Dave L.
Yelp
This is a very interesting restaurant. It has all the
pieces to be one of South Orange County's finest
and best restaurants. It has a Michelin Star written
all over it, but the pieces are put together wrong.
The design and execution of what the kitchen
creates does not do the kitchen any good.
The front of the house is so disorganized that
the back of the house, the food, the product
is compromised.
Let start with what is right about Hanuman Thai
Eatery: the food! Excellent! Fresh and flavorful.
The staff is kind and helpful. The location is
beautiful and central to OC. The style is like
you are on the island of Bali, very nice, exotic.
What is not so good about the front of the house
is how they manage the waitlist. Yes, We put our
name on the Yelp list at 6:45 p.m. and were told
our "estimated" seating time would be 7:30 p.m.
We arrived at 7:30 p.m. and checked in. No problem,
we waited in our car......and waited......and waited....
so I checked in again, and were told they are running
late. At 8:00 p.m. we checked again, and more
apologies and excuses.... so we waited longer.
At 8;30 p.m. we checked again, and were told we
are not on the waitlist. I reminded the same gal
that I checked in at 7:30 p.m and here is my app
on my phone, we are 13th in line. OOOHHH she
says, Yes! More apologies and excuses.
We finally sat down outside at 9:15 p.m. The
food came at 9:30 p.m.
The menu is limited and could use more veggies.
There is an imbalance of proteins and cooked
veggies. The curry came poured out on a plate
with rice? It should be presented in a bowl to
keep the heat and flavor in it.
They ran out of mangos and sticky rice, of course.
There is a large parking lot they use for the waiting
area. Why not build a platform and create a larger
seating area with tables? They have the room to sit
40 - 50 more people to increase sales and make
people happy like us who had to wait for two hours
to be sat down.
I hope they figure out these issues, because this is
a restaurant with such great potential.
One more final "It irks me," is they gave me my
bill with three choices of tip: 20%, 22%, and 25%.
What? You think this is the Capital Grille? Mortons?
Maestros? NO, silly.
I had to get out my phone and type in 18% to
figure out the tip. 25% tip!! That is funny.
You make me wait three hours and expect
that kind of tip?