Harbour Hotel St Ives

Visited the terrace for afternoon tea and pizza for the children. Beautiful setting, fantastic views. The staff were excellent. Despite there being a wedding on we were well looked after. The food was brought swiftly and it was to a very good standard. Thank you to Ross who looked after us. Definitely worth a visit!

⭐️⭐️⭐️⭐️⭐️ Beautiful Venue, Exceptional Team – Perfect Wedding Experience!||We honestly can’t thank Bliss and the entire team at the St Ives Harbour Hotel enough for helping us deliver such a perfect wedding day. From start to finish, everything ran smoothly, professionally, and with a real sense of warmth.||Value for money was outstanding — the quality of the service, the venue itself, and the food were all top-tier. Speaking of the food, it was amazing and served exactly on time, which we really appreciated.||The staff were fantastic across the board — friendly, professional, and clearly working as a team. They kept us in the loop at all the right times without ever feeling overbearing. We were able to drop items off the day before, and they worked brilliantly with all of our suppliers. I genuinely don’t recall a single thing we asked for being a problem — just great service from a team who clearly know how to host weddings.||One thing worth mentioning is the venue's music decibel limit, which some people might worry about. But honestly, don’t let that put you off. The sound levels were more than loud enough — any louder and you wouldn’t have been able to hear yourself think! With the right DJ or band, there’s absolutely no compromise on atmosphere.||The views from the hotel are stunning. We held our ceremony upstairs in the large room and had our wedding breakfast and evening celebration in the Godrevy Suite downstairs. Both spaces were beautiful, well maintained, and created exactly the feel we were hoping for.||We’ve already recommended the venue to others on wedding forums — we love St Ives, and this hotel really is the ideal place to get married. All our guests commented on how gorgeous the venue was and how ‘posh’ it felt. But that’s the thing — this hotel isn’t trying to be posh. It’s simply high quality, beautifully run, and full of character, with none of the pretentiousness you sometimes get with high-end venues.||Thank you again to Bliss and the team for being such a huge part of our day. You helped make it unforgettable.||– Julie & Aaron

I had my 50th Birthday in the Hotel Restaurant. The views are fantastic, the food was delicious. The staff were lovely. Huge shoutout to Rachel, the restaurant Manager, she was absolutely fantastic, nothing was too much trouble. She was so welcoming, kind and extremely organised. Thank you for making such a lovely evening.

After many fond visits to St Ives growing up, my mum and I booked a long-anticipated break at the Harbour Hotel, hoping for a luxurious, relaxing stay after an incredibly difficult year. Sadly, the experience was nowhere near what we had hoped for, and we left feeling disappointed, frustrated, and let down. We chose the Harbour Hotel for its reputation and premium price point, expecting top-tier service and clear communication. Upon arrival, however, we were immediately met with confusion. The booking stated that breakfast was included, but we were told that only a continental breakfast was provided, and if we wanted a cooked option, we’d have to pay an additional £10 per person per day. This wasn’t specified during booking and felt misleading. Parking was another unexpected hassle. There was no visible signage, and after circling the area several times, I eventually ran inside to ask where we could park. I was then told I’d need to hand over my car keys to a valet. Again, this was never mentioned during booking. To make matters worse, no photos were taken to document the condition of our car, and access to it was limited unless requested well in advance—an inconvenience that should’ve been made clear ahead of time. Our room brought further issues. The television repeatedly lost signal and showed an error message. I alerted reception twice, and although they claimed maintenance had resolved the issue, it was clear no one had even checked it—the remote hadn’t been touched. Additionally, the housekeeping was unreliable. Despite placing a card on our door daily requesting fresh towels and cleaning, one day we returned from a long, relaxing day at the beach to find that our room had been completely ignored. We called reception, only to be met with a rude response insisting we hadn’t requested cleaning and claiming staff had taken a photo of our door as proof—an unsettling and unnecessary approach, with no attempt to show us the photo or resolve the issue kindly. When we requested towels, they never arrived. Two hours passed, and a second call to reception led to more frustration and argumentative responses. It was clear that customer service was not a priority here, despite the hotel’s premium branding and pricing. The final blow came at checkout, when we were presented with a surprise parking bill—£10 per day. We had explicitly confirmed that parking was included when booking, and even called ahead to secure a space. No mention was made of this additional charge. We don’t like to complain, and all we wanted was a relaxing, restorative holiday. Unfortunately, this experience was stressful and disappointing from start to finish. There were multiple opportunities for the staff to make things right, but none were taken. For the money paid and the expectations set, this stay did not deliver. We will not be returning, and we would not recommend the Harbour Hotel to others seeking a truly relaxing and professional experience.

We book for long weekend hotel 4 star for 745£ I know we didn’t choose sea side view but that what we have for that money is too much… Picture attached. Room was on ground floor with no view.. wall view (like prison)and some disgusting outbuildings. For moste stay WiFi wasn’t working and phone reception also wasn’t working (we are in 2025) no signal. They put us on ground floor on the end of hotel. Toilet seat was with yellow stains, toilet brush also discussing. Shower glass bottom protection half destroyed so when we took shower water was everywhere. Bin in bathroom rusty.|I don’t know what they have in mind to use room with that view for customers is should be a storage… |We expect 4 star hotel experience. It wasn’t! 745£ plus 30 for parking really?!

Another delightful stay, the whole team were a pleasure to be served by a friendly and efficient welcome was always received day or night. We were a little disappointed with our room size on arrival but were very quickly moved to a great room with a side sea view. Lots of road noise but that is not the hotels fault. Lovely bed and bedding, good wardrobe and dressing table and ample tea and coffee amenities. The spa was immaculate at all times. We hope to return soon, it would be nice if Harbour Hotels offered a loyalty programme or incentive. It’s a little disappointing to read that guests staying next door in the unassociated apartments receive discount on food, drinks and spa treatments our stay was far from cheap and a little reward would be much appreciated.

Very nicely located hotel with pretty views and easy to walk to the beach and St Ives town. Our room is absolutely tiny and impossible to walk around the bed you have to climb around each other. You can’t open the wardrobe due to the bed being in the way. The coffee machine is in the wardrobe as there is no other room in the space. It’s a bit silly and should be a single room really and shouldn’t cost £300 a night. It’s very loud as it’s on the road side of the hotel which is very busy all day and night. The room isn’t very clean it has lots of dust and mould in the bathroom. Sadly the shutters do not close fully and so it is not dark at night and the room is overlooked by guests in the bar. The package including breakfast is very stingy unless you pay extra for hot food. May as well do room only and eat somewhere locally that has nice local and homemade produce rather than frozen cakes and sliced white bread.

Attentive service. Lovely food. At times it seemed under staffed. Had to wait for breakfast as it was running behind when I went down for 7.30am. I wanted to sign for my dinner. But the waiter was busy and said he'd sort. I was charged for my dinner and someone else's and they ate a lot more than me! no one was at reception when I wanted to checkout. I had to beckon him to come inside. ( He was standing outside) There seemed to be a shortage of glasses. My Bramble cocktail on the second day was served in a whiskey glass. I prefer a cocktail glass