S C.
Yelp
Not coming back. I had high hopes for this place, since my parents visited with our small children, and had positive feedback. Our experience was pretty dismal. We started off by having some ice cream (it's right out front so it's the first thing kids see). There were two people in the truck but apparently only one was working. We waited about 15 minutes for our ice cream (there was one order ahead of us--two cups of ice cream, nothing fancy). People in line joked that perhaps they were still churning it. Anyway, then we proceeded inside the store. We paid $40 for two adults and one child (one child was free due to age). We were told this included 3 small pumpkins (one for each wristband), the corn maze, and a hay ride. OK, seemed a bit pricy, but whatever. The hay ride was ok. The corn maze was not very well maintained, but the kids thought it was fun (although they got through it in about 5 minutes). We got our pumpkins and walked back to the store. I decided to pick some flowers (50 cents a stem), and while I did manage to get a small bouquet together, I must say the flower area was not well maintained at all; it was full of weeds, and there wasn't a huge variety. But fine. Then, we went into the store to check out the veggies, etc. My husband decided to load the kids and pumpkins into the car while I paid for our flowers/veggies. As my family was leaving, this one female employee asked if they were with me and I said yes, we got three pumpkins as instructed. I asked if they needed to come back and check out or something. She said no, but that we were only supposed to get two pumpkins and we'd have to pay for the third. That's when I told her another employee had specifically said we were able to get three--one for each paying person. She just kept arguing with me--she didn't care that someone else had said told me otherwise, and she didn't care to check if perhaps she had been wrong. She just insisted I pay again. I was about to go to management, when, at the register, the first employee told her she was wrong. No apology or anything. I've never experienced anything like this...worst customer service ever. Don't come here unless you want to feel unwelcome. There are so many other places in the area to go for pumpkins, mazes, fresh veggies, flowers, etc. Their slogan should be, at Hanson's, the customer is always wrong!
