Jean Sébastien F.
Yelp
The food here is great and if you like rock music, you'll love the ambiance. The service is also good considering the size of the place.
The problem here is the upselling. As soon as you set foot inside, they ask to take a photo with a guitar from 2 different angle. Then, they give you a ticket from which you can order these photo. You're not even assigned a table yet but they are already trying to sell you merch. Once you are seated, sooner or later someone will come by with a bag containing the photos with accessories to hang it. You might not even have ordered your food yet and still trying to sell you merch. Too aggressive. For me, this is minus 2 stars right there. I though about removing 3 but it seems a bit harsh. Hard Rock, stop this practice. No need for the photo on arrival and trying to sell me these as a tourist trap, specially when I haven't asked for it to begin with. We really disliked the forced photo taking at the entrance that frozed us and nearly made us rethink our choice. I came here to dine, not get photo my photo taken and get merch on my face while trying to cool-down from my long day in the parks.
Now for the food. We both tried the Pittsburgh burger part of a world wide burger event, so it might not be present on your visit since this event stop on September 2nd. The burger was really good. Although I though the fries inside the burger was a bit weird and would be better without it, it was still very good and enjoyable. One thing we did find weird is there was cheese for the fries but under the fries so we found out about it after eating about 80% of them.
We were so full after that we didn't try the dessert although they do like good.
They also now use a little tablette at the table where you can see the menu, play game but also that's where you pay the bill. I do love these things cause you don't have to wait for the waiter to get your bill, everything is done here.
I would come back for the food, but the pressurized photo and merch selling is really throwing me off. Hard Rock if you're reading this, this experience would have yield you 5 stars if it wasn't for this. Get rid of it.