Hanover Republic Square

I gave it 1 star because, although the building itself is beautiful, they are hemorrhaging money and nickel-and-diming current residents to make up for it, often unjustly. They distract potential tenants with smoke and mirrors while taking advantage of current residents. After just a year, I know over 5 tenants, myself included, who won't be renewing. My move-out fees were around $1,600, and my electricity bill averages $250 a month, reaching up to $450 in an "energy-efficient" building, which they have not addressed to this day. We also have a shared package room where we get to sift through all packages until we undig ours from the sea of packages in a broom sized closet like luxury tenants. I'll leave photos of the fees and unacknowledged electricity communications, which have been ignored for almost a month. Other tenants have also faced similar issues with bogus electricity and HVAC charges with no response (tenants #3707, #2808). I moved from one unit to another, and my initial move-out charges were over $1,600, primarily for carpet stains in a 12x12 area. They claimed all the carpets needed replacement due to this, even ones that did not have damage. I contested these charges since the rest were typical wear and tear, apart from some anchors left behind. I didn't steam the carpets because it was already known in the community that “it was pointless—they would overcharge and screw you over anyways”. After disputing the move-out amount, they reduced it but still charged over $900, which was still unreasonable. They claimed they did me a favor by removing a $500 transfer fee, which I had flagged as incorrect since my move in date was a day before my lease end, which I said I would happily push out. They said, "it didn't work like that." I'll leave photos they took to justify the $1,600 in damages. Regarding the electricity issue, I've faced months of outrageous electricity and HVAC fees, as have other tenants. My electricity averages $250 a month, going up to $450, in a 1,100 sq ft apartment where I live alone. My roommate only stores things here and doesn't stay. Despite reaching out to the main support team three weeks ago, I've received no response, and they said the property would get back to me, which hasn't happened. Tenant #3707 also never received a response regarding their $300+ electric bill from over 5 months ago. I'll leave those photos here too. In summary, the building is gorgeous and new, but I wouldn't recommend this community. Many new luxury apartments in downtown Austin are more transparent and responsive. You shouldn't have to pay for their issues and deal with extra responsibilities to get any resolutions. For all of this trouble just buy or take your business where it will be appreciated. I have heard great things about 6g and have toured there recently. I most likely will be taking my money there once I'm free from this lease.

If you're looking for an outstanding leasing experience, look no further than Brandon! From the moment I reached out, his professionalism, attention to detail, and genuine care were beyond impressive. He made the entire process feel like a breeze, going above and beyond at every step. Not only did he make sure every question was answered and I have a lot 😁, but he also anticipated needs before I even thought to ask! Brandon's customer service is truly next-level. His friendly, approachable demeanor creates an atmosphere that’s warm and welcoming to the point that I would recommend his company and expertise in assisting a potential family in finding there new place to call home, you can also tell he’s passionate about ensuring you find the perfect place to call home. If you're lucky enough to work with him, rest assured, you're in the best hands possible. Thank you, Brandon, for turning a typically stressful process into an absolute pleasure!

Just moved in and love this community and the team who works here. Beautiful views, great coworking space, and such a great experience overall. Definitely happy with my choice! Alex did a great job getting us organized for move in, Cassandra is wicked fast on responses, Paul is awesome at everything and doesn’t miss a detail, and Metro is such a joy to be around.

I love my apartment! Such beautiful views from the floor to floor glass windows and mostly very nice tenants. Metro is the absolute best concierge! He’s gone out of his way more than once to help us and make us feel at home. I love coming home and seeing both Metro and Mo at the front desk welcoming us home.

Metro is my favorite ! I love seeing him everyday and I love his awesome energy :). John works in the front office - he's an amazing leasing consultant and he goes above and beyond to help prospective renters and current renters. He even got me stamps today for some outgoing mail. Grateful to live at the Hanover!!

I've now lived in 3 units @ The Hanover Republic and the below is my honest feedback given my experience and tenure. TLDR: The best team. The best building. The best amenities. "Pros" - Property Management/Leasing Team: I can't express how much this team has been helpful. Although I have less contact with them compared to prior buildings (which speaks for itself), they always do everything they can to accommodate requests. One example is when my key fob battery stopped working. I went to concierge to have it replaced. As they were investigating the property manager (Brandon at the time) overheard the conversation and immediately dropped what he was doing to bring me a new fob. The new manager Cassandra has gone out of her way countless times to make sure I've always received prompt responses to inquiries or offered support with unit relocation. Cassandra is one of those people who treats everyone like a 'new' tenant with every interaction. In my opinion she has set the standard with others under her leadership and is the primary reason I continue to enjoy (and will stay) living in the building. - Concierge: I've never met a group that has been more helpful with coordinating different tasks like packages and amenities. I am one of those people who receives (way too many) work-related packages. They've never made me feel 'embarrassed' and have more than once helped get packages to my apartment. They've gone above and beyond to help handle items while travelling or away for long periods. The team member who stands out the most is Metro! Every tenant in the building appreciates him so much!! - Amenities: The view from the rooftop pool, event spaces, and gym are breathtaking. Just check out the website and look at the gallery which speaks for itself. If you're indecisive from the photos just come in person - you WON'T be disappointed. "Cons" - Window Cleaning/Pool Area: Sometimes when they're cleaning the windows, there is equipment/cones that are left out around the pool. I know this isn't the teams fault so much as it is the cleaners. Just remember things happen and delays occur. It's a very large building and there's plenty of windows they have to clean. - Amenity Hours/Rules: Be sure you read your lease and FULLY understand the amenities, hours, rules & regulations, etc. It's usually (and I've been to blame myself) that people get upset about something they didn't take the time to read and fully understand. - Maintenance Requests: There are days where I have submitted a work order and it was handled within 24 hours, then there has been a time or two I submitted a work order and it took a week or so. Keep in mind the maintenance team receives requests for everyone and they're prioritizing high level issues first. You never know what someone else could be dealing with (or caused for that matter). Both of my issues were far down on the list (filter replacement - which is already done every 6 months, but I'm a bit picky, and a minor lighting issue). - Unit Rates/Costs: As with any building, the rates can frequently fluctuate with demand/availability/market. This can be annoying for everyone. They will do whatever they can to work with you within reason, but there are things that are out of their control from a system or business standpoint. This is one of the highest rated (and newest) buildings downtown. You're getting what you pay for! - Coffee Machine: This is the only thing I wish they had. A commercial espresso machine that makes non dairy (or dairy) drinks outside of the conference rooms/amenity space on the high floors.

Living at Hanover Republic has been a great experience. The management team is professional, responsive, and maintenance requests are handled promptly. The concierge at Hanover is always welcoming and making you feel at home, especially Metro!

This review is for those moving to Austin, TX, potentially from a different state, looking for the most ideally located high-rise downtown! I visited the property once, and Hanover stood out from the typical list of apartments you come across downtown. It's the staff that made this property feel like home. From the amiable concierge staff who always went above and beyond to make me and my 3-year-old golden retriever feel welcome every time we walked into the door to the leasing team who was nothing short of accommodating from day one, sending us videos, measurements, and photos of our unit so we could plan and order furniture from afar. Shout to Cassandra, Brandon, Paul, Metro, Alex for making living here unforgettable!

I've lived at Hanover Republic Square for almost a year now, and it's truly been a wonderful experience. From the moment I moved in, the leasing office made me feel at home, providing exceptional support and always being responsive to any questions or needs. A special shoutout to Brandon, the property manager, who has been absolutely fantastic. His attention to detail, commitment to maintaining the community, and approachable demeanor make a huge difference in the overall living experience here. The property itself is immaculate, with beautifully maintained amenities that make everyday living feel luxurious. The gym is always clean and equipped with everything you need, the pool area is perfect for relaxing or hosting friends, and the common areas have a welcoming vibe that fosters a sense of community. Beyond the amenities, the location is unbeatable, providing easy access to everything I need--whether it's a quick walk to local shops, enjoying nearby restaurants, or experiencing the vibrant culture of downtown Austin. I highly recommend it to anyone looking for a quality place to live with a management team that truly cares about its residents.

This is a review of the tour of Hanover Republic Square. Brandon from the Hanover leasing team was fantastic! Before the tour, he actually gave me a call to learn more about what I was looking for, which made the entire experience feel super personal. Brandon was friendly, easy to talk to, and really went above and beyond to make sure I felt comfortable and informed.

10/10 place & people!! Cassandra is the sweetest & the absolute best! This is going to be my 2nd year living here & I would not want to live anywhere else in Austin.

BE VERY CAREFUL! Similar to other reviewers across various sites, I almost fell victim to predatory business practices from Hanover Republic Square. The old "bait and switch" came about during the lease signing process. The price that was advertised and shown on the application miraculously switched to a higher rate when the lease was presented. I questioned the change in price and never heard back. Please take your business elsewhere so you don't fall into a scam at, what appears to be a nice place, but really is a deceptive scam.

Despite not having a scheduled appointment, the leasing staff were extremely accommodating. Paul Z provided a thorough tour of the floor plans and amenities. And promptly answered any questions I had. Ultimately, i found what I was looking for and signed. Ive also worked with Brandon and Cassandra. They have always been professional and genuinely good people.

Hanover Republic Square is truly exceptional! The units here are nothing short of amazing; spacious, modern, and thoughtfully designed, providing a blend of luxury and comfort. The breathtaking views from various units are the highlight, offering stunning panoramas that make every moment spent at home truly special. What sets Hanover Republic Square apart is not just the lavish units but also the incredible staff. The team goes above and beyond to ensure residents feel valued and cared for. Their professionalism and friendliness make living here an absolute pleasure. The attention to detail in every aspect of the building, from the stylish interiors to the unparalleled amenities, makes this place more than just an apartment--it's a community where residents feel proud to call home. If you're seeking a premium living experience with an incredible view, outstanding units, and an attentive staff, Hanover Republic Square is the perfect place to be.

I have lived and worked at Hanover Republic Square for over two years now and I absolutely love the location, and the amenities are the best in downtown Austin! If you are looking for a new home in Austin this is the place to be!

Hanover Republic Square looks nice, but once you look under the hood you realize that you are about to lock yourself into a lease with a very uncaring management team. 1. The elevators are consistently broken resulting in wait times of greater than 7 minutes. Now imagine that over 1 week every single day. It takes them roughly 1 week to repair the elevator. 2. Zero Guest Parking. There is absolutely none, not even for half a day. Given the building is downtown this is problematic. 3. Package Theft - Look through the reviews and you will see a consistent theme of package theft. They have cameras in the room, they just won't investigate the problem. 4. Management - Help the guests, be proactive with communicating the elevator issues, solve some of the package theft. 5. Lots of noise from 4th street in units that are facing east. This is not the buildings fault, but the noise is extremely loud that comes from the bars. Not something you want when you are paying $7k+.

The worst staff I've experienced. I really don't need to go into further detail just read all of the other countless reviews. TERRIBLE. "If there was a zero star option for a review" kind of establishment!!

HORRIBLE and RUDE staff. NOT worth the expensive price. You're better off somewhere else. I moved out as soon as I could.

Not a quality building. Rude staff and VERY unhelpful. Myself and other people have had multiple packages stolen. DO NOT RECOMMEND

I liked this place when i first moved in. The concierge is great. The building is nice. But ive been here 5 months and had 10 packages (outgoing and incoming) so far missing. If you value mail, do not move here. Nothing will be done to correct it. I had christmas gifts not show up. Tracking says delivered here so you are not going to win a dispute. so its totally something to do with this building. They wanna charge me 10k to break my lease so im locked in to this bs. Like i said, if you run a business from home or get sent mail from family, you can move here, but just know its a gamble whether you will receive your mail. And if you send out mail, i would totally reccommend walking the 6 blocks with packages to the post office instead of leaving them for pickup here.

I had very high hopes moving into this building, but overall had a very mediocre experience that led me not to renew. It started off with a great deal - 1 month free - but was soured by the high turnover of the staff, which led to a lot of unfriendly encounters down the road. I really liked some of the staff, shoutout to Nicole, Marco the MVP, and Davin. However, the staff turnover is so high that you are dealing with new people every week. This led to a lot of miscommunication. The apartments are nice, with good views, but the build quality is horrible. Noise travels easily. Back to the Bowie

Dec '23: Since joining as Property Manager late summer/ early fall, Crystal Egan has helped make a lot of positive changes. Among other things, she is very understanding, responsive, and communicative with residents -- there is much more proactive communication and recognition of the things that were working against residents previously. She takes concerns seriously and is never dismissive -- ultimately, most residents just want their concerns to be heard, and Crystal takes care of that. She has also started organizing regular resident events in our amenity spaces, which actually make HRS feel more like a community. Cassandra -- who is one of the nicest and most friendly community managers I've encountered in any building -- is still at HRS, and Crystal has brought in new leasing agents and front desk staff that seem to take a vested interest in resident satisfaction. Because of Crystal, Cassandra, and the new team, I am considering renewing my lease and would recommend HRS to anyone looking for an apartment downtown.

After looking at a couple buildings in downtown Austin, we are so happy that we chose Hanover! The building is beautiful and in the perfect location downtown. Cory and the entire office staff are amazing and have been so helpful from the start. Marco and Devin at the front desk are the best and give first class service every single day! Highly recommend this building!

Great place to live! This is by far the best apartment in the Austin area! Staff is great and property is clean. You can safely walk your dog around the property at night without feeling like a windowless van is going to pull up and kidnap me and the next thing I know my organs are being sold on the black market. Go check out this place because you won't be disappointed!!!!

So happy I moved here! Staff is so friendly and the walkability is amazing! I've had so much fun at the resident events and my friends love visiting.

Come see Davin who will always greet you with a warm and welcoming smile! This is such a beautiful and exquisite building that is at the heart of Austin!

Unfortunately, I didn't end up renting here because I found a preferred unit elsewhere, but I did LOVE the property and my tour and I wanted to write a review for the great service. I came in from out of town to tour and Taylor helped me view units and the property. It was really easy because they had a ton of model units so it was quick and convenient. She was excellent - asked and understood what I was looking for, showed me units that fit my needs and budget, and gave a comprehensive tour of the building. She also answered any of my questions I had after and was extremely helpful. I highly recommend even though I didn't end up renting here.

The team at Hanover Republic Square is top notch. Cory, Taylor, Nicole, Cassandra and Jordan are the best of the best. Absolutely best building in Austin.

I just recently moved into Hanover Republic Square and I could not be more thrilled to call it home! Absolutely all of the staff (Taylor, Jordan, Marco, Cassandra, Nicole, Davin...) have been unbelievably friendly, kind, accommodating and helpful throughout my somewhat complicated move in process and it has made all the difference. It also helps that it's a stunningly brand new building! 10/10 recommend for anyone considering living here. You won't regret it.