Mary A.
Google
This is our favourite place to stay when we visit Liverpool. Sadly, it didn't feel like home this time. I don't know if it was the room or what. I accidently booked twin beds when I booked, and as I paid on a no cancellation or alterations, we had to go with it. The mattresses were uncomfortable, you can feel the springs. The first night we never slept, we were both tossing and turning all night. When we got up, we hurt. My husband is waiting for 2 new hips as he needed comfort, I also have arthritis and need a comfortable mattress. I asked for a mattress topper to be put on both beds, or even extra quilts and we would have used them and slept on the other quilts. They put on mattress protectors, which are very thin, but helped slightly. We took our own hot chocolate, and used it on the first night, went to use it the second night and it had totally disappeared. Saturday morning, we put the 'refresh our room' sign on the door at 10am, when we got back around 5pm our room hadn't been refreshed, so no milk, or decaf coffee, or bins emptied. Luckily we brought some coffee incase there wasn't any decaf and we always buy a small carton of milk to drink, so we used this for hot drinks.
Also missed was glasses in our room. I went to the reception and now they don't provide glasses, unless you ask for them, or the bottles of water they have always provided.
We called in the bar on our way back fron Matthew Street, ask for an orange cordial and an orange J2O, to be told they had neither. Surely a bar should have orange cordial. We decided to go and have a hot chocolate in the foyer area and listen to the Beatles music, while it was playing, something that no longer happens 24/7, its a Beatles hotel but not a lot of their music anymore, anyway back to the hot chocolate, sorry we don't do hot chocolate, except for the machines, but it isn't nice! At least the member of staff was honest.
Did it spoil our visit to Liverpool, yes and no. Yes because a Beatles themed hotel should play more Beatles music, and the standards need looking at. No because we made the most of Liverpool itself, visiting our favourite cafès, taking walks along the river front, visiting new places and things connected to the Beatles.
Would we stay again? I'm not 100% sure, but maybe. The location is perfect, a 5 minute walk takes us to places we remember and love, very handy for shopping, 10 minute walk from the train station.