Karina G.
Yelp
*Updated to my 5 Star review.
**BEWARE! **
Unfortunately my family and I just had an extremely unprofessional experience at Hand cut Burger and Chophouse. I was taken advantage of, and left without a resolution.
On 03/09/23 we dined here, had burger, fries side salad and drinks. Husband had a couple old fashioned's and my daughter and I each ordered a margarita. The waitress asked what kind of tequila we preferred, I answered an anejo, which I prefer to a blanco. (She also asked my husband his choice of bourbon, for his drink.) Drinks came, they were okay.. food was great as always.
The bill came, and my husband noticed right away that there must of been a mistake. We were charged $98.00 for two margaritas. My husband brought his concern to our waitress, she agreed there must be a mistake. She went to ask the bar manager, and he confirmed that's how much the drink was. Evidently the bar used a high end tequila, without confirming the price with us first, NO WHERE ON THE MENU SHOWS THE PRICE OF SUCH A DRINK.
First off, I would never put a high end tequila, in a margarita in the first place.. I would think the bar manager would of wanted to verify that. When we argued our point of being unaware of the price, and clearly should of been notified of the up charge, we got no where, the bar manager had told the waitress, that was the price and that was it.
The next day, still upset by them deceiving us, I called the general manager the next day, the general manager said; "their policy in not to offend the customer, and tell them the price of the drink." (And I quote.) how ridiculous!
Let me tell you I was offended by you not telling me the price of the drink! She was very unprofessional on the phone with me, and said there's nothing she could do, since I consumed the drink. Excuse me, I would of never ordered or "consumed," that drink had I known the price! In all honesty the margarita's weren't even that good! I've had $10 margs that were way better!
In fact my daughter asked if her margarita could be spicy.. again bar manager.. this could of been a clue, that we weren't after a high end sipping tequila in our margaritas! You clearly took advantage, and made your own decisions to choose a high end tequila in our drinks!
If we weren't given the information of the cost of the drink, until it showed on the bill, at the end of dinner, why wouldn't I consume a drink, that I ordered.
My husband reached out to Riot Hospitality group, owners of this restaurant, in hopes to inform them of the experience and the general manager's policy of, "not telling the customer how much the drinks are," not to offend them. Again quoting the general manager.
We have NOT gotten a call back from either the general manager, who said she would reach out to someone who would call us. She couldn't tell me "who," when I asked. Again she was incredibly unprofessional and not helpful at all.
or the Riot group. I waited 6 days to write this review, in hope that there would be a resolution. Again very unprofessional! Will not be back. Would love to hear a response back from customer relations... crickets!