Anna Ciara Mason
Google
If You Love Camping, You’ll Love Living at Hanover Parkview: Dirty Rainwater and Gaslighting
When it rains outside, expect rain inside your apartment too! Honestly, a tent might be more water-tight than these apartments.
I’ve lived in several apartment complexes and have never experienced anything like this. Most times after it rains, water seeps and leaks into my apartment and pools in the window sill. I first noticed the issue six months ago and immediately informed management. Ever since then I have contacted maintenance and management repeatedly—politely, patiently, and consistently.
Over time, the response has only gotten worse—delays of over a week to respond are now common. In most apartment communities, water leaking into your home—especially from a window and onto your floors or walls—would be treated as an emergency maintenance issue. But not at Hanover Parkview.
The first three times maintenance came, they tried to fix the issue by snaking the window weep holes and using a wet vac to remove the standing water. For background, a weep hole is a tiny drainage hole at the bottom of a window frame—designed to drain water outside the home, not into it. Every solution so far has been a temporary band-aid. They haven’t addressed the root cause, and now they often ignore my emails for days at a time.
Despite over four maintenance visits—including one with an outside contractor hired by the apartment—the water still drains into my apartment if it rains.
What’s worse is their most recent explanation: maintenance now claims it’s “normal” and that the window is “designed this way.” Their position is that it’s acceptable for water to consistently leak into a living space—that this is intentional. I'm not an architect, but it’s hard to believe that any reputable builder would design an apartment to have pools of stagnant water.
And if this really was the intended design:
Why wasn’t that communicated in the first six months?
Why were there multiple repair attempts if there’s “nothing wrong”?
Why did management and maintenance string me along with empty fixes and vague responses?
When I pressed for answers, I was told to vacuum the water myself. Seriously. Use my own electronic device on standing water—in my home. That’s not just lazy—that’s dangerous.
I’ve also asked multiple times for them to confirm whether the water has spread into the walls, floors, or under the sill. No inspection. No reassurance. Just vague deflections and repeated “repairs” that change nothing. You would think management would care about the risks of mold, rot, structural damage, and warped floors.
Meanwhile, my dog has repeatedly tried—and sometimes succeeded—in drinking the dirty standing water. That’s a real health concern. But as long as the water technically “stays in the window frame,” they don’t seem to care.
What makes this even worse is that I pay a premium to live in this so-called luxury building. And now, I’ve noticed that previous maintenance requests have been deleted from my online account. Luckily, I took screenshots.
If you’re looking for a well-maintained apartment with responsive management and basic concern for tenant and pet safety, look elsewhere.
