Scott P.
Yelp
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HOSPITALITY HOSPITALITY HOSPITALITY
Wow... a SUPERB experience last night at Happy Accidents in so many ways...
I'm watching HA mature right before my eyes; as this establishment evolves into a delicious mixture of creativity and hospitality.
Hospitality...not just service...
Hospitality is an "art form" extension of service and rarely present in our daily transactional service economy.
Our Happy Accidents experience:
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Our entire evening experience was enhanced, and will be forever remembered, by our server's ability to extend efficient service into Hospitality.
She was present during the conversations
She was engaged for the entire service
She was knowledgeable and offered informed opinions
She was warm, friendly, and welcoming
She took ownership of our experience
She cared
Felt like we were guests in her home, and the entire world around us melted away.
And her supporting cast, did a nice job of seamlessly supporting our server / host / guide Bre*
This was a special evening for some folks who just finished a long, arduous (grueling) Medical School journey earlier in the day. I'd planned on cooking a special meal but "pivoted" and I'm so glad I did. Because our experience was something I couldn't possibly replicate at home - exceptional cocktails graciously offered by someone who understands the difference between just plain service and "Hospitality."
Over the years my wife and I have enjoyed some fabulous dining experiences, at the very best restaurants in the world. Copenhagen, Switzerland, Andalusia, Seoul, it didn't matter "where" ... if it was special, we found our way there.
Additionally, I've also been a member of fine dining clubs which (unpretentiously) deliver three things:
- Access
- Consistent food and drink
- Exceptional Hospitality
Feels like Happy Accidents is smoothly transitioning into this mature space gracefully.
* unsure if it's Bre or Bri ... I'm sorry
A memorable special evening for three adults
$172 tab cocktails, food and desert ...
$55 gratuity reflective of Bre's Hospitality ...
HOSPITALITY: two examples worth viewing
https://www.ted.com/talks/will_guidara_the_secret_ingredients_of_great_hospitality?language=en
https://www.ted.com/talks/anna_dolce_dolce_service_isn_t_same_as_hospitality
** I've read some of the reviews here, and wonder if they're sometimes possibly reflective of the baggage the reviewer dragged into HA upon their arrival.
While ABQ may not be the most sophisticated dining / cocktail bar town (thinking Austin, San Antonio, SF, NY, Chicago, Boston) ... I'm appreciative HA seems to push past the negative vibe of the ignorant, and keeps moving forward through continuous improvement. Something which might inspire us all to do in our own lives.
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