Jocelyn V.
Yelp
DO NOT ORDER FROM HERE!
We had a mishap with our own cake so we had to toss it and I desperately called hoping a bakery could help us out last min. They were the first to say yes and were not too far. HUGE MISTAKE!
First, the woman who answered the call didn't speak English well and wasn't understanding my order so I made sure to specify in detail what I wanted multiple times. I wanted a traditional red velvet cake, with cream cheese icing, absolutely no decoration on the cake, minimalist, and Happy Birthday written on the board. I said "no decoration", "cream cheese icing", "do not use that other icing" (she first told me it didn't have cream cheese icing and whatever icing she said I told her absolutely no), "no decoration", and "minimalism" multiple times.
She then handed me to someone else who I repeated the same instructions to be very clear what I wanted. I thanked them for being able to help save the day last min and we set a pickup time.
I show up the next day and out walks a cake with red crumble all over it. I told her that wasn't what I ordered, repeated AGAIN what I wanted and she brought it back to be fixed.
Out walks my fixed cake along with a woman who pokes her head out to complain to me how they priced the cake incorrectly (it was more for less work?) as if I made that mistake. I said that was fine I'll pay the difference and she just said it was "information for next time". They then show me the instructions they wrote down, to blame me for the mistake on the cake, as if I wasn't clear what I wanted, and all they wrote down was the word "traditional". Fine whatever I had the cake now I needed to go.
It gets WORSE! We cut open the cake to eat it and, sure the center icing had some cream cheese flavor, but it was a custard! It had a thick gelatinous texture. And to top it off, the icing on the outside was the icing I was very clear we did not want. The combination of the two icings was disgusting! We all took a bite or two and couldn't eat it. We honestly would have been better off eating the cake that got ruined out of the garbage it tasted that bad.
I can't stress this enough, DO NOT ORDER FROM HERE!! They are awful and the cakes DO NOT taste good.