Emma Murphy
Google
A few months ago, I married the love of my life. I am Beatle obsessed and we had a music themed wedding. But instead of looking back with joy, I’m still carrying great regret and hurt from how we badly we were treated at our wedding venue. The Hard Days Night Hotel, Liverpool.
After much back and forth we did receive a refund and an apology from the area manager. Some of the staff and general manager fobbed us off with afternoon tea and untruths to start. He then defensively tried to deflect and cover the huge issues we experiencedwith passive-aggressive comments and lies. I can't begin to tell you the distress caused on the most special day of our lives, one we can't get ever get back. Because we received a partial refund I thought, I wouldnt leave a review, but even as time passes Im still so upset. I really don't want any other brides/couples to experience what we did.
The hotel meant so much to us, we had our first date there. Thats ruined forevee now. The building is stunning, but unfortunately some of the staff and their customer service skills are disgraceful. There are some amazing staff too, but a few can't do it all.
The food served was nothing like our tasting, taste, components or presentation. Our tasting was incredible, the food was delicious and we would have been immensely proud for that to have been served to our guests. I didn't even eat my dinner on the day. There were staff vaping in the kitchen and just before coming into the function room.
The day itself was disorganised, completely understaffed, completely understocked and left me the bride feeling like an afterthought at my own wedding. They wouldn't even deliver 1 GLASS of presecco to our bridal suite while I was getting ready. They said I needed to go the bar to get it. The list of issues was endless
But the deepest wound came from the casual prejudice we experienced. Guests overheard staff referring to us as “loud fking Irish drunks” and “dirty fking gypos.” We are not members of the Irish Travelling community, Im from Dublin and my husband is a scouser. That said, even if we were, it shouldn't matter, it would still be disgusting. My heritage was mocked. Our happiness diminished.
We poured our hearts into planning every little detail in the hope of having a joyful, meaningful special wedding day. What we received from the venue was contempt, not care.
This isn’t easy to post. But I’m sharing it so no one else has to feel what I did. We 100% deserved better. Every couple does.
#WeddingDisappointment #HardDaysNightHotel #LiverpoolWeddings #DiscriminationIsReal #NotJustAParty
#WeddingLetDown
#BrideStory
Rooms: 3/5 | Service: 1/5 | Location: 5/5
***Update***
A couple of days after leaving this review I got this response (ive attached a photo incase they delete it). Which is very evidently an AI response. I read a couple of other reviews from people recently who said the responses they received were AI generated. True to form management shot this down with denial and lies. At least they are consistent with 1 thing.
This AI response to my complaint is laughable and shows how little you actually care about your customers.
Such a shame, I remember when this hotel was epic, the staff, service, food were incredible. There are still a few good staff but for the most part the staff we experienced we rude, overworked and completely under qualified,