Marye Audet-White (RestlessChipotle)
Google
Ordered 2 lbs of sliced brisket, a large mac & cheese, and large fries for the family. Spent about $80, which seemed fair—until the BBQ gods sent us two sandwiches instead of two pounds of meat. Not exactly what we meant by “family meal.”
We called to get it fixed, explained that we’d ordered delivery because we’d been outside all day looking like extras from a Dust Bowl documentary, and that we’d already tipped the driver $15. They told us to come pick it up ourselves. You know, really driving home that whole “convenience” angle.
So my kids roll down there, only to get served a side of sass from a teen behind the counter who apparently moonlights as the gatekeeper of smoked meats. They acted like we were running a brisket scam until someone from the back confirmed we weren’t, in fact, criminal masterminds trying to con them out of beef.
No apology. No extra sides. Not even a sad little cornbread muffin to say, “our bad.” They did let us keep the wrong order - whooohooo. Just a long drive and a lesson in customer disservice.
Got the food home: fries were half-cooked—so we had to air fry the fries, which feels illegal somehow—and the mac & cheese? Salty. Like… “my team lost and my ex is dating a Pilates instructor” salty. Like how I'm feeling right now salty.
The BBQ? It was okay. But next time I want to be treated like an inconvenience, I’ll just text my HOA.
Believe me, I know Sundays are busy and chaotic... but customer service is customer service. This was the Kiest location, fyi.