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We really like the Bellevue location, so we were super excited that Alderwood was opening one too! We made a reservation a few days in advance (for 9/27 at 5 PM) with the soft opening discount. However, when we arrived, the front staff said our reservation was at 5 AM, which was odd since the restaurant isn’t even open then. 😅 We ended up waiting about half an hour before being seated. It seemed like they were a bit short-handed, as several tables were still waiting to be cleaned.
Once seated, we got a table with individual hot pots, which was great since we could try different broth flavors. We really liked the broth at first, but after they refilled it with plain soup, the flavor was completely gone. It would be nice if refills could be done with the same flavored broth that was originally ordered.
We ordered the premium AYCE option, but later found out that several items on the menu were not available. Love the freshness and quality of the ingredients. We also paid extra for the sauce bar, but unfortunately, most of the side dishes didn’t taste quite right — the fried chicken wings were the only thing we really enjoyed. The kimchi and marinated cucumber tasted really weird. We used to love the sauce bar items at the Bellevue location when we visited before summer, so maybe the recipes have changed.
When we started ordering food, it came out in very small portions — sometimes just a few pieces. But toward the end, everything suddenly started arriving in double portions, and it got confusing which items we had already received. After the meal, we also found out that ice cream was out, which was a bit disappointing.
Lastly, when we got the check, the soft opening discount wasn’t applied, and our server had to ask the manager to fix it.
That said, all the staff were very friendly, and Ben in particular was super attentive and explained everything to us clearly. The new Alderwood location is spacious, bright, and beautifully decorated, and we’re hoping that once things smooth out after the soft opening, it’ll live up to the great experience we’ve had at Bellevue.