Pamela M.
Google
In general, this theatre provides a great experience. The seating is comfortable, the food is good, and the staff is usually friendly. However, we went to see a later movie (8pm) as that was the only evening showing of the film we wanted to see. We ordered our dinner before the movie started and asked the waitress if it was okay to order our popcorn and snacks a little while after the movie had started. She told us that was no problem and to just press the button and someone would come take our order. Around 8:40 we pressed the button to order refills on our sodas and popcorn. A different waitress came to our seat and when we asked for a refill and popcorn, we were told the kitchen closed at 8:30 and the only thing she could serve us was water. We explained that the other waitress had told us we could order these items later and her response was “I don’t know when you thought ‘later’ was, but our kitchen closes at 8:30 so you can only have water.” She even did air quotes when repeating “later” back to us, and with a heavy attitude. On top of this, I am seven months pregnant. While my chicken tenders were fine, I was REALLY looking forward to popcorn which I was denied. Two things that could have made it a better experience: the original waitress could have informed us that yes we could wait to order popcorn and snacks but to ensure it was before 8:30 as the kitchen closed then. Also, the waitress who told us the kitchen was closed could have been more emphatic about the situation, especially once she found out we were being given conflicting information. I understand that they may have a time of the night they can no longer make meals or desserts. However, we weren’t asking for either. We wanted soda and popcorn at a movie theatre, these seem like simple things the theatre can offer until the movies they are showing end. We will not be returning to any movies later than 6pm at this theatre as they clearly are not interested in offering the services you paid for if it is later than 8:30 at night. We could have gone to a normal theatre and this pregnant lady could have gotten her soda and popcorn.