Taka G.
Yelp
I don't know if other hotel does this, it's definitely the first time I've experienced it, but they charge a hotel by number of people. I reserved a hotel room with one bed and apparently I can't have someone else (girlfriend) sleeping in there. I was forced to change to a two bedroom and pay an additional 7,010 yen. I don't see how they can justify that much additional cost just because one more person is in the room. The additional charge had to be paid by cash. I typically use Expedia for travel and they provide nice ffp, so I couldn't get ffp for the additional charge I had to pay.
I couldn't relax in the shower. The shower would randomly get super hot.
They're not English friendly. I was surprised to see a hotel stationed literally in the haneda airport and not know English. English is Japan's second language, Japanese language is even coupled to English since they borrow a lot of the words. I've been to a low end, $50 a night hotel in Japan out in Ginza and they're able to speak English. I speak Japanese but if there's ever a problem, like the rooming situation, I can communicate better with English.
Comparing cost, communication and stability of their hospitality, I would not come here again. We were at the end of our vacation which was going perfect and then this shenanigan happened.