Tiffany N.
Google
My boyfriend and I visited for the first time on a Monday afternoon around 2:00 PM to try the $19.99 happy hour AYCE classic hotpot, which initially caught our attention given the competitive price point for the area.
Unfortunately, the service fell FAR below expectations. Upon arrival, we weren’t greeted (and that’s fine, I don’t expect to be greeted. However, a simple “hello” would’ve been nice) and stood at the front for around five minutes before being seated. After being brought to our table, menus were dropped off without any sort of explanation, and our server left without clarifying how the happy hour or AYCE options worked. The menu itself was somewhat confusing as it did not explicitly specify whether AYCE was included in the happy hour pricing, which created confusion from the start.
After navigating the menu ourselves the best we could and being ready to order, we waited an additional fifteen minutes without any follow-up. I want to emphasize that there were only two other tables in the entire restaurant at the time. Eventually, I had to walk to the front to locate our server, who was on his phone, in order to place our order.
Throughout the meal, there were NO check-ins, not even one, to see if we wanted to reorder items, which is crucial for an all-you-can-eat experience. We ultimately had to go to the front again to place another order for more meats, because that’s the only thing you can’t get yourself at their toppings bar. Another maybe 20 minutes had passed, and we were under the impression our server would not come to our table at all and so at this point, we just want to pay and leave. AGAIN, we walk to the front to request the bill and complete payment.
As someone who works in the service industry, I fully understand that delays can happen during busy shifts. However, this was not the case during our visit. The lack of attentiveness and communication made the overall experience disappointing and extremely underwhelming. Unfortunately, based on this visit, we do not plan to return.