Sonia B.
Yelp
Ugh, it pains me to write this review! I'll start by saying I'm a fan of Happy Lemon's drinks and waffles! However, this review is based on the horrible service and experience encountered at this particular location on our last visit.
Went in on a Tuesday evening to purchase a couple of chocolate bubble waffles. There were 3 orders ahead of us, and we were told it would take 20-25 minutes for the 2 waffles. We were willing to wait since we came all the way just for the waffles! Turns out one of the waffle makers was broken. So, instead of 2, there was only 1 maker available. Several people came in after me for drinks, and those were being made while the waffle maker was free. Wouldn't you think that they would start a waffle and then start prepping the drinks?! The mismanagement was horrible. What was supposed to be 25 minutes turned into FIFTY!!!
Normally, I would've walked out, but these waffles were for a toddler who would've been really disappointed not to have one after a long drive over!
No one working was friendly. 1 of my 2 waffles was almost given away to someone behind me. Garbage can was gross and overflowing, and not one employee thought to take care of it.
It was a disaster of a trip. People behind me canceled orders because of the ridiculous wait and mismanagement of workers/ time.
Will NOT return to this location! I would rather drive all the way to the UIC location, which is friendly and clean!
Seriously, though... if you are known for waffles and drinks, how do you not have a backup for a waffle maker that goes down?! It's mindblowing. I get that things happen, but at least train the staff to handle such situations.