. It's right next to the holiday in express. The only bad experience was when I asked for extra linen for the sofa bed, the person who came into my room to make the sofa bed had an awful body odor it was awful. When he left I had to open the window because the odor lingered for about half an hour. But I'm in Germany maybe that's acceptable here. Lol. Anyhow I hope this review helps travelers who want to stay here.

We stayed in this hotel for 9 nights in mid-June 2019. Very nice hotel with an excellent location. The breakfast is top notch and the staff are extremely friendly. While I'm sure you can stay in fancier places or suites somewhere in the area, this hotel is perfect for the traveler who will be doing a lot of sight seeing and not hanging out in the room.. the rooms are small but they are clean, but really only for sleeping. Good value