Harbour Hotel Fowey

A lovely stay! Despite the mad weather, I really enjoyed my stay in this beautiful hotel. Lovely touches such as gin (although they could provide complimentary Tonic!), lovely bramley products and amazing views. The bar had great views and was a lovely spot for breakfast. My only complaint would be to charge for the cooked breakfast with the rooms rather than an additional bill.

This was our second visit. The last was four years ago and bore no resemblance to this visit. On arrival we found our pre ordered parking space , signposted in our name used by another. The cost of £12:50 to park is really expensive.||At reception we paid for the parking and lodged £50 to cover spending in the hotel. The room was spacious but the signature gin decanter gave us a very weak gin and tonic.||The turkey dinner was dry and we were told if we had wanted gravy we should have asked !!!||The atmosphere was not Christmassy but we enjoyed our own company. The £10 extra for a cooked breakfast too seemed another excessive charge. ||On checkout we questioned what was being done with the lodged £50 and was assured it would not be charged. We checked our account on arriving home to find it indeed had. After discussions with the hotel we were told it had now been withdrawn. If we had used a credit card it would ha been weeks before this became evident. ||We have stayed at several Harbour Hotels over the years but sadly not anymore. We all realise that overheads have had to be increased but service should be better to ensure your guests all enjoy the visit.||To add insult to injury it appears that the hotel has found some uncharged items which were not shown on final accounts. ||Thanks for the memories but you really need to up your game and sort out the poor service shown to our party.

Beautiful hotel, fabulous views. We attended a wedding here in December and it was beautiful - the only negative thing (and it would a MAJOR concern if I was the bride and groom) was that there is a sound limiter in the main room so even though they had a fabulous small band (who played acoustically) it was setting off the limiter constantly which meant the electricity was turned off for minutes at a time! It was a shame as it seems set so low that even the guests singing together without the music set it off again!! I think they need to set the limit a bit higher!

We were thoroughly spoilt at the hotel during a family celebration. The food was amazing and plentiful; the surroundings were spotless and the staff were so helpful. We were able to arrive early to make the room our own with decorations. The hotel went way above and beyond providing us with cake board, stand and knife on a separate table for our cake. The events team were extremely helpful over the several months we had been arranging this event and couldn’t do more to assist in all we wanted for this event. Sonia, especially, was wonderful, thank you. She gave us confidence to know everything would be perfect for our special day and she was on hand throughout to ensure everything went smoothly.

Stayed 2 nights on a bed breakfast and dinner option The positives: All staff very friendly and efficient especially in the bar and restaurant. Decor was quirky and smart, beautiful views. The food was well presented and delicious and very good quality Gin and tonic in the room and a coffee pod machine Negative Probably the most uncomfortable bed ever. Two beds together to make a king size covered with lumpy misfitting topper. Duvet too small for cover leaving a foot of spare cover at the top Pillows were long but no filling. Given this was a superior sea view I expected better. The

There are always faults to find with any place of you want to. I could bemoan the woeful lack of parking in a steep, hilly place BUT they try to help and we did bag on of the available spots they have so no complaints. Staff lovely, very nice bar manager, but most of all THE VIEWS! Fab for a relaxing getaway in one of my favourite towns.

I have no issue with the food here (the review is for dining, not a stay), but I have to draw attention to the completely abysmal service we received as a group for our afternoon meal at your hotel back in late October.||The main server was an older lady who was rude, dismissive and completely wrong for any job in service, although sadly she is no doubt the type of arrogant employee who has worked in hotels and restaurants for most of her life and simply doesn't care about the appalling experience she gives to guests, whether resident in the hotel or not. ||What is also concerning is that the junior F&B management on site at the time clearly didn't know how to deal with the matter, even though they were told the issues at the time...at the very least a small discount would have been appreciated as I think I had to get up at least 5 times to try and get someone to assist and to no avail.||Please do not market yourself as a premium dining or hospitality experience if you can't train or employ the right people. Trust me, bad chefs and bad service as well as inept owners who don't want to invest in their business or people is what is killing the UK hospitality industry right now, not government taxes or rates (which are just the tip of the iceberg/icing on the cake). I really am passionate in trying to save businesses by educating and highlighting where they are falling down!||Please train better, understand basic service standards and etiquette and get rid of nasty, old staff who should have retired long ago, and who should never have been in a customer facing role in the first place!||As a side point, what is all the more disappointing was that I dined here with my wife a few years ago and the whole experience and service was impeccable so standards have clearly fallen into the abyss!

Beautiful location, enjoyed the estuary views from our room and bar/restaurant. Very helpful staff, very warm welcome, lots of attention to detail/extras not expected. Had it rained, wellies were available. Very cosy room felt very comfortable.