Nette Rab
Google
Since I work nearby and was craving sushi for lunch, I decided to give Hanabi a try. It’s located in the Village Square shopping center. I walked in and was seated quickly, choosing to sit at the bar since I was dining solo.
Someone stopped by to take my drink order, and as I looked through the menu, I realized it was an AYCE (All You Can Eat) spot. Thankfully, when I asked if I could order à la carte, they said yes.
As I waited, I noticed no one came by to take my order. The sushi chefs were standing right in front of me, making sushi for other tables, but no one acknowledged me or offered assistance. After some time, I flagged down the server, who told me, "You don’t order with me—you order with the sushi chefs." Horrible!!! Customer service- he should have said let me take your order.
Honestly, that caught me off guard. If that was the process, someone should have explained it from the start—either the host who seated me or the chefs themselves. A simple, “Let us know when you’re ready to order” would have made a world of difference.
The lack of communication and hospitality made this one of the worst sushi dining experiences I’ve had—and I dine at a lot of sushi restaurants. It was disappointing and frustrating.
Because of that, I wouldn’t return or recommend Hanabi. There are just too many great sushi spots in town that offer better service and a more welcoming atmosphere. A couple of days later, I went to another sushi restaurant and had a much more enjoyable experience.