Hanging Gardens Of Bali

Beautiful Setting, but Terrible Sleep and Outdated Property We stayed at the Hanging Gardens of Bali for three nights, and unfortunately, the experience was far below expectations. On two out of the three mornings, our sleep was completely ruined by a loud water pump sound that started around 5:40 AM. After the first incident, I personally informed the reception and requested that it not happen again in our room. Despite that, it repeated the very next morning. What made it worse was the way the staff handled it — the receptionist initially tried to pass it off as an “insect sound,” even though she herself had earlier confirmed it was the water pump. For a resort that promotes itself as a tranquil jungle retreat, being woken up by such noise at dawn is simply unacceptable. The food was another major disappointment. Both the à la carte breakfast and the dine-in restaurant meals were extremely poor in taste and quality — a far cry from what one would expect at a property of this reputation and pricing. The breakfast not being a buffet only added to the sense of limitation and underwhelming service. To be fair, the one truly positive aspect of our stay was the surreal experience of the outdoor lift and the beautiful feeling of being surrounded by the lush jungle — that part genuinely lived up to the resort’s promise. Unfortunately, everything else fell short. The property clearly feels old and outdated, lacking the refinement, upkeep, and attention to detail expected from a luxury resort. Overall, while the setting is undeniably stunning, the management urgently needs to address the noise problem, elevate the food standards, and train the staff to handle guest feedback more honestly and professionally. Until then, it’s hard to recommend this property for anyone seeking a peaceful and comfortable stay.

Hospitality at the highest level The staff deserve special recognition: every employee treats guests with unparalleled warmth and professionalism. Their attentiveness is always noticeable, but never intrusive – a balance that few establishments master so skilfully. World-class infrastructure The entire facility is immaculately maintained and offers world-class infrastructure. Every detail has been carefully thought out, and every area exudes quality. Pure relaxation The relaxation factor really couldn't be better. The unique location as a luxury retreat in the middle of the jungle creates an atmosphere of peace and regeneration that we have never experienced before. Here you will find the perfect symbiosis of exclusive comfort and untouched nature. Conclusion We will definitely be back and recommend the anging Gardens Of Bli without exception. A resort that deserves top marks in all categories – a real gem!

We had one of the best experiences of our trip in this corner of Ubud. The food is truly a work of culinary art, and I would personally rate their Mie Goreng as one of the very best in all of Bali—an absolute must-try. Beyond the incredible cuisine, what made our visit exceptional was the staff. They were extra courteous, professionally trained, and made us feel so welcome. They have truly perfected the art of hospitality and helped make our stay one of our most amazing memories. Highly recommended! A five-star recommendation without hesitation.

Outstanding location, property and staff. Would go back tomorrow. Dea and Debby were great in the restaurant. Somewhat of a captive situation with evening meals, but not an issue as the restaurant does a great job. The area itself is stunning. The villas were beautiful and spaced in a way you didnt notice the adjacent villas or those below or above.

⭐⭐⭐⭐⭐ Our experience at Hanging Gardens Bali was truly exceptional! Having traveled all over the world, we can confidently say that this resort is among the top in our opinion. The rooms were absolutely beautiful, with stunning views and luxurious amenities that made our stay a delight. However, what truly sets this place apart is the outstanding service. We received phenomenal hospitality from the moment we arrived until our departure. The staff's attention to detail and genuine care for our experience made all the difference. The food was great, but it was the warmth and dedication of the staff that really won us over. As a business owner myself, I must commend what they have accomplished in creating such an inviting and memorable atmosphere. We also had the chance to enjoy the spa, which was nothing short of amazing! After traveling 27 hours from the USA, this phenomenal experience was well worth the journey. We would highly recommend Hanging Gardens Bali to anyone looking for an unforgettable getaway. Thank you for an incredible stay! Dr. Monique & Rene

I would give the resort a five star but…we had some bad incidents. Overall, the customer service and staff were generally very friendly and accommodating, though it did feel like it started to be less and less as we were near departure. The resort was very nice and we enjoyed our stay there overall. But one of our sun glasses went missing. Also, one of our friends who also stayed had a phone charger that went missing. And another couple was interrupted when they were in their room, out in the patio, with the staff entering the room without consent, even after realizing they were in the patio. I was really not expecting that treatment. When we reported the missing items, we didn't feel as if the staff cared as much. Overall, property was amazing and food was good. I would love to return but am not sure.

Absolutely stunning place. The location deep in the jungle is magical, and the view from the infinity pool is unforgettable. The vibes are calm and peaceful with amazing energy all around. Staff were warm and welcoming, making the whole stay feel special and personal. Perfect spot to relax and reconnect.

Hanging Gardens was by far the best service I have ever received at a hotel. I cant even put into words how incredible the hospitality was and all the wonderful workers we were lucky to come across. Best food I ever had. Thank you for an amazing honeymoon!!! If your scrolling past this review, its your sign to book your stay at the Hanging Gardens!