Q -
Google
I went to this location at 5:30pm to pick up. The app shows pick up window is from 5:40pm -5:45pm and the shop is supposed to close at 6pm. Guess what, when I got there, it was closed. There were least 6 people standing outside of the shop trying to pick up their orders.
We waited 10 mins and a group of workers finally arrived. So we thought ok, we are getting our bagels. Instead of addressing the situation, the workers simply unlocked the door and went in without any explanation. I had to ask them what’s going on and they simply said they worked here but they were off duty and there were no more bagels.
Yet in the app, it showed my order was picked up. A ridiculous situation and non existing customer service. Never again.